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Windows 7: Can't install Update, access denied: "WindowsUpdate_00000005"

29 Mar 2012   #11
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
31 Mar 2012   #12

Windows 7 professional
 
 

I have followed all of the listed attempts. the final 'fix" listed which was to re-write the permissions for the registry was met with many failed attempts due to "access denied" I am the only account on this windows 7 computer with admin permissions... is there anything I can do?
My System SpecsSystem Spec
31 Mar 2012   #13
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
.


02 Apr 2012   #14

Windows 7 professional
 
 

Okay I've tried to go through thoe two links very carefully. when trying to access "C:\Windows\Logs\CBS\" to look at the log files I try to open or copy them to my desktop...

"ACCESS DENIED"

I'm full admin, I have read/write priv, I tried in safe mode, access denied again....

Looking backto your earlier post, there was a topic which guided me to instal the 'subin.acl' program, and to place it in the directory. when I ran the batch file I got a whole bunch of 'access denied's' however I have 2 HD's on my computer, with win 7 on them. The one I am trying to update is on a recent clean install on another HD on the same computer.

Could I boot over to my other working Windows 7 and run the reset.bat? since the program is in a non running OS I should get full permission to change them right? would the ba file still look in the now E drive/windows/system32 ?
My System SpecsSystem Spec
02 Apr 2012   #15
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Think we are now to this stage...


My System SpecsSystem Spec
02 Apr 2012   #16

Windows 7 professional
 
 

dang it! oh well, thanks for all the help
My System SpecsSystem Spec
02 Apr 2012   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by Drewseph View Post
Okay I've tried to go through thoe two links very carefully. when trying to access "C:\Windows\Logs\CBS\" to look at the log files I try to open or copy them to my desktop...

"ACCESS DENIED"

I'm full admin, I have read/write priv, I tried in safe mode, access denied again....

Looking backto your earlier post, there was a topic which guided me to instal the 'subin.acl' program, and to place it in the directory. when I ran the batch file I got a whole bunch of 'access denied's' however I have 2 HD's on my computer, with win 7 on them. The one I am trying to update is on a recent clean install on another HD on the same computer.

Could I boot over to my other working Windows 7 and run the reset.bat? since the program is in a non running OS I should get full permission to change them right? would the ba file still look in the now E drive/windows/system32 ?
Are you saying that you get 'access denied' attempting to copy the CBS.log file to the desktop?
If so, please run the following command from an Elevated Command Prompt

ICACLS C:\Windows\logs\cbs\cbs.log
ICACLS C:\Windows\Logs\CBS

That may give us a little more info.

Post the results.
My System SpecsSystem Spec
02 Apr 2012   #18

Windows 7 professional
 
 

upon running the elevated command prompt....

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\logs\cbs\cbs.log
C:\Windows\logs\cbs\cbs.log BUILTIN\AdministratorsR,W,D,WDAC,WO)
NT AUTHORITY\SYSTEMR,W,D,WDAC,WO)
NT AUTHORITY\LOCAL SERVICER,W,D)
NT AUTHORITY\SYSTEMR,W,D,WDAC,WO)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\Logs\CBS
C:\Windows\Logs\CBS BUILTIN\UsersOI)(CI)(F)
NT SERVICE\TrustedInstallerI)(F)
NT SERVICE\TrustedInstallerI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMI)(F)
NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(F)
BUILTIN\AdministratorsI)(F)
BUILTIN\AdministratorsI)(OI)(CI)(IO)(F)
BUILTIN\UsersI)(RX)
BUILTIN\UsersI)(OI)(CI)(IO)(GR,GE)
CREATOR OWNERI)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>

After this I tried to access the files again, Access Denied.... I should also say that I'm not running any antivirus, and have done a malware scan with 3 different scanners my system is clean
My System SpecsSystem Spec
02 Apr 2012   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - that all looks normal enough, so I don't know why the copy is failing.
I'd tend toagree with JMH that it's time to use MS's free support for SP1 installation.
My System SpecsSystem Spec
02 Apr 2012   #20
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Drewseph View Post
dang it! oh well, thanks for all the help
You are welcome.
Good luck.
Would be very interested to hear of the outcome.
My System SpecsSystem Spec
Reply

 Can't install Update, access denied: "WindowsUpdate_00000005"





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