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Windows 7: Windows update cannot currently check for updates.. the service isnt


05 Feb 2012   #1

64, Windows 7 Home Premium
 
 
Windows update cannot currently check for updates.. the service isnt

Okay soo, since i got my computer i try to windows update i get this error, windows update cannot currently check for updates cause the service isnt running try to reboot, ive done that and it didnt work and sometimes when i got into the update thing it freezes and not resopds...quite over all these F*** problems

My System SpecsSystem Spec
.

05 Feb 2012   #2

Windows 7 Ultimate SP1 64-Bit
 
 

Try downloading and installing the Sysyem Updates Readiness Tool, which attempts to fix updating problems.

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011] - Microsoft Download Center - Download Details

I've given you the link for the 64-bit version of Windows 7 as your specs say that's what you're using.
My System SpecsSystem Spec
05 Feb 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Just in case... please run an MGADiag report

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home


Please also open an Elevated Command Prompt window, and run the following commands

net start wuauserv
net start bits
SC QC WUAUSERV
SC QC BITS

copy and paste the response into your reply (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
My System SpecsSystem Spec
.


05 Feb 2012   #4

64, Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Just in case... please run an MGADiag report

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home


Please also open an Elevated Command Prompt window, and run the following commands

net start wuauserv
net start bits
SC QC WUAUSERV
SC QC BITS

copy and paste the response into your reply (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).




Windows 7 Home Prem
OEM Software
GFC-02050

^ i think thats what you wanted yeah?
My System SpecsSystem Spec
05 Feb 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No - what I wanted was what I asked for - not just a pretty picture of the front page.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
05 Feb 2012   #6

64, Windows 7 Home Premium
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TWKQG-MFX3H-67QGY
Windows Product Key Hash: j1LNnDCx30Y4pb2m+6AWkg9GSiw=
Windows Product ID: 00359-OEM-8703703-59547
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {B53AE2F1-24C2-465C-A90E-7781263B354D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B53AE2F1-24C2-465C-A90E-7781263B354D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-67QGY</PKey><PID>00359-OEM-8703703-59547</PID><PIDType>3</PIDType><SID>S-1-5-21-3407535313-2080495305-157883373</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.80</Version><SMBIOSVersion major="2" minor="6"/><Date>20111227000000.000000+000</Date></BIOS><HWID>D6B83607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-037-059547-02-1033-7600.0000-0332012
Installation ID: 015285530026576945651933224426265304140254372523913321
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 67QGY
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/02/2012 10:17:12 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEACrYmUTzoLK8QM5SyaD0wqFTyTBLEQ5C0qg4bvj6cyGA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
AAFT ALASKA OEMAAFT
MCFG ALASKA A M I
SSDT AMD POWERNOW
My System SpecsSystem Spec
05 Feb 2012   #7

64, Windows 7 Home Premium
 
 

- -
My System SpecsSystem Spec
05 Feb 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That report looks fine - so there's no apparent problem with Validation that could be interfering with WU.

Please also open an Elevated Command Prompt window, and run the following commands

net start wuauserv
net start bits
SC QC WUAUSERV
SC QC BITS

copy and paste the response into your reply (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
My System SpecsSystem Spec
05 Feb 2012   #9

64, Windows 7 Home Premium
 
 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start wuauserv
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>net start bits
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>SC QC WUAUSERV
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WUAUSERV
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>SC QC BITS
My System SpecsSystem Spec
05 Feb 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

So far everything looks OK - I can't see what service the error is complaining about

Please try the following -
Reboot - and allow 5 minutes before touching the machine after logon
open an Elevated Command Prompt window
run the following command
SC QUERY TYPE= SERVICE >servlist.txt

then attach the file C:\Windows\System32\servlist.txt to your response.
My System SpecsSystem Spec
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 Windows update cannot currently check for updates.. the service isnt




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