i have a problem with the SP1 after the installation. download ok, install ok, reboot and 30% of the configuration is restarted again and then black mask as always. error 800f0816. i attach the screenshot.
http://imageshack.us/photo/my-images/802/errorevg.jpg/
please attach a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home
Please also attach a copy of your C:\Windows\logs\CBS.log file
- it may not tell us much - but there is very little
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {F2825D26-AC24-42EB-AB8F-A2286BF88737}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.111025-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F2825D26-AC24-42EB-AB8F-A2286BF88737}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-1045672674-1992622935-141403725</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K50C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>209 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100106000000.000000+000</Date></BIOS><HWID>2C3D3507018400FA</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9386ECCCF3D8D86</Val><Hash>TidoeOeEacqOz1w5g1b5uRFKPDc=</Hash><Pid>89388-707-2325781-65811</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7600.16385
Nome: Windows(R) 7, Ultimate edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
ID di attivazione7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00426-00178-926-600173-02-1040-7600.0000-0312012
ID di installazione: 019373267146544485954516177803584730340201192996586320
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: VKM6G
Stato licenza: concesso in licenza
Numero di ripristini Windows rimanenti: 3
Ora attendibile: 05/02/2012 16:59:17
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:30:2012 17:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEAeqi6mooHEhMAor7BGrZOX8B3XDZGXQDyABSyDQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ APIC1005
FACP _ASUS_ FACP1005
DBGP _ASUS_ DBGP1005
HPET _ASUS_ OEMHPET
BOOT _ASUS_ BOOT1005
MCFG _ASUS_ OEMMCFG
OEMX _ASUS_ OEMX1005
ECDT _ASUS_ OEMECDT
OEMB _ASUS_ OEMB1005
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0Cst
SLIC _ASUS_ Notebook
On the keyboard hit the Windows key and Pause key and let us know what you see in the lower right corner.
You have a huge number (~300) of 'failed' responses in the CBS log dated today - I suspect that this may be due to a pre-existing problem before you installed SP1.
Please try running SFC /SCANNOW - then post a new CBS log
here is the screenshot of win + pause and also attached the log cbs ..... aspect answer on what to do.
Surprisingly, the CBS file is now clear of errors.
I suggest that you now try installing SP1 again.
i have try, but the problem it's present. the same..... i have installed also internet explorer 9 and the installation it's ok. i do?
Which problem?
Are you still getting the roll-backs??
prevent the install but hidinhg the update in WU, then try the Full install downloaded from
Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details
Run the installer from a Clean Boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
my problem is that you do not install sp1 on win 32bit ultimate. I did install ie 9 and everything was ok, then after I tried to install sp1 and I install it ok, but when setting up to 30% restarts and I get a black mask. What do I do? i attach a new log. aspect of response to continue
Quote