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Windows 7 - "this copy of Windows is not genuine" - but it is! |
12-01-2011
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#1 | | Windows 7 Professional 64Bit |
"this copy of Windows is not genuine" - but it is! This message just started popping up, so I trawled the net and many fixes pointed to uninstalling KB971033 Microsoft Update, which I did but the message remains.
(and yep, I have purchased Microsoft Windows 7 Pro 64-bit) Any suggestions please?
But in the mean-time I am concerned about the following message: Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that. Maybe related maybe not, but weird things started happening, like no audio sound, my son yelled out that he's game (licenced) started behaving weirdly and not working properly, etc!
| My System Specs | | OS Windows 7 Professional 64Bit CPU Intel® Core i7-930 - 8M Cache, 2.80 GHz, 4.80 GT/s Motherboard ASROCK X58 Extreme 3 Memory 6Gb DDR3 1600MHz Graphics Card Gigabyte GeForce GTX 470 1280MB - NVIDIA Sound Card On Board Realtek HD Audio Monitor(s) Displays HP L1950g LCD Screen Resolution 1280x1024 PSU 750W Antec TruePower Case ZALMAN Cooling air Hard Drives 2 x SATAII C:500Gb D:1Tb Internet Speed 6 Mb/s |
12-01-2011
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#2 | | Windows 7 Ultimate x86 Service Pack 1 |
It looks like your license got leaked. Validate your Windows
Where did you purchase it? | My System Specs | | System Manufacturer/Model Number Custom Built OS Windows 7 Ultimate x86 Service Pack 1 CPU Intel(R) Core(TM) 2 Quad Q8200 @ 2.33 GHz Motherboard Asus P5KPL-AM Motherboard Memory 2x1GB Apacer DDR2 667 MHz Graphics Card 1GB NVIDIA GeForce 9400 GT Sound Card VIA Technologies High Definition Audio Device Monitor(s) Displays Samsung SyncMaster 733NW Screen Resolution 1440x900 Keyboard Generic Plug & Play Keyboard Mouse Optical Mouse Case Custom Casing Cooling Ice cubes from the freezer ;) Hard Drives SEAGATE 320GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache x 2 Internet Speed Very slow |
12-01-2011
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#3 | | Windows 7 Home Premium 32-bit |
Your license could have gotten leaked. Not sure if Microsoft helps those that got leaked but have the real product.
Sent from my Windows Phone using Board Express | My System Specs | | System Manufacturer/Model Number Gateway KAV60 OS Windows 7 Home Premium 32-bit Memory 2 GB Screen Resolution 1024x600 Hard Drives 250 GB HDD Internet Speed Time Warner Cable/Road Runner Other Info Intel Atom processor N270
Multi-in-1 card reader
802.11b/g
NO optical drive
NO WWAN
NO Bluetooth |
12-01-2011
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#4 | | Windows 7 Professional 64Bit |
I purchased it 18months ago when I bought my new PC. I validated it then and has been working fine until now.
Please excuse my ignorance in this matter but how would my licence get leaked. I purchased the OEM software, installed, validated, etc and kept it locked in my house. Maybe I'm not understanding your statements?
But I am very concerned with the below message: (what has it done to my system?) Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. | My System Specs | | OS Windows 7 Professional 64Bit CPU Intel® Core i7-930 - 8M Cache, 2.80 GHz, 4.80 GT/s Motherboard ASROCK X58 Extreme 3 Memory 6Gb DDR3 1600MHz Graphics Card Gigabyte GeForce GTX 470 1280MB - NVIDIA Sound Card On Board Realtek HD Audio Monitor(s) Displays HP L1950g LCD Screen Resolution 1280x1024 PSU 750W Antec TruePower Case ZALMAN Cooling air Hard Drives 2 x SATAII C:500Gb D:1Tb Internet Speed 6 Mb/s |
12-01-2011
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#5 | | Win 7 Ultimate 64-bit. SP1. |
Nahtimu,
*You say the computer is 18 months old
Which Melbourne retailer did you purchase the computer from?
I assume this Computer is under Warranty.
If so contact the retailer for further advice.
*Re the message you have Quote: Files that Windows needs to work properly have been modified, removed, or disabled. Have you used a Registry Cleaner?
FYI. Activate Windows 7 by Phone Activate Windows 7 Online Genuine Windows 7 Became Pirated? Make It Original and Activated Again - Tweaking with Vishal | My System Specs | | System Manufacturer/Model Number LAPTOP. HP Pavilion dv7-4010TX . OS Win 7 Ultimate 64-bit. SP1. CPU Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.] Memory 8 DDR 3 RAM. 1066MHZ Graphics Card ATI 1024 MB. DDR3. Radeon HD5650 Monitor(s) Displays 17.3" High Definition Brightview LCD. LED Backlit. Screen Resolution 1600 x 900. Mouse Logitech Anywhere mouse. MX. Case Laptop / notebook. Hard Drives 640GB Internet Speed ADSL [ but too slow ] |
12-01-2011
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#6 | | Windows 7 Ultimate x86 Service Pack 1 |
I agree with Jan.
