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Windows 7: Using Windows 7 update fails ~ Help

04 Jan 2012   #11
stevegd007

Windows 7 32bit
 
 

NoelDP...thanks.

Here are the results. Have No idea what this stuff means. Hopefully you do.


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sc qc bits
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: bits
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>sc qc wuauserv
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>sc qc eventsystem
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: eventsystem
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : COM+ Event System
DEPENDENCIES : rpcss
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>sc queryex bits

SERVICE_NAME: bits
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1104
FLAGS :

C:\Windows\system32>sc queryex wuauserv

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1104
FLAGS :

C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>sc queryex eventsystem

SERVICE_NAME: eventsystem
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1304
FLAGS :

C:\Windows\system32>


My System SpecsSystem Spec
.
05 Jan 2012   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The only non-standard entry I see there is the BITS service startup - it should be set to automatic (Delayed Start).

Please open the Services Control Panel - services.msc - and look for the Background Intelligent Transfer service.
Double-click on it to open the Properties box, and change the Startup type to Auto (Delayed Start).
Reboot.
Just in case your messing around with activation broke something, please post an MGADiag report.....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home
My System SpecsSystem Spec
05 Jan 2012   #13
stevegd007

Windows 7 32bit
 
 

Thanks again for your response NoelDP. So the first issue with the services Background seemed not to help any. Still have problems with MS Update running as this is telling me the program is stopped and I need to restart to run. This happens every time. Even though the services program is reporting Update is started.

Here is a copy of the MGADiag info:

Here is the tool info: Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data--> Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QRHTY-37HHV-28XFV
Windows Product Key Hash: 6hMU9aR12Zt14MPblPbJaaQ7Qpo=
Windows Product ID: 00359-030-0378584-85379
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {F6421BC7-4870-43A8-8186-2AF34CE50D1D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.111025-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F6421BC7-4870-43A8-8186-2AF34CE50D1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-28XFV</PKey><PID>00359-030-0378584-85379</PID><PIDType>5</PIDType><SID>S-1-5-21-3987594610-1065510729-2979400225</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>8EBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-030-037858-01-1033-7600.0000-3652011
Installation ID: 003040469121297273327733538396062733774891881613498783
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 28XFV
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/5/2012 7:43:53 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:31:2011 20:42
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqhkaSBW2jM8DHYOKB9UbdJSejtGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
SSDT PmRef CpuPm
My System SpecsSystem Spec
.

05 Jan 2012   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You do have a problem.....
here's my standard spiel on the list of File Mismatches you have....
The set of file mismatches above are typical of one of two causes:-
1) a restore from an image backup of the system
2) a failed driver update
The only one for which we currently have a solution is the second.....
Installing the Intel Rapid Storage Drivers
try downloading and installing them from here -
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20624&ProdId=2101&lang=eng&OSVersion=%0A&DownloadType=Drivers&OSVersi on=%0A&DownloadType=Drivers
- you’ll need the set for the x64 (64-bit) platform on Win7
Once complete, please reboot twice, then post another MGADiag report.
Good Luck!

(note that there are a couple of other possible causes!)
My System SpecsSystem Spec
05 Jan 2012   #15
niemiro

Vista Home Premium x86 SP2
 
 

Hello!

I am not sure about the first 4, but since the remaining file mismatches are returning error 0x800b0100, it is quite likely that the files themselves are not corrupt (0x800b0100 implies that the file which keeps track of files is itself corrupt, and so diagnosis is unreliable).

I would advise running the System Update Readiness Tool, which can correctly diagnose such a situation: What is the System Update Readiness Tool?

Then please post for me your C:\Windows\Logs\CBS\CheckSUR.log.

Thanks a lot!

Richard
My System SpecsSystem Spec
05 Jan 2012   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Richard - IME, this problem doesn't respond to CheckSUR.
If the IRST install fails, next stop is to check the CRYPTSVC status.
My System SpecsSystem Spec
05 Jan 2012   #17
niemiro

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Richard - IME, this problem doesn't respond to CheckSUR.
If the IRST install fails, next stop is to check the CRYPTSVC status.
Fair enough. I haven't actually got any experience with these logs, only 0x800B0100. Any clues from a CBS.log? For me, without a single exception yet, whenever a 0x800B0100 error does not show up in a CheckSUR.log, CBS.log shows that it comes from the SoftwareDistribution folder, and the reset Fix-It in Aggressive Mode solves the problem. I would be incredibly interested to hear about your experiences with this error in a MGADiag log.

Richard
My System SpecsSystem Spec
05 Jan 2012   #18
stevegd007

Windows 7 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
- you’ll need the set for the x64 (64-bit) platform on Win7
Once complete, please reboot twice, then post another MGADiag report.
Good Luck!

(note that there are a couple of other possible causes!)
You sure...my machine is 32 bit.
My System SpecsSystem Spec
05 Jan 2012   #19
stevegd007

Windows 7 32bit
 
 

NoalDP your link to download brings up a "aboutblank" tab and not a thing happens. Then I went directly to the Download Center for intell...lots of files to pick...I picked on : RSTe_3.0.0.3020_F6 drivers. Then saw that these are not self installing files. Looked at my Device Manager and for the life of me I can not see a Rapid Storage Device to update drivers. What did I do wrong?
My System SpecsSystem Spec
05 Jan 2012   #20
stevegd007

Windows 7 32bit
 
 

niemiro...Your thoughts are appreciated MS System Readiness tool ....even though I ran this on this same device 2 years ago...It worked then...but today it crashed terribly with an error: 0xc8000247
My System SpecsSystem Spec
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