New
#11
is there a file called Windowsupdate.log in c:\windows ?
If there is could you put it in a zip file and attach it with the paperclip icon above the reply box?
All this guesswork doesn't seem to be getting us anywhere, let's see if there are any errors or direct information we can look at on the subject.
That file shouldn't contain any personally identifiable information, but you are welcome to open it with notepad and check/edit before zipping.