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Windows 7: Windows Update fails: error code 80073712


04 Feb 2012   #1
GenericUser

Windows 7 Professional 64bit
 
 
Windows Update fails: error code 80073712

My machine hasn't been able to update for a few weeks. Windows Update opens, but attempting to download "Security Update for Windows 7 for x64-based Systems (KB2585542)" fails with error code 80073712. There was a second update of the same sort that was also not working before; I eventually managed to get that update to complete by running Fixit in aggressive mode. Nothing I've done has helped with the remaining failure, though.

Let me know what other information I should provide. Thanks in advance.


My System SpecsSystem Spec
05 Feb 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

> It would greatly assist us if you would provide your System Specs please...
See snip below.


Attachment 196992



> Peruse the link below...

You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista

My System SpecsSystem Spec
05 Feb 2012   #3
GenericUser

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by JMH View Post
> It would greatly assist us if you would provide your System Specs please...
Okay, done.

I already tried sfc /scannow a few times. Unfortunately, it didn't have any effect. The System Update Readiness Tool applies the hotfix, but it doesn't fix the problem. I've attached the log for that.


Attached Files
File Type: log CheckSUR.log (8.8 KB, 197 views)
My System SpecsSystem Spec
21 Feb 2012   #4
GenericUser

Windows 7 Professional 64bit
 
 

I actually ended up just doing an in-place upgrade from the Windows 7 disk, which fixed the problem and kept everything intact. The only reason this hadn't been working before was that I was unknowingly using an install disk with an old version of Windows 7.
My System SpecsSystem Spec
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 Windows Update fails: error code 80073712




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