Have you ever modified/tweaked your system yourself or using third party software? Quote: Files that Windows needs to work properly have been modified, removed, or disabled. SFC /SCANNOW Command - System File Checker | My System Specs | | System Manufacturer/Model Number Custom Built OS Windows 7 Ultimate x86 Service Pack 1 CPU Intel(R) Core(TM) 2 Quad Q8200 @ 2.33 GHz Motherboard Asus P5KPL-AM Motherboard Memory 2x1GB Apacer DDR2 667 MHz Graphics Card 1GB NVIDIA GeForce 9400 GT Sound Card VIA Technologies High Definition Audio Device Monitor(s) Displays Samsung SyncMaster 733NW Screen Resolution 1440x900 Keyboard Generic Plug & Play Keyboard Mouse Optical Mouse Case Custom Casing Cooling Ice cubes from the freezer ;) Hard Drives SEAGATE 320GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache x 2 Internet Speed Very slow |
12-01-2011
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#7 | | Windows 7 Ultimate SP1 64-Bit |
I'd be inclined to report the issue to Microsoft. They MAY do you a favour and replace Windows as a reward. Protect Yourself from Piracy
As Jan says, you should also contact your reseller. | My System Specs | | System Manufacturer/Model Number HP Pavilion Elite 495UK OS Windows 7 Ultimate SP1 64-Bit CPU Intel Core i7 870 @ 2.93GHz Motherboard MSI 2A9C (CPU1) Memory 8Gb Dual-Channel DDR3 @ 664MHz Graphics Card nVidia GeForce GTX 460 1024MB dedicated RAM Sound Card Realtek HD Audio Monitor(s) Displays HP2310i Screen Resolution 1920 x 1080 Keyboard Logitech K750 solar-powered keyboard Mouse Logitech Wireless M180 mouse PSU 460W Case HP Elite Cooling Air cooled Hard Drives 1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage Internet Speed 2Mb Other Info Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop |
12-02-2011
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#8 | | Windows 7 Professional 64Bit |
ok, so I contacted the reseller and as presumed all they can say is well we sold you a legitimate copy, nothing to do with us, contact Microsoft.
So I contacted Microsoft and they confirmed that my serial number, product id, etc has not been leaked and they were extemely apologetic and stated that they're highly recommending affected users to RESINSTALL Windows and they stopped some security update causing this issue.
I reinstalled Windows 7 x64 and now experiencing unrelated issue with my Nvidia GTX 470 drivers! It gets to the point Starting Windows with the mesmerising glowing Windows 7 logo and hangs! If I start it safe mode and roll-back the driver to standard VGA then everything works but naturally looks crappy! I've been pulling my hair out on this one, reviewing forums (looks like this problem is wide spread!)...
Thanks Microsoft! Grrrrrr! (of course I'm upset, they caused this mess in the first place!)
Last edited by Nahtimu; 12-03-2011 at 10:40 AM..
Reason: typo
| My System Specs | | OS Windows 7 Professional 64Bit CPU Intel® Core i7-930 - 8M Cache, 2.80 GHz, 4.80 GT/s Motherboard ASROCK X58 Extreme 3 Memory 6Gb DDR3 1600MHz Graphics Card Gigabyte GeForce GTX 470 1280MB - NVIDIA Sound Card On Board Realtek HD Audio Monitor(s) Displays HP L1950g LCD Screen Resolution 1280x1024 PSU 750W Antec TruePower Case ZALMAN Cooling air Hard Drives 2 x SATAII C:500Gb D:1Tb Internet Speed 6 Mb/s |
12-03-2011
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#9 | | Windows 7 Ultimate SP1 64-Bit |
Sorry to read you've still got problems.
Have you checked with NVIDEA support for drivers? NVIDIA DRIVERS 266.58 WHQL | My System Specs | | System Manufacturer/Model Number HP Pavilion Elite 495UK OS Windows 7 Ultimate SP1 64-Bit CPU Intel Core i7 870 @ 2.93GHz Motherboard MSI 2A9C (CPU1) Memory 8Gb Dual-Channel DDR3 @ 664MHz Graphics Card nVidia GeForce GTX 460 1024MB dedicated RAM Sound Card Realtek HD Audio Monitor(s) Displays HP2310i Screen Resolution 1920 x 1080 Keyboard Logitech K750 solar-powered keyboard Mouse Logitech Wireless M180 mouse PSU 460W Case HP Elite Cooling Air cooled Hard Drives 1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage Internet Speed 2Mb Other Info Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop |
12-03-2011
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#10 | | Win 7 x64 Home Premium (and x86 VirtualBox VM) |
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker! How to Tell - Home | My System Specs | | System Manufacturer/Model Number Asus K52F OS Win 7 x64 Home Premium (and x86 VirtualBox VM) CPU i3 370M Motherboard Asus Memory 8GB - finally :) Graphics Card it's an i3, dude! Sound Card onboard Monitor(s) Displays 15.6" built-in Screen Resolution 1366x768 PSU n/a Hard Drives 320GB Seagate internal
Sundry external drives attached to other computers on the local network Internet Speed as much as I can get - usually on a dongle, so <1Mb/s "this copy of Windows is not genuine" - but it is! problems? All times are GMT -5. The time now is 03:26 AM. |  |