Not an authentic copy of Windows message just started showing up

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  1. Posts : 2
    Windows Home Premium 64 bit
       #1

    Not an authentic copy of Windows message just started showing up


    I have an ASUS laptop with Windows 7 installed. It was purchased from Office Max in October 2010. Never had any problems until two weeks ago when a rogue message showed up in the lower right-corner of the screen telling me my copy of Windows was not authentic. I have the COA attached to the bottom of my computer with the product key, etc.

    Might there be a new virus out that is causing this to happen? With that said, my ability to download any MS updates is now gone when up until this time I had downloaded every important and critical update recommended by MS.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    How to Tell - Home
      My Computer


  3. Posts : 240
    Win 8 RP, Win 7, XP
       #3

    Call MS support.

    There are also "offline" solutions for updating Windows 7.
    The needed packages, fixes etc. are downloaded and installed over third party software.
    But this method is not 100% reliable.
      My Computer


  4. Posts : 2
    Windows Home Premium 64 bit
    Thread Starter
       #4

    Here are the results of the diagnostic tool. The product key is much different than the one shown on the COA located on the back of my computer. I talked with ASUS and they verified my model and serial number as being purchased from them. What happens next?

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A779ED36-86BF-45D3-8C65-F7BFB51644EF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A779ED36-86BF-45D3-8C65-F7BFB51644EF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3154700364-2114762437-2202049015</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K50IJ </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>218 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100409000000.000000+000</Date></BIOS><HWID>CB303E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424 
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 1:9:2012 22:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
     
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GGmQ/Z70jPY14aJlAmeg7DYRso=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 040910 APIC1622
    FACP 040910 FACP1622
    DBGP 040910 DBGP1622
    HPET 040910 OEMHPET 
    BOOT 040910 BOOT1622
    MCFG 040910 OEMMCFG 
    SLIC _ASUS_ Notebook
    ECDT 040910 OEMECDT 
    OEMB 040910 OEMB1622
    GSCI 040910 GMCHSCI 
    SSDT PmRef CpuPm
    From my COA I find the words Windows 7 Home Prem OA at the top of my COA label. There are other number sets on this document in addition to the product key, if needed.
    Last edited by Brink; 11 Jan 2012 at 00:40. Reason: merged and code box
      My Computer


  5. Posts : 1,167
    Windows 7 Pro with SP1 32bit
       #5

    Please open System in the Control Panel.

    There at the bottom of the left panel you shall see Performance Information and Tools. Click on that.

    Now on the right panel under Windows activation do you see the genuine Microsoft Logo at the very bottom on the right. If not than your copy of Windows may not be genuine. You should then report this matter to Microsoft with the name of the vendor who sold you the installation software.

    Good luck.


    Goldwingman said:
    I have an ASUS laptop with Windows 7 installed. It was purchased from Office Max in October 2010. Never had any problems until two weeks ago when a rogue message showed up in the lower right-corner of the screen telling me my copy of Windows was not authentic. I have the COA attached to the bottom of my computer with the product key, etc.

    Might there be a new virus out that is causing this to happen? With that said, my ability to download any MS updates is now gone when up until this time I had downloaded every important and critical update recommended by MS.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    You have been using a Registry Cleaner - DON'T!
    WiseFixer is almost certainly the cause of your problem - it has removed the Software Protection Service from the registry - which causes all sorts of problems, and depenidng on which particular version of WF you used, it may also have done other nasty things to your system.
    First attempt to restore changes made by WiseFixer using any options in the program itself - then UNINSTALL IT.


    If that doesn't fix the problem, try using System Restore to get back to a time when the system was working properly.

    If THAT doesn't fix it, post a new MGADiag report, and woe'll work on it - it should be fairly simple.
    Last edited by NoelDP; 11 Jan 2012 at 05:31. Reason: typos
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    wanchoo said:
    Please open System in the Control Panel.

    There at the bottom of the left panel you shall see Performance Information and Tools. Click on that.

    Now on the right panel under Windows activation do you see the genuine Microsoft Logo at the very bottom on the right. If not than your copy of Windows may not be genuine. You should then report this matter to Microsoft with the name of the vendor who sold you the installation software.
    That will do absolutely nothing - the Software protection Service has been 'deleted' by a 'Registry Cleaner', and no amount of messing with anything will work until the service is 'reinstalled'.
      My Computer


  8. Posts : 195
    Windows 7 Ultimate x64 SP1
       #8

    Try either of these two methods below to try and correct your system (the last of which was recommended by NoelDP):

    Method A:

    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Wait until Step 4) finishes then reboot and see if that resolves the issue.


    Method B:

    Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
      My Computer


  9. Posts : 1,167
    Windows 7 Pro with SP1 32bit
       #9

    May be you are right.

    However every registry cleaner that I have used gives an option to back up the deleting that it does. Wise Registry Cleaner that I have never used, would have done the same. It should be quite simple to restore the the Registry back to its original shape.


    NoelDP said:
    wanchoo said:
    Please open System in the Control Panel.

    There at the bottom of the left panel you shall see Performance Information and Tools. Click on that.

    Now on the right panel under Windows activation do you see the genuine Microsoft Logo at the very bottom on the right. If not than your copy of Windows may not be genuine. You should then report this matter to Microsoft with the name of the vendor who sold you the installation software.
    That will do absolutely nothing - the Software protection Service has been 'deleted' by a 'Registry Cleaner', and no amount of messing with anything will work until the service is 'reinstalled'.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    G1LLY said:
    Try either of these two methods below to try and correct your system (the last of which was recommended by NoelDP):

    Method A:

    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
    I don't think SFC can work in this instace - there is nothing wrong with any file as such. A complete registry Key has been deleted. (HKLM/System/Services/sppsvc if you're interested)
    The trick is to trestore the key (and hopefully any other affected Keys) in the least damaging way - which is why I started with the (hopefully built-in) WF Restore capability, then SR, then a manual repair.
    Unfortunately one particular version of WF (at least) also removes the VSS service - thereby crippling System restore as well.
      My Computer


 
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