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Windows 7: Error 0x8004fe22: "Copy of Windows not genuine" - even though it is.

16 Dec 2011   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - no way it should have caused that! (but this is Windows <g>)
A clean install may be your best option now - you could use a third-party OS to back up your data to external media first.


My System SpecsSystem Spec
.
17 Dec 2011   #12
afritsche

Windows 7 64bit
 
 

no no... definitely wasn't you. sorry if I gave you that impression.
I have all of my user data on a separate partition (as well as backed up).
The only thing that needs fixing is the system drive. For that, I have an Acronis backup and should (I hope) be up and running again in no time.
In any case, thanks for your help.
My System SpecsSystem Spec
18 Dec 2011   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck!
My System SpecsSystem Spec
.

24 Aug 2012   #14
miladymar

windows 7 Home Premium 64 bit
 
 

I recently purchased this computer, July 2012 and so far I have received message 3 times that this copy of windows 7 is not genuine. I am totally frustrated with this... it seems that each time I click on Norton it disappears but then a couple weeks later it shows up again. Please help. Thank you

I read all previous posts so have completed the diagnostic so will post it here as well.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {939F1222-1BE8-418B-8264-805292A784F8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{939F1222-1BE8-418B-8264-805292A784F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3517015908-2413332017-1959458926</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>h8-1020</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.16</Version><SMBIOSVersion major="2" minor="6"/><Date>20111005000000.000000+000</Date></BIOS><HWID>7A703907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
Installation ID: 011740520575933271623524121951957636071632359916080130
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 8/24/2012 1:37:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:1:2012 13:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAln1CV8TKJOng04DyYj1YpWEtHkDyaS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
My System SpecsSystem Spec
24 Aug 2012   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

One-word answer.
Norton.


Longer version
What you are seeing is almost certainly a race condition which will self-correct given a little time or a reboot.
Most often it's caused by AntiVirus getting in the way of the Software Protection Service. Often, this follows either upgrading an Anti-virus, or installing a new one, as it attempts to do deep scanning on boot.

What AV did your machine come pre-installed with? Have you upgraded to the paid version of Norton, or are you still using a free trial version?
If you're still in the trial period I would recommend uninstalling Norton, using teh Norton Removal tool, and then installing MSE as replacement. I think you'll notice a diffference in responsiveness, and you shouldn't see any more notifications.
My System SpecsSystem Spec
24 Aug 2012   #16
miladymar

windows 7 Home Premium 64 bit
 
 

I have a full paid version that came with this computer. so if that is the case then this pathetic... So in other words put up with this until the subscription runs out... thank you for your response.
My System SpecsSystem Spec
24 Aug 2012   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - I just realised that this is a System Builder install, rather than an OEM install from a big manufacturer....
So the Norton was installed to order?

Chances are that it will settle down, and you'll see it less and less over time as Norton white-lists systemfiles.
What other programs do you have loading at boot? I would be especially careful about things like Malwarebytes where Norton is concerned, as they may both require tweaking to play happily together.

You could always just ditch Norton and try and get a refund as 'not fit for purpose' - many have enjoyed the results <eg> - or just take the loss.
(PLEASE, if you do that, DON'T get McAfee as the replacement!)

It may be interesting and informative to look at the Event Logs - please export both the System and Application logs from Event Viewer, zip them up, and attach them to your reply.
My System SpecsSystem Spec
24 Aug 2012   #18
miladymar

windows 7 Home Premium 64 bit
 
 

Yes I believe it probably was installed to order. I would never use McAfee... I had tired them a long time ago... Have had problems before with other versions of Norton.. I would probably just go with MSE as I do have it on my laptop.. Here are the events you asked for as well. events.zip


My System SpecsSystem Spec
24 Aug 2012   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks for posting the logs - it'll take me a while to digest them, and it's 23:00 here now so bedtime soon.

If you uninstall Norton, you MUST run the removal tool afterwards -
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
My System SpecsSystem Spec
24 Aug 2012   #20
miladymar

windows 7 Home Premium 64 bit
 
 

okay .... sweet dreams and sleep well... good night..
My System SpecsSystem Spec
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 Error 0x8004fe22: "Copy of Windows not genuine" - even though it is.




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