Windows 7 - Windows 7 Home lost genuine

ZenixNet · 11-22-2011

Another lost genuine problem. Booted the computer and Windows suddenly isn't genuine. This is a clean install done from Vista Ultimate (done a few months ago). I tried typing the key back in, would not accept it. I tried calling Microsoft but the automated system is so horrible it could not understand my "yes" and "no".

MGA Diag tool results:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6C2CP-TQXCK-QKWB6
Windows Product Key Hash: ckNEo94SN5rTfAxCmGMYoY6nXrY=
Windows Product ID: 00359-062-3177566-85852
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A8E783CE-7800-4DD0-AFCD-2FC4639EAC68}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A8E783CE-7800-4DD0-AFCD-2FC4639EAC68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QKWB6</PKey><PID>00359-062-3177566-85852</PID><PIDType>5</PIDType><SID>S-1-5-21-3634168158-2947171540-2365119444</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP TouchSmart tx2 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20090217000000.000000+000</Date></BIOS><HWID>DBAF3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-062-317756-01-1033-7601.0000-3262011
Installation ID: 008873881522560116381123076091542060689981979661532145
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QKWB6
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 11/22/2011 4:49:18 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GFKDFEeVPkigtqwEDMutZiR/LP+Bkw+fig=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 3045 
FACP HP 3045 
HPET HP 3045 
BOOT HP 3045 
MCFG HP 3045 
SLIC HPQOEM SLIC-MPC
SSDT AMD PowerNow

NoelDP · 11-22-2011

From the Product ID, I suspect that this is an install using an Upgrade disk?? Did you Clean install it?

There's nothing obviously wrong with the report - except that the activation grace period has expired.

Try telephone activation - and make sure that you speak to an operator.
telephone activation.
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

ZenixNet · 11-22-2011

It was an upgrade and it was a clean install.
What does activation grace period expired mean? I activated and put in the key the day I did the clean install.

NoelDP · 11-22-2011

To Clean install an Upgrade, you need to already have a qualifying OS installed - then start the Upgrade from within the OS, and choose the Custom install option there.

If you did that, then the system seems to have lost the activation somehow (perhaps a System Restore back to a time it wasn't activated?).

You need to use telephone activation to sort things out, and speak to the operator.

BrightBlessings · 11-23-2011

Quote: Originally Posted by NoelDP

To Clean install an Upgrade, you need to already have a qualifying OS installed - then start the Upgrade from within the OS, and choose the Custom install option there.

If you did that, then the system seems to have lost the activation somehow (perhaps a System Restore back to a time it wasn't activated?).

You need to use telephone activation to sort things out, and speak to the operator.

Yes you can clean install legally.
Microsoft Says Windows 7 Install Workaround Is Legal | PCWorld

http://www.winsupersite.com/article/...-upgrade-media

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