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Windows 7: Error 0x8004fe22: "Copy of Windows not genuine" - even though it is.

24 Aug 2012   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

AAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHH"!!!!!!!!!

I just spent 30 minutes crafting an analysis of the 5 instances of SPPSVC failure - and it got eaten when my internet connection dropped as I sent it!


I'm not going to go through it again now, except to briefly say that you had
1 caused by a failure to load a system driver
3 caused by side-by-side errors
1 caused by failure to create a thread
The varied nature of these errors would tend to support either of two causes.
1) malware
or
2) race conditions

On the subject of side-by-side errors, you are getting a large number of them with Adobe Air - are you having problems with that as well?
(do you actually use it at all?)


My System SpecsSystem Spec
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24 Aug 2012   #22
miladymar

windows 7 Home Premium 64 bit
 
 

To be honest, I have no idea what adobe air is. I am sorry you are having issues with your internet. I also have no idea what race conditions are... Sorry but I am
not really great with computers although i do understand quite a bit. Nor am I
familiar with side-by-side errors. I shall look them up because I am sure you are off in dream land now. Thank you again
My System SpecsSystem Spec
25 Aug 2012   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If you don't know what Adobe Air is, then the chances are that it's best uninstalled (you can always download it again later if you find you need it)

A 'race condition' occurs when two or more processes compete for the same resource - and they get stuck in a loop until either one times out and quits, or one wins the race. It's partly caused by bad programming (under such circumstances applications should give way to system services), and partly bad luck, and it can be a swine to identify and fix, as merely lookig for the problem can prevent it occurring.
My System SpecsSystem Spec
.

25 Aug 2012   #24
miladymar

windows 7 Home Premium 64 bit
 
 

For a new pc am to the point of frustration... I game and write poetry and play my solitaire game... and of course do some minor web searches... Seems like my best option is to format it and reinstall everything... Thank you for your time and help with this problem... Have a great day!
My System SpecsSystem Spec
25 Aug 2012   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

With it being a relatively fresh install, that may be your best option.

Good luck with it!
My System SpecsSystem Spec
13 Jan 2013   #26
T1D

Windows 7 Professional SP1 x64
 
 
I have the same genuine windows error but have a valid version

NoelDP,

You seem to be very knowledgable about this problem. I am also getting "This computer is not running genuine windows" warining with error code "0x8004fe22" yet this is a genuine version purchased new with my PC. I have had no problems until just a few days ago. Here is the MCAD log. It does list one "tampered file" but I do not know what to do about it. Thank you for any help you can give.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XTB2F-YCF3T-BBVY3
Windows Product Key Hash: UaN6hk/98OTFmF9XfptLmo0FmmU=
Windows Product ID: 00371-OEM-9045683-44609
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {2875EC32-029D-430E-874E-AF648E8B64D7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2875EC32-029D-430E-874E-AF648E8B64D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBVY3</PKey><PID>00371-OEM-9045683-44609</PID><PIDType>3</PIDType><SID>S-1-5-21-286802772-3302543837-558025917</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1504</Version><SMBIOSVersion major="2" minor="7"/><Date>20120801000000.000000+000</Date></BIOS><HWID>E23A3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-456-844609-02-1033-7601.0000-2872012
Installation ID: 003970606640648585862242790774150566686686337794436681
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BBVY3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 13-Jan-13 16:54:39
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAADAAAAAQABAAEAHKImgoBPEsJkxwpTdMTmcT4chLiKmzKo/EVGgZZj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
My System SpecsSystem Spec
13 Jan 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your problem is possibly fairly complex - please start a new thread of your own, and post some more details about what you've already tried to fix this issue.
My System SpecsSystem Spec
13 Jan 2013   #28
T1D

Windows 7 Professional SP1 x64
 
 

OK. Will be posted shortly.
My System SpecsSystem Spec
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 Error 0x8004fe22: "Copy of Windows not genuine" - even though it is.




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