Can't install updates using windows update or standalone update

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  1. Posts : 22
    Windows 7 Home Premuum 64bit
       #1

    Can't install updates using windows update or standalone update


    I haven't been able to install any updates since jan 11 of this year. I have been on the road for a few weeks and I tried to figure out the problem once I got back.

    When a update is being installed it will stall we will say at 95%. I have looked in the log files and this is what I find.
    From the Application Log;
    Code:
    Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
    Faulting module name: wcp.dll, version: 6.1.7601.17592, time stamp: 0x4da00342
    Exception code: 0x80000003
    Fault offset: 0x00000000001d448a
    Faulting process id: 0x3ec
    Faulting application start time: 0x01ccf8bae7fccb80
    Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
    Faulting module path: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\wcp.dll
    Report Id: 3a7ff4f9-64ae-11e1-a405-002421577fd5
    From the setup log;
    Code:
    Windows update "Update for Windows (KB2660075)" could not be installed because of error 2149842974 "" (Command line: ""C:\Windows\system32\wusa.exe"
    "C:\Users\Les\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KXQDWOEH\Windows6.1-KB2660075-x64.msu" ")
    When I try to run sfc /now or verify only I get this error;
    Code:
    C:\Windows\system32>sfc /verifyonly
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 10% complete.
    Windows Resource Protection could not perform the requested operation.
    C:\Windows\system32>
    I am stumped so any suggestions will be much appreciated.

    Thanks
    Les
      My Computer


  2. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #2

    Try running the System Updates Readiness Tool.

    This is the link for the 64-bit version: Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details

    This Microsoft article may help too: http://support.microsoft.com/ph/6527#tab0
      My Computer


  3. Posts : 22
    Windows 7 Home Premuum 64bit
    Thread Starter
       #3

    Ran the tool and said it was complete I rebooted the computer and tried one update and I got the same fault about trusted installer, I also forgot to post these other two info logs.
    Code:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: TrustedInstaller.exe
    P2: 6.1.7601.17514
    P3: 4ce7989b
    P4: wcp.dll
    P5: 6.1.7601.17592
    P6: 4da00342
    P7: 80000003
    P8: 00000000001d448a
    P9: 
    P10: 
    Attached files:
    C:\Windows\Temp\WERB61D.tmp.appcompat.txt
    C:\Windows\Temp\WERB63D.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WERB63E.tmp.hdmp
    C:\Windows\Temp\WERB6AC.tmp.mdmp
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_2242aca3b6e7b6d4fdfa66e5980229a9148b641_cab_114ab6d8
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f224220f-64c6-11e1-9a16-002421577fd5
    Report Status: 4
    and
    Code:
    Fault bucket 35790922, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: TrustedInstaller.exe
    P2: 6.1.7601.17514
    P3: 4ce7989b
    P4: wcp.dll
    P5: 6.1.7601.17592
    P6: 4da00342
    P7: 80000003
    P8: 00000000001d448a
    P9: 
    P10: 
    Attached files:
    C:\Windows\Temp\WERB61D.tmp.appcompat.txt
    C:\Windows\Temp\WERB63D.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WERB63E.tmp.hdmp
    C:\Windows\Temp\WERB6AC.tmp.mdmp
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrustedInstaller_2242aca3b6e7b6d4fdfa66e5980229a9148b641_0c8eed78
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f224220f-64c6-11e1-9a16-002421577fd5
    Report Status: 0
      My Computer


  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #4

    See if these steps are of help.

    >
    Delete Temp Files from App Data via...
    Start > Run > % temp% > Ok > Organize > Select all > Organize > Delete.
    Note some files may NOT be able to be deleted but will ask you to SKIP them.
    QED.

    > Scan with Malwarebytes

    Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.

    Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


    > Reset Windows Update Components.
    How do I reset Windows Update components?


    >Try SFC again. {Option 2}
    SFC /SCANNOW Command - System File Checker


    > Try SURT
    again.
    Please run the update readiness tool.


    Ensure you install the correct 64 or 32 bit option for your system)
    Download the System Update Readiness Tool (64bit)
    Download the System Update Readiness Tool (32bit)

    > Try your updates again.
      My Computer


  5. Posts : 22
    Windows 7 Home Premuum 64bit
    Thread Starter
       #5

    JMH said:
    See if these steps are of help.

    > Delete Temp Files from App Data via...
    Start > Run > % temp% > Ok > Organize > Select all > Organize > Delete.
    Note some files may NOT be able to be deleted but will ask you to SKIP them.
    QED.

    > Scan with Malwarebytes
    Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.

    Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

    > Reset Windows Update Components.
    How do I reset Windows Update components?

    >Try SFC again. {Option 2}
    SFC /SCANNOW Command - System File Checker

    > Try SURT again.
    Please run the update readiness tool.

    Ensure you install the correct 64 or 32 bit option for your system)
    Download the System Update Readiness Tool (64bit)
    Download the System Update Readiness Tool (32bit)

    > Try your updates again.
    Deleted the files in step 1
    Ran Malwarebyte ( I own the full version) No malicious activity detected
    Reset the Windows update components
    Ran SFC with the same error as above
    Ran the SURT (results successful)
    Ran my update (same results as before, Trusted Installer crash)
      My Computer


  6. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #6

    Time for the "real experts" Microsoft to be called in...
    Have used them myself.
    Found them to be polite & efficient.
    Problem was solved too.
    See link below.

    Good luck!

    Select your region
      My Computer


  7. Posts : 22
    Windows 7 Home Premuum 64bit
    Thread Starter
       #7

    Thanks for the help. I have now posted the same info on their forums so hopefully someone can help.
      My Computer


  8. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #8

    Thinking ahead...

    Have you a Back Up prior to your current problem that you could use?

    Just in case you need to do a Clean Install refer the link below...
    Clean Install Windows 7
      My Computer


  9. Posts : 22
    Windows 7 Home Premuum 64bit
    Thread Starter
       #9

    @JMH,
    No backup. I know I am pretty much SOL now. I made the jump to WIN7 right after xmas. then my RAM started dying in January which is when this problem started I think. Was just hoping that there would be a quick fix out there that would work.
      My Computer


  10. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #10

    Unfortunately it doesn't appear so.
    Sometimes it's quicker {& better} to save time /avoid frustration & start afresh.
      My Computer


 
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