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Windows 7: Windows 7 Update 1 of 1 not installing

09 Dec 2011   #1
liversmeat

windows 7 home premium
 
 
Windows 7 Update 1 of 1 not installing

When I turned off my laptop last night, it said Windows is installing an update, 1 of 1, and do not turn off the computer. Since it was taking so long I left it on and went to bed. This morning, the same message is still there. I tried turning the computer off and on, and the same message is still there. It won't let me do anything.

I know very little about computers. Does this mean it has a virus? Any suggestions on what to do? Is there some way to override/ignore the update?

I work from home but am at the library now.

Thank you.


My System SpecsSystem Spec
.
09 Dec 2011   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by liversmeat View Post
When I turned off my laptop last night, it said Windows is installing an update, 1 of 1, and do not turn off the computer. Since it was taking so long I left it on and went to bed. This morning, the same message is still there. I tried turning the computer off and on, and the same message is still there. It won't let me do anything.

I know very little about computers. Does this mean it has a virus? Any suggestions on what to do? Is there some way to override/ignore the update?

I work from home but am at the library now.

Thank you.
it doesn't necessarily mean that you have virus.
you have to give us detail of the error message that you are getting
My System SpecsSystem Spec
09 Dec 2011   #3
liversmeat

windows 7 home premium
 
 

I don't remember it word for word, but it's the typical windows update message. Like, "Windows is installing update 1 of 1. ... Do not shut off your computer."

The problem is the update never completes and the computer never shuts off.
My System SpecsSystem Spec
.

09 Dec 2011   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

okay. when you get back home please post the complete error message with the number you get for us.
until then i don't think we can tell whats going on, but there are ways to skip updates for a while so dont worry
My System SpecsSystem Spec
09 Dec 2011   #5
liversmeat

windows 7 home premium
 
 

I'm home and it's working! Apparently I hadn't completely shut off the laptop, so I tried taking the battery out to kill it, then turned it back on choosing safe mode and it skipped that update screen. I'm slightly nervous about turning it off again, though.

But thank you for your assistance anyway. It helped clear my mind a bit.

And in case anyone is interested, the complete screen that it was stuck on said:

"Please do not power off or unplug your machine.
Installing update 1 of 1 ... "

Maybe it was just a fluke.
My System SpecsSystem Spec
09 Dec 2011   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

what update is it? like could you tell me what is the KB number is? is it sp1?
My System SpecsSystem Spec
09 Dec 2011   #7
liversmeat

windows 7 home premium
 
 

My version of Windows 7 is Home Premium - Version 6.1 (Build 7601: Service Pack 1)

I don't know what update it was trying to do. If you tell me how to find that, I'll look for it and get back to you.
My System SpecsSystem Spec
09 Dec 2011   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

1) just type "windows update" in start button>search

2) you can also navigate to start>control panel>windows updates.
My System SpecsSystem Spec
09 Dec 2011   #9
liversmeat

windows 7 home premium
 
 

Ok, there are two "important" updates:

Windows Internet Explorer 9 for Windows 7
-this one says it has finished downloading and is ready to install

The 2007 Microsoft Office Suite Service Pack 3 (SP3)
-this one says download is pending
My System SpecsSystem Spec
09 Dec 2011   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by liversmeat View Post
Ok, there are two "important" updates:

Windows Internet Explorer 9 for Windows 7
-this one says it has finished downloading and is ready to install

The 2007 Microsoft Office Suite Service Pack 3 (SP3)
-this one says download is pending
now can you tell me which is the one you get the error with?
My System SpecsSystem Spec
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 Windows 7 Update 1 of 1 not installing




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