Windows 7 - Windows not genuine

amberfirefly · 12-28-2011

Hi,

I've seen that there are a lot of posts about getting 'windows not genuine' but have not managed to find a way to fix this.

My copy of Windows was running fine for a few months, then when I turned my computer on I got the 'not genuine' alert with the black desktop. It then went back to normal for a few months, and now it is back again.

Can anyone help with this?

Thanks!

This is the printout from the WGA:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3F848712-C1EF-4CE3-9297-22105BC57D16}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3F848712-C1EF-4CE3-9297-22105BC57D16}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-133334009-4138829533-817048098</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ENVY 14 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="6"/><Date>20110221000000.000000+000</Date></BIOS><HWID>16BD3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1035-7600.0000-3192011
Installation ID: 000332200906409615526001455170787906048280746482301672
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 28/12/2011 15:16:17
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:28:2011 13:58
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEAln0mKc44jltK8qQmYj0QGlr+Ak6IbmCAdlY=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC HP SLIC-MPC
FACP HP SLIC-MPC
HPET HP SLIC-MPC
BOOT HP SLIC-MPC
MCFG HP SLIC-MPC
ASF! HP SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
ASPT HP SLIC-MPC
DMAR INTEL CP_FIELD
SSDT TrmRef PtidDevc

mgp1964 · 12-28-2011

Are you sure the copy of Windows that you have is genuine, just have to ask that.
Is this an OEM copy?
Have you run the Windows genuine tool to verify your copy?

PowerLee · 12-28-2011

I get the feeling it's a HP / Compaq computer that originally had Windows 7 factory installed & activated.

Is that the case?

amberfirefly · 12-28-2011

Hi,

I'm pretty sure it's genuine, I bought it from a large reputable chain shop.

And yes, it's an HP that came with Windows 7 preinstalled...

Is this a known problem?

Thanks!

gregrocker · 12-28-2011

Reactivate with the Product Key on COA sticker, which may require doing the telephone robocall.

This will change activation from factory OEM-SLP mass-activation which may have a damaged file, to OEM-COA activation which is managed directly in MS Servers and what is used when Windows 7 is clean reinstalled.

JMH · 12-28-2011

Activation / validation.

I suggest you read through the links below ...

Good luck & let us know how you go.

Activate Windows 7 by Phone

Activate Windows 7 Online

Submit a genuine Windows technical support request - Microsoft Windows

FYI
Note Vishal is an MVP & well respected.

KB971033: New Update for “Windows Activation Technologies” to Detect Windows 7 Pirated Copies - Tweaking with Vishal

Genuine Windows 7 Became Pirated? Make It Original and Activated Again - Tweaking with Vishal

amberfirefly · 12-29-2011

Thank you so much! gregrocker's method has worked! Hopefully no more problems now.

Windows 7 - Windows not genuine

Windows not genuine problems?