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Windows 7: Windows 7 Updates keep failing including SP1

14 Mar 2012   #21
obidon

Windows 7 Professional x64
 
 

Well I tried the flush.bat and it didn't seem to help at all. But thanks for the suggestion nonetheless.

I also then tried downloading the SP1 standalone installation file directly from MS site (a 900MB download), and after running that after it finally finished the installer gives the error:

Code:
"Installation was not successful"

"A system error prevented the service pack from installing. Please download and run the 'Check for System Update Readiness' tool"
But I have already "successfully" downloaded the update KB947821 which IS the System Update Readiness Tool for Windows 7 for x64-based Systems. Having this doesn't seem to make a difference. SP1 just hates me right now.

I also tried running this again after several restarts, and it even gives the same error when trying to run it in Safe Mode.

Not to mention that after a restart somehow ALL of my Update History got cleared. How the did this happen?? Like things can't get any worse now. Is it trying to shove it in my face that I can't get SP1? And now I can't even look back to see all the updates that I've installed before all this trouble started happening.

Anything else I can possibly try or should I just throw my system out the window?


My System SpecsSystem Spec
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14 Mar 2012   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Update History is nice, but terribly UNimportant

One thing does come to mind - what AV are you using?
Some (like Norton and McAfee) have a nasty habit of slamming the door on SP updates - iven if they were uninstalled months prior - unless their removal tool has also been run.
My System SpecsSystem Spec
14 Mar 2012   #23
obidon

Windows 7 Professional x64
 
 

Don't worry I hate bloated AV so I've never used them. The only security tools I have are MSE and some anti-spyware scanners like Malwarebytes' Anti-Malware.

For everything else I use common sense and upload suspicious files to online AV scanners like Jotti.org
My System SpecsSystem Spec
.

14 Mar 2012   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good for you - sounds like me on a good day (when I remember to upload to virustotal!)

I don't recall seeing a CBS log or a CheckSUR log - is that because they both reported no problems? if not, then please zip both, and attach them
My System SpecsSystem Spec
14 Mar 2012   #25
obidon

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Good for you - sounds like me on a good day (when I remember to upload to virustotal!)

I don't recall seeing a CBS log or a CheckSUR log - is that because they both reported no problems? if not, then please zip both, and attach them
Hmm I don't remember any instructions on how to do these exactly. Do I need to download any more programs to generate the log files or can I find them somewhere in the system folder?
My System SpecsSystem Spec
14 Mar 2012   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Both are in the C:\Windows\Logs\CBS folder.
you'll have to create a copy of the CBS/log file, as it's permanently in use - simply right-click on it and select Copy - then paste it on your desktop. Do the same for the CheckSUR.log file. Then highlight both new files, right-click on one of them, and select 'Send to..' 'Compressed (zipped) folder'
Attach the zipfile to your reply.
My System SpecsSystem Spec
14 Mar 2012   #27
obidon

Windows 7 Professional x64
 
 

Ok done. Here you go. Although didn't look like there was much in the CheckSUR.log file.
My System SpecsSystem Spec
14 Mar 2012   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks as if the CheckSUR install never completed.

Please try it again, with a fresh download.

The SFC log has recycled everything prior to today - you can either run another SFC /SCANNOW, or attach the CBSPersist__20120314xxxxxx.cab file from the logs folder.
The file was probably recycled because your machine has installed this month's updates - which proves that there is nothing wrong with the WU system as such, merely with these updates.

If you want to check what was installed, look in the list of Installed Updates, and sort by date.
My System SpecsSystem Spec
14 Mar 2012   #29
obidon

Windows 7 Professional x64
 
 

Ok well there's about 5 different CbsPersist_20120314xxxxxx.cab files so I'll just attach the oldest one (from about 12 hours ago)
My System SpecsSystem Spec
14 Mar 2012   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oldest? - normally, you only get one about every 5 days or so.
Mine are dated 14th Mar, 15th Feb, 12th Jan, 4th Jan, and 15th Dec!
It may be that all the messing with the WU system is triggering more frequent flushes.

you'd probably best run another SFC /SCANNOW and post the new CBS.log file when it's complete
My System SpecsSystem Spec
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 Windows 7 Updates keep failing including SP1




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