Windows 7: Can't activate my geniune windows 7 ultimate retail version

Sv3nne · 20 Oct 2011

I have bought an Windows7 Ultimate on ebay and I can't get it activated. I tried the automatic service with the telephone, but I keep getting a notification that my windows can't be activated in my region.

If I try to get help from microsoft I have to pay 70€ to get support ...

I can post pictures with proof it's the real deal.

Anyone that can help me?

richnrockville · 20 Oct 2011

Welcome Sv3nne to the windows 7 forums.

Many have bought microsoft windows from EBay and then found out that the key was invalid.
But it could be something else like,what country are you from?

That can make a difference as Microsoft has different versions for some countries that have an agreement not to include certain parts of their software, Internet Explorer for one could be restricted in your country.

Rich

seavixen32 · 20 Oct 2011

It's a common scam on e-Bay and Amazon where MSDN product keys that are about to expire are fobbed off to unsuspecting buyers.

You can raise the issue with e-Bay to try and get your money back and if you report the seller to Microsoft they may be able to help.

Sv3nne · 20 Oct 2011

I'm from Belgium, it's not just a key I bought. It was a boxed version of Windows Ultimate with all security holograms on the 2 discs. Is there any way I can get it activated legally?

I bought it about 2 years ago so I think a refund from ebay will be difficult. The first year and a half I did not experience any problems.

seavixen32 · 20 Oct 2011

There's nothing illegal with the software, it's the product key that's the problem.

If you installed SP1 recently, that most likely triggered the activation query.

If you can't get a refund from e-Bay and Microsoft can't help it looks like you'll have to buy another product key.

Sv3nne · 20 Oct 2011

Pfff 150€ down the drain ...

NoelDP · 20 Oct 2011

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please

Beta · 20 Oct 2011

That is untrue that you have to pay Microsoft for activation support. Go to the link below and follow the steps. I have Academic Windows 7 Keys (30 activations per key) x 8 keys and I have a issue afte exactly 30 days after install. I fill this out and it gets fixed within 2 weeks. I know 2 weeks is a long time to wait but you have 30 day to activate so you should be fine before 30 day.

Submit a genuine Windows technical support request - Microsoft Windows

More information.

http://windows.microsoft.com/en-US/w...at-to-look-for

http://www.microsoft.com/en-us/howtotell/default.aspx

If you think it is counterfeit then go to Report Counterfeit

https://www.microsoft.com/en-us/howt...ntactInfo.aspx

Sv3nne · 01 Dec 2011

Code:

 
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
 
Cached Validation Code: 0x0
Windows Product Key: *****-*****-RBJMG-XRWD8-WRJ86
Windows Product Key Hash: +RkC73SfstPcKTz0x8bLhxzXuco=
Windows Product ID: 00426-067-4933295-86689
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5912105B-1787-4846-94A5-F937087FF971}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5912105B-1787-4846-94A5-F937087FF971}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WRJ86</PKey><PID>00426-067-4933295-86689</PID><PIDType>5</PIDType><SID>S-1-5-21-3616276973-2093051547-1978851301</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67X-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="4"/><Date>20111012000000.000000+000</Date></BIOS><HWID>6EB83607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65598</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-067-493329-00-2057-7600.0000-3282011
Installation ID: 004143523454867171099182577144461372415544920470522282
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WRJ86
License Status: Initial grace period
Time remaining: 32700 minute(s) (22 day(s))
Remaining Windows rearm count: 4
Trusted time: 02/12/2011 02:59:05
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: PASS
Event Time Stamp: 11:24:2011 23:05
WAT Activex: Registered
WAT Admin Service: Registered
 
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEAln3KUcZpiCyUZT5CYjRyOErdqE4i05C0WJqxbPzzLnM=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
MSDM GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT 
MATS GBT 
TAMG GBT GBT B0
SSDT INTEL PPM RCM 
MATS GBT

NoelDP · 02 Dec 2011

As susoected, the Key is from a subscriber-only MSDN account....
Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

Please read the following stickies.... .......................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

Also - have a look at this video....

http://www.youtube.com/watch?v=hzqNNiOM0c

Windows 7: Can't activate my geniune windows 7 ultimate retail version

Can't activate my geniune windows 7 ultimate retail version problems?