Windows 7 - Windows could not check for updates automatically

NoelDP · 01-26-2012

Ah - we did indeed cross in the post

You will need to enable viewing of Hidden files - in the View tab of Folder & Search Options, under Organise in Windows Explorer.

AdamGM · 01-27-2012

I tried again with the settings changed to show hidden & system files but still nothing. I also tried searching for the logs file as well as any other .logs and .persist.logs.

I'm not sure where this systemroot folder should be, but I certainly can't get the files to show up :S

p.s. Looks like you're scottish? I have some Scottish Heritage, spent two months there, two summers ago

NoelDP · 01-28-2012

%systemroot% is a system variable - it usually points to C:\Windows.

If you copy the following into the Search box, and hit the Enter key, it should take you there
%SYSTEMROOT%\Logs\CBS

if that fails, try
C:\Windows\Logs\CBS

AdamGM · 01-28-2012

Wow, can't believe I couldn't find that.

Anyways:

Checksur.persist.log:
***************************************************

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-24 21:50

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 579
No errors detected

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-26 17:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 395
No errors detected

Checksur.log:
***************************************************

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-26 17:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 395
No errors detected

AdamGM · 02-03-2012

Anyone else happen to know how to interpret this data?

NoelDP · 02-03-2012

Ooops - sorry, must have missed the notification

The Tool didn't find any problems.
Please try the Check For Updates again - when/if it fails note EXACTLY what the message is, and post back
Also check the Event Viewer - post back with any related errors in either the Windows Application log or the System Log

AdamGM · 02-04-2012

Hey, thanks for replying again

Sometimes I see an error associated with Windows Update failing, sometimes there isn't one. I'm pretty sure I have seen more than one error code as well.
It's currently trying.

Going through the event viewer:

Code:

Log Name:      System
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          02/02/2012 9:53:36 PM
Event ID:      16
Task Category: Automatic Updates
Level:         Warning
Keywords:      Connection
User:          SYSTEM
Computer:      Adam-PC
Description:
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>16</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>2</Task>
    <Opcode>11</Opcode>
    <Keywords>0x8000000000000001</Keywords>
    <TimeCreated SystemTime="2012-02-03T02:53:36.002019700Z" />
    <EventRecordID>166092</EventRecordID>
    <Correlation />
    <Execution ProcessID="328" ThreadID="16420" />
    <Channel>System</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
  </EventData>
</Event>

Going to Applications and Service Logs - Microsoft - Windows - Windows Update Client, there are these:

Code:

Log Name:      Microsoft-Windows-WindowsUpdateClient/Operational
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          04/02/2012 7:22:40 AM
Event ID:      42
Task Category: Automatic Updates
Level:         Information
Keywords:      Health,State
User:          SYSTEM
Computer:      Adam-PC
Description:
There has been a change in the health of Windows Update.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>42</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>2</Task>
    <Opcode>18</Opcode>
    <Keywords>0x4000000000000480</Keywords>
    <TimeCreated SystemTime="2012-02-04T12:22:40.838193600Z" />
    <EventRecordID>99581</EventRecordID>
    <Correlation />
    <Execution ProcessID="324" ThreadID="6996" />
    <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="hc_stateid">1</Data>
    <Data Name="restartDate">
    </Data>
    <Data Name="restartTime">
    </Data>
  </EventData>
</Event>

and

Code:

Log Name:      Microsoft-Windows-WindowsUpdateClient/Operational
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          04/02/2012 7:22:40 AM
Event ID:      25
Task Category: Windows Update Agent
Level:         Error
Keywords:      Failure,Check for Updates
User:          SYSTEM
Computer:      Adam-PC
Description:
Windows Update failed to check for updates with error 0x80248007.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>25</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>11</Opcode>
    <Keywords>0x4000000000000022</Keywords>
    <TimeCreated SystemTime="2012-02-04T12:22:40.838193600Z" />
    <EventRecordID>99578</EventRecordID>
    <Correlation />
    <Execution ProcessID="324" ThreadID="6996" />
    <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <errorCode xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">0x80248007</errorCode>
  </UserData>
</Event>

I'm seeing a few of these as well, but I know that I have the latest definitions:

Code:

Log Name:      System
Source:        Microsoft Antimalware
Date:          04/02/2012 5:51:15 AM
Event ID:      3002
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adam-PC
Description:
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
 	Feature: Behavior Monitoring
 	Error Code: 0x80004005
 	Error description: Unspecified error 
 	Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft Antimalware" />
    <EventID Qualifiers="0">3002</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-02-04T10:51:15.000000000Z" />
    <EventRecordID>166512</EventRecordID>
    <Channel>System</Channel>
    <Computer>Adam-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>%%860</Data>
    <Data>3.0.8402.0</Data>
    <Data>%%835</Data>
    <Data>%%842</Data>
    <Data>0x80004005</Data>
    <Data>Unspecified error </Data>
    <Data>5</Data>
  </EventData>
</Event>

I will update if this scan ever finished :P

AdamGM · 02-04-2012

(Second post)
I just found this in Windows Logs - Setup

Code:

Log Name:      Setup
Source:        Microsoft-Windows-WUSA
Date:          24/01/2012 9:45:01 PM
Event ID:      3
Task Category: None
Level:         Error
Keywords:      
User:          Adam-PC\Adam
Computer:      Adam-PC
Description:
Windows update  could not be installed because of error 2149875724 "" (Command line: ""C:\Windows\SysWOW64\wusa.exe" "C:\Users\Adam\Downloads\Windows6.1-KB947821-v14-x64.msu"        ")
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-25T02:45:01.607890700Z" />
    <EventRecordID>651</EventRecordID>
    <Correlation />
    <Execution ProcessID="3972" ThreadID="2308" />
    <Channel>Setup</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-21-4202254695-3979385735-3154864139-1000" />
  </System>
  <EventData>
    <Data Name="UpdateTitle">
    </Data>
    <Data Name="ErrorCode">2149875724</Data>
    <Data Name="ErrorString">
    </Data>
    <Data Name="CommandLine">"C:\Windows\SysWOW64\wusa.exe" "C:\Users\Adam\Downloads\Windows6.1-KB947821-v14-x64.msu"        </Data>
  </EventData>
</Event>

NoelDP · 02-04-2012

0x80248007
Error code 0X80248007 when you try to use Windows Update or Microsoft Update to install updates
may help

Layback Bear · 02-04-2012

This might help. Check and make sure to time and region is correct. Also check and make sure your Windows 7 and Microsoft products are validated Genuine.

Windows 7 - Windows could not check for updates automatically

Windows could not check for updates automatically problems?