Windows 7: Windows 7 Fails to Activate Using A Retail Version

QuickNinja · 26 Oct 2011

Hi everyone,

I recently reinstalled windows back onto my computer using a retail version that I have had since Windows 7 was first released. I have reinstalled Windows 7 on my computer multiple times before, and I believe that with the retail version, I can reinstall windows as many times as I like on my computer. Unfortunately, now it seems to be giving me some problems with activation. I looked through the forums, and it seems that this problem is very specific for each person who has it. I have taken the time to download and use the Windows Genuine Advantage Diagnostic Tool and have posted the results. Hopefully it's just some conflict that has arrised that can easily be resolved. I appreciate it anyone can help me out on this.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WK7JQ-H4F4K-8C8BJ
Windows Product Key Hash: KIXc3kXHUTWbQzAYigI+v6RQpzk=
Windows Product ID: 00359-112-4084345-85330
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A870472F-D7D2-4CDB-A23C-D201BE302AAC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A870472F-D7D2-4CDB-A23C-D201BE302AAC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8C8BJ</PKey><PID>00359-112-4084345-85330</PID><PIDType>5</PIDType><SID>S-1-5-21-1409961395-2075612694-3367590751</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA790XT-UD4P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20110908000000.000000+000</Date></BIOS><HWID>882C3007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-408434-00-1033-7601.0000-2992011
Installation ID: 002586822423037284126373888373374070973213185103149500
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8C8BJ
License Status: Initial grace period
Time remaining: 38220 minute(s) (26 day(s))
Remaining Windows rearm count: 4
Trusted time: 10/26/2011 12:52:44 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:23:2011 13:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEAln2gf86DVPIQMwiF4KgYiMKPrB14UmI9Ks9ePkS0ji4=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
SSDT PTLTD POWERNOW

Brink · 26 Oct 2011

Hello QuickNinja,

If you have not already, then you might see if doing a phone activation may help. If the automated option doesn't work, then stay on the line for an operator and tell the operator about your activation situation to see if they will activate it for you.

Activate Windows 7 by Phone

Hope this helps,
Shawn

NoelDP · 26 Oct 2011

Yes - there's no specific error in your report that I can see - it's likely that if, as you say, you've re-installed and re-activated a number of tiimes, then you've hit the buffers as far as imternet activation is concerned, and you're likely to have to use telephone activation henceforward.
Note that if normal automated telephone activation fails, the system will probably kick you off before you get to speak to an operator. If that's the case, simply phone back again, but this time do NOT respond at all when the system asks which service you require -this should force an operator to pick up.

seavixen32 · 26 Oct 2011

If my experience is anything to go by, the automated phone activation should work fine.

All that happens is that a new Installation ID is created that you confirm with the activation database via your telephone touchpad. If the numbers match you'll be given an Activation ID to type in the appropriate boxes.

I'd be inclined to write down the Activation ID and save it for future reference before entering it into the Activation wizard.

Windows 7: Windows 7 Fails to Activate Using A Retail Version

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