Windows 7: Error 0x8004fe22: "Copy of Windows not genuine" - even though it is.

afritsche · 11 Dec 2011

I get the error message "Copy of Windows not genuine" after I recovered my windows installation.
I have a perfectly legit copy and it has been activated (and worked fine) before on the same pc.

I ran chkdsk and it seemed to be fine.
I also ran sfc/scannow. - It said it found corrupted files. However, I don't know what to do with that info. See the attached log file with the results.

I know I can do a Repair Install, but I thought there may be a way of fixing it before I go that route.

Details about the computer:
Acer Aspire AS1830T-3730 laptop
Core i3 - 1.2GHz
4GB DDR3 SD RAM
WD Caviar Black 750GB
Windows 7 Ultimate x64 - (retail re-installed)

NoelDP · 11 Dec 2011

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home

afritsche · 11 Dec 2011

Windows 7 Ultimate OEM disk

see below for the full MGADiag report.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3V9G7-G748X-M7Y3B
Windows Product Key Hash: wstvnuNkX+YyDESmtI5d10XJ+Cc=
Windows Product ID: 00426-OEM-9111101-01506
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {5AD0992F-16C0-425C-B826-F36C97C5336A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[Hr = 0x800b0100]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5AD0992F-16C0-425C-B826-F36C97C5336A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-M7Y3B</PKey><PID>00426-OEM-9111101-01506</PID><PIDType>3</PIDType><SID>S-1-5-21-2861731097-3430961223-961560952</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 1830T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100422000000.000000+000</Date></BIOS><HWID>1EB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>30DAC8DDD544588</Val><Hash>9j/QCNIR88a9xnQnoGheH3Ip9Gg=</Hash><Pid>89388-708-5383385-65679</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-111-001506-02-1033-7600.0000-2272010
Installation ID: 009746492266273614038744692064691602740494487182192781
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: M7Y3B
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/11/2011 1:29:03 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002000
Event Time Stamp: 12:11:2011 12:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQABAAAABAABAAEA6GF8P8/dLbfWAmK2Sn+N72pjuLQmvQwBEiJcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  BOOT            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  WDAT            ACRSYS        ACRPRDCT
  ASF!            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT
  ASPT            ACRSYS        ACRPRDCT
  SSDT            PmRef        CpuPm

NoelDP · 11 Dec 2011

The file mismatch is your problem...
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[Hr = 0x800b0100]
running CHKDSK and SFC....

type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

run another MGADiag report, and post the results.

afritsche · 11 Dec 2011

I got an error when I ran sfc /scannow:
"Windows Resource Protection found corrupt files but was unable to fix some of them"
I attached the log file.

See below for the new MGADiag report:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3V9G7-G748X-M7Y3B
Windows Product Key Hash: wstvnuNkX+YyDESmtI5d10XJ+Cc=
Windows Product ID: 00426-OEM-9111101-01506
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {5AD0992F-16C0-425C-B826-F36C97C5336A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[Hr = 0x800b0100]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5AD0992F-16C0-425C-B826-F36C97C5336A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-M7Y3B</PKey><PID>00426-OEM-9111101-01506</PID><PIDType>3</PIDType><SID>S-1-5-21-2861731097-3430961223-961560952</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 1830T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100422000000.000000+000</Date></BIOS><HWID>1EB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>30DAC8DDD544588</Val><Hash>9j/QCNIR88a9xnQnoGheH3Ip9Gg=</Hash><Pid>89388-708-5383385-65679</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-111-001506-02-1033-7600.0000-2272010
Installation ID: 010794091122729754616226300645284990989342266375206366
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: M7Y3B
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/11/2011 4:45:43 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002000
Event Time Stamp: 12:11:2011 12:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQABAAAABAABAAEA6GF8Py23z93WAmK2Sn+N72pjuLQmvQwBEiJcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  BOOT            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  WDAT            ACRSYS        ACRPRDCT
  ASF!            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT
  ASPT            ACRSYS        ACRPRDCT
  SSDT            PmRef        CpuPm

NoelDP · 11 Dec 2011

There seem to be a fair number of corrupt files in the report.
It may be worth running the CheckSUR tool to see if it can help.
Try running the CheckSUR Tool - see if it turns anything up
http://support.microsoft.com/kb/947821

post the report afterwards.

afritsche · 11 Dec 2011

I attached the CheckSUR log and the CheckSUR.persit.log

- Note that I basically just installed the Windows 7 Hotfix (KB947821)

NoelDP · 12 Dec 2011

That seems to have fixed at least some of the problems - since the fixed problems were manifest files, it may be worth running another SFC to see if that's able to fix more problems this time.

Do that, then run another MGADiag report, and attach both reports to your reponse

NoelDP · 16 Dec 2011

Quote: Originally Posted by NoelDP

That seems to have fixed at least some of the problems - since the fixed problems were manifest files, it may be worth running another SFC to see if that's able to fix more problems this time.

Do that, then run another MGADiag report, and attach both reports to your reponse

Any progress??

afritsche · 16 Dec 2011

didn't work... and then somehow caused a crash at boot... tried to do a windows repair... now it seems to be dead completely... may have to go back to square 1.

Windows 7: Error 0x8004fe22: "Copy of Windows not genuine" - even though it is.

Error 0x8004fe22: "Copy of Windows not genuine" - even though it is. problems?