Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Error 80070424 after virus changed Product key. How to repair?


01 Mar 2012   #1

windows 7 64 bit premium
 
 
Error 80070424 after virus changed Product key. How to repair?

After hours of research, it appears that virus contracted in April 2011 changed my product key, and also left me with the inability to reactivate my real/original product key (the service doesnt exist).
Below is my diagnostic report... I can tell you that the product key shown is not the key under my laptop.
I successfully activated my key when I purchased, so I know the one on my computer is correct. If anyone can tell me what steps I can take to repair and to reactivate my product key, I would be forever in your debt. I would think that windows has proof that I activated my original key???
I have been working at this for almost a year. (needless to say, I could use a Windows update) Thank you.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {FDC3347D-53ED-4BDE-A0F3-F365EA127E1A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FDC3347D-53ED-4BDE-A0F3-F365EA127E1A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-4207686553-1232444149-4287340504</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.80</Version><SMBIOSVersion major="2" minor="4"/><Date>20100525000000.000000+000</Date></BIOS><HWID>84863C07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65932</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 2:27:2012 10:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
 
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GHG/dDIMAYEM55ijmgCNu7ryiwosnqVyLBGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT PmRef CpuPm
 


My System SpecsSystem Spec
.

01 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
02 Mar 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You've almost certainly been running a Registry Cleaner - probably WinFixer.
THAT is the cause of your problem.
use whatever UNDO function it has, then uninstall it completely.
Then post a new MGADiag report.
My System SpecsSystem Spec
.


02 Mar 2012   #4

windows 7 64 bit premium
 
 
Follow up to responses

FYI... I tried the registry cleaner after the virus hit. (my daughter downloaded a game from the internet without asking) I removed it, along time ago without reversing.
I have also reviewed the majority of the links provided, with no success. Everytime I I try something that may work, my computer will not cooperate.
More help would be great!
Thank you
My System SpecsSystem Spec
02 Mar 2012   #5

windows 7 64 bit premium
 
 
One more piece of info

As a result of this virus, and my inability to correct the product key, my OS shows as not authentic windows. This in itself is preventing me from getting updates, and other services, even after trying all options to repair each symptom. I think I just have to find a way to authenticate my real product key, without having to wipe my computer. (I cant even back up my emails). But Authentication Wizard service does not exist on my pc.
My System SpecsSystem Spec
02 Mar 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* You say in Post 1...
Quote:
I have been working at this for almost a year.
* I would suggest the time has come to cut your losses & ease your frustration & do a Clean Install.
Your machine is currently crippled / compromised

Clean Install Windows 7

* I further suggest you choose your new Security software wisely.

* In future you would be best to avoid any programs that offer to " clean / optimize" your machine.

Current accepted wisdom with Win 7 is to NOT use a cleaner.

If you ever think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, or optimized it shouldn't.

In other words, injudicious use of "Registry cleaners" CAN & DOES cause problems.

Should you ever decide to go ahead again -
Make sure you have
1.a current System Restore point created.
2.a recent "Back up" of your computer- preferably to an external
My System SpecsSystem Spec
02 Mar 2012   #7

Windows 7 Home Premium 32 bit
 
 

You have two options to clean install Windows.

1. Download the same version, same bit (that was preinstalled on your laptop) official ISO from Official Windows 7 SP1 ISO from Digital River My Digital Life and install.

You have to activate by phone using the COA key in the sticker on the laptop. Make sure that the key is readable without any ambiguity, note down and save it. You will require that key for all subsequent activations after a clean install. ( You may take an image of your system drive after the first activation and use it to restore whenever you want to clean install, instead of activating everytime.)

2. You can use the OEM's Recovery Disk to restore your laptop to the factory condition. ( Did you make the Recovery Disks when you first received your laptop?) or the OEM's Reinstall Disk to do a clean install. Both ways you will not be required to activate since Windows will auto-activate using the OEM activation data on those disks.

You may contact your OEM and check out whether they can provide the Recovery Disk/Reinstall Disk. ( A reinstall disk would be preferable since the Recovery Disk will contain all the crap that comes with the laptop.)

Personally, I would prefer to keep the OEM activation in-tact.
My System SpecsSystem Spec
04 Mar 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by dawnth1 View Post
FYI... I tried the registry cleaner after the virus hit. (my daughter downloaded a game from the internet without asking) I removed it, along time ago without reversing.
I have also reviewed the majority of the links provided, with no success. Everytime I I try something that may work, my computer will not cooperate.
More help would be great!
Thank you
Please follow the advice I gave - unless you STOP usng registry cleaners, yu will continue to run headlong into brick walls.
My System SpecsSystem Spec
04 Mar 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

I second that wise advice of Noel's.
My System SpecsSystem Spec
Reply

 Error 80070424 after virus changed Product key. How to repair?




Thread Tools



Similar help and support threads for2: Error 80070424 after virus changed Product key. How to repair?
Thread Forum
Missing Events Logs and Not Recognizing Anti-Virus Product System Security
Windows update error 80070424 Windows Updates & Activation
Unable to start up after virus problem; Startup Repair keeps going System Security
VIPRE (who?) tops anti-virus repair test while Microsoft disappoints Security News
Solved Repair Installation & Product Key Issues Installation & Setup
Can MSE co-exist with another Virus product? System Security
Windows update error 80070424 in Windows Update Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:50 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33