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Windows 7: Win 7 Prof not genuine and cannot enter genuine OEM product key


23 Nov 2011   #1

Windows 7 Professional X86
 
 
Win 7 Prof not genuine and cannot enter genuine OEM product key

I recently downloaded SP1 to my Windows 7 machine and shortly thereafter a message appeared on the lower right hand corner indicating that "Windows 7 Build 7601 This copy of windows is not genuine". I bought this machine used and so I verified the key with Microsoft and it is a genuine OEM key but try as I may there is nowhere to enter a product key. I go to start-computer-right click- and at the bottom under Windows Activation it states Status: Not Available - Product ID: Not Available and NO place to enter a product key. Also all of the DOS commands that I can find on the Net do not seem to work either. When I contact Microsoft support they are no help at all and tell me I need to do a CLEAN install with the disk that came with my machine. The only problem is that no disk came with this machine. I have also been told by "Tech support" since I have an OEM key I just cannot use ANY install win 7 disk. I have a TON of Apps. loaded on this machine and it TICKS me off that I have a VALID OEM key and seemingly no way to enter or fix which I suspect is a Microsoft bug to begin with as they have overshot to prevent piracy. Someone Please help!


My System SpecsSystem Spec
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23 Nov 2011   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home
My System SpecsSystem Spec
23 Nov 2011   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote:
I bought this machine used and so I verified the key with Microsoft and it is a genuine OEM key
The key may be genuine, but it may not belong to this system. Use this Key Finder or any other key finder and compare the key in your system with the COA sticker on the bottom of your laptop.
My System SpecsSystem Spec
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23 Nov 2011   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by whs View Post
The key may be genuine, but it may not belong to this system. Use this Key Finder or any other key finder and compare the key in your system with the COA sticker on the bottom of your laptop.
The MGADiag report will tell us enough of the Key to know that - and knowing the other information on the COA sticker will also assist.
My System SpecsSystem Spec
23 Nov 2011   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Quote   Quote: Originally Posted by whs View Post
The key may be genuine, but it may not belong to this system. Use this Key Finder or any other key finder and compare the key in your system with the COA sticker on the bottom of your laptop.
The MGADiag report will tell us enough of the Key to know that - and knowing the other information on the COA sticker will also assist.
Yeah, and ??
My System SpecsSystem Spec
23 Nov 2011   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

...so we wait for the MGADiag report - and suspend judgement.

Also - it's quite normal for a Keyfinder to find a different Key to the one installed on a machine from a Direct OEM - and the OP has not told us the make/model of the affected machine.
My System SpecsSystem Spec
01 Dec 2011   #7

Windows 7 Professional X86
 
 

NoelDP, WHS and Admins of this site-

I am sorry for the delayed response to this thread which I started some time ago. After I posted my problem above I left for Thanksgiving to spend time with my family and I forgot this machine at my home. So my apologies for the delayed response and my hope is you can still and are willing to help me.

I ran the winkeyfinder and have produced the MGAdiag report below. I can tell you that the winkeyfinder did produce a different product key than what is indicated on my COA sticker on the bottom of my machine. I do not know if this will be of any help in getting this resolved but winkey finder also gave me a product id which had a -OEM- within it's key sequence.

Please find my report below and again I apologize for not replying in a more timely manner.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F61990E1-9FE1-4A33-8DF4-3CFEA103A7BB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F61990E1-9FE1-4A33-8DF4-3CFEA103A7BB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2898278584-3945760275-1580452234</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M6300 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20100104000000.000000+000</Date></BIOS><HWID>F1A53F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:16:2011 22:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAABAAAAAgABAAEA6GGWEPh9Qvz8kEaDSJ7Gg9RtyLY+t0KOWmDY/kbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
MCFG DELL M08
ASF! DELL M08
TCPA
SLIC DELL M08
SSDT PmRef CpuPm
My System SpecsSystem Spec
01 Dec 2011   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Where did you buy this PC. The seller apparently manipulated the system.
My System SpecsSystem Spec
01 Dec 2011   #9

Windows 7 Professional X86
 
 

NoelDP-

)ne more thing I forgot to mention in my last reply which I believe you need is the make/model of my machine. It is a Dell Precision M6300.
My System SpecsSystem Spec
01 Dec 2011   #10

Windows 7 Professional X86
 
 

whs-

I bought it on ebay. I have made the seller aware that I am having this problem and they have offered to send me an extrinsic key to insert to make this genuine. I told them to send just before thanksgiving and have not heard from them since. Is this possible to make this genuine? The only way I am able to enter a product key is by typing -slui 3 from search and then during validation windows errors out with a 0XF807 error.
My System SpecsSystem Spec
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 Win 7 Prof not genuine and cannot enter genuine OEM product key




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