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Windows 7: Windows Update service is not working

03 Nov 2011   #1

Windows 7 Home Premium 32bit.
 
 
Windows Update service is not working

Hello guys, i've searched and saw that threads like this already exists but i couldn't follow and fix.

When i try updating i get the message Windows Update service is not working and restart may required but doesn't fix and anything after restart.
My last update was 29th of September i think

Also for some reason i don't have any system restore point.

Thanks in advance

My System SpecsSystem Spec
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03 Nov 2011   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

What happens if you open an Elevated Command Prompt window, and enter the command

NET START WUAUSERV

Please post EXACTLY what happens, and any error messages you get.
My System SpecsSystem Spec
03 Nov 2011   #3

Windows 7 Home Premium 32bit.
 
 

thanks for the reply..

it says the requested service has already been started.
More help is available by typing NET HELPMSG 2182
My System SpecsSystem Spec
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03 Nov 2011   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - what about BITS?
NET START BITS

(it should already be running)

If that's OK, then do an SFC /SCANNOW, and reboot - try Windows Updates again
My System SpecsSystem Spec
03 Nov 2011   #5

Windows 7 Home Premium 32bit.
 
 

With NET START BITS
System error 5 has occurred.
Access is denied
My System SpecsSystem Spec
03 Nov 2011   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Just checking - that WAS an Admin Commnad prompt window? (prompt should be C:\Windows\system32>)

If so, then there is the problem , so we're one step ahead.
You say that System Restore is not working either - what happens with

NET START VSS

(I'm assuming that System Restore is actually switched on, according to the options in System Properties > System Protection)

It may also be worth checking the Software Protection Service.
NET START SPPSVC.


Have you been using any Registry Cleaners or similar products? - if so, which ones?


Start with teh SFC /SCANNOW anyhow - I can ponder the rest of your results while it's running
My System SpecsSystem Spec
03 Nov 2011   #7

Windows 7 Home Premium 32bit.
 
 

Sorry that was my mistake, it was not an admin command, so i'll continue with the SFC /SCANNOW and if the problem remains i'll post it.

When i typed NET START BITS it was not already running, it started after i run it.
My System SpecsSystem Spec
03 Nov 2011   #8

Windows 7 Home Premium 32bit.
 
 

I did the sfc scan, Windows Resource Protection did not find any integrity violations, i restarted, tried again windows updates but still not working.
My System SpecsSystem Spec
03 Nov 2011   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No actual error message or reference code at all?
Let's start with the Check For Updates. You click on the link - what exactly happens? does the search proceed and then bomb out? or does it not even start?
If it completes - which Updates does it find?

Look in the History - the last couple of failed updates - what error is there if you double-clcik on them?
My System SpecsSystem Spec
03 Nov 2011   #10

Windows 7 Home Premium 32bit.
 
 

No no message at all.
When i run windows updates sometimes doesnt run at all.
When it runs it gives me the first pic.
When i press view update history just an empty window (Pic2)


Attached Thumbnails
Windows Update service is not working-untitled.png   Windows Update service is not working-untitled2.png  
My System SpecsSystem Spec
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 Windows Update service is not working





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