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Windows 7: Unable to Up Date MSE or Windows, (80072efd)


05 Jan 2012   #11

Windows 7 Pro. 64/SP-1
 
 

Wilco.


My System SpecsSystem Spec
.

20 Jan 2012   #12

Windows 7 Pro. 64/SP-1
 
 

Back again with code 80072efd on two computers. I have used Fixit from M/S with no help. I have tried it with and without the router, both computers are hard wired to the router no help. I use Windows 7 firewall both set at default. At the present time my other computer is searching Windows Updates for 20 min. with no codes and no results. Every thing else updates and works as it should. All I get when emailing M/S is a we got your request. I have ran sfc /scannow several times with no help, no problems found. I have scanned with my normal security program, they all say I'm clean on both computers. Now after just rebooting my other computer I get code 80072efd again.I have switched my home page on I.E. 9 to msn.com. and I get the same results. I have checked again and both computers have the genuine logo. Times in bios and operating system are correct. Their is only one account on both computers, me as admin.
My System SpecsSystem Spec
20 Jan 2012   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

What happens if you attempt to manually download the file referenced in your report above?
http://download.microsoft.com/v9/win...uv4wuredir.cab
It's actually an XML file in a compressed format, and it's possible that if you have anti-malware programs running, they are seeing this as an attempt at a hijack, and blocking the download and processing of the file.

What AV's have ever been installed on this machine (these machines) - residuals can affect the OS long after the main program has been uninstalled, so it's always best to uninstall the conventional way, and then run the manufacturer's manual removal/cleanup tool as well.
My System SpecsSystem Spec
.


20 Jan 2012   #14

Windows 7 Pro. 64/SP-1
 
 

Thank you both for your help. I found a email from M/S in my junk mail dated Jan 19 2012. It sure took a long time for them to help. The answer was in there. I can now update Windows and MSE using Windows Updates. I can not MSE by itself. Here was the fix on both computers.
How both computers had the same problem at the same time is puzzling. I will be watching to see if stays fixed and get back to you two.
----------------------------------------------------------------------------------------



1. Open Internet Explorer.
2. In the "Tools" menu, select "Internet Options".
3. Click on the "Connections" tab.
4. Click on the "LAN Settings".
5. Clear the entries in "Use automatic configuration script" and uncheck "Automatically detect settings."
6. Click on the "Advanced" button.
7. Please delete any entry in the Exceptions section,
8. Click "OK", and return to the previous window. Uncheck "Use Proxy Server for your LAN", and click "OK" to accept the changes.
9. Quit Internet Explorer.


Next, clear your proxy cache.

Step 2 Reset Proxy Cache
===================
1. Click the "Start" Button, click "All programs", and click "Accessories".
2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Type "netsh winhttp reset proxy" (without quotes) at the command prompt, and press Enter.


1. Click "Start", input "NCPA.CPL" (without quotation marks) to Start Search bar and press "Enter".
2. Right-click the network connection and click "Properties".


If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Step 3 Obtain IP Address auto
====================
3. Click to highlight "Internet Protocol Version 6 (TCP/IPv6)" and click "Properties".
4. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".
5. Click "OK".
6. Click to highlight "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties".
7. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".
8. Click "OK".
9. Reboot the computer.


After finishing the steps above, please go to Windows Update to see if this issue is resolved.


My System SpecsSystem Spec
24 Jan 2012   #15

Windows 7 Pro. 64/SP-1
 
 

Once again on my new computer, My System Specs has had the same problem. The other computer is still okay. I don't know what is causing the problem. I fixed it again using M/S instruction. I will keep you all posted.
My System SpecsSystem Spec
24 Jan 2012   #16
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's look a a couple of things.

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.changelog.fr/SecurityCheck.exe
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

and then download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop

Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.

Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run

Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply
My System SpecsSystem Spec
26 Jan 2012   #17

Windows 7 Pro. 64/SP-1
 
 

I hope this works. They both are the same. Thanks for your help.
Results of screen317's Security Check version 0.99.30
Windows 7 x64 (UAC is disabled!)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java(TM) 6 Update 25
Java version out of date!
Adobe Flash Player 11.1.102.55
Adobe Reader X (10.1.2)
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
``````````End of Log````````````
---------------------------------------------------------------------
Results of screen317's Security Check version 0.99.30
Windows 7 x64 (UAC is disabled!)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java(TM) 6 Update 25
Java version out of date!
Adobe Flash Player 11.1.102.55
Adobe Reader X (10.1.2)
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
Microsoft Security Client Antimalware MpCmdRun.exe
``````````End of Log````````````
My System SpecsSystem Spec
26 Jan 2012   #18

Windows 7 Pro. 64/SP-1
 
 

I have turned on UAC and updated Java to Version 6-30. Thanks again for every bodies help.
At the present time updates are working but sometimes it will for a few days and then I get that same damn code.
My System SpecsSystem Spec
26 Jan 2012   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I'll ask again (in a slightly different way) -
What other Security software has EVER been installed on this PC since the last reformat/reinstall? - including any AV supplied by the manufacturer but never activated.
This includes AV, FireWall, Ant-Malware, etc...
My System SpecsSystem Spec
26 Jan 2012   #20

Windows 7 Pro. 64/SP-1
 
 

Well I missed that sorry! The only anti virus that has ever been on this computer is MSE.
The only other security programs I had and have on this computer is MAM and SAS until Jacee's post. The only firewall has been built in Windows 7 firewall. Yes you are correct those 3rd party programs are very difficult to remove. I have been there and done that on other computers.
My System SpecsSystem Spec
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 Unable to Up Date MSE or Windows, (80072efd)




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