Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't install updates using windows update or standalone update

02 Mar 2012   #1
maddog65

Windows 7 Home Premuum 64bit
 
 
Can't install updates using windows update or standalone update

I haven't been able to install any updates since jan 11 of this year. I have been on the road for a few weeks and I tried to figure out the problem once I got back.

When a update is being installed it will stall we will say at 95%. I have looked in the log files and this is what I find.
From the Application Log;
Code:
Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
Faulting module name: wcp.dll, version: 6.1.7601.17592, time stamp: 0x4da00342
Exception code: 0x80000003
Fault offset: 0x00000000001d448a
Faulting process id: 0x3ec
Faulting application start time: 0x01ccf8bae7fccb80
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
Faulting module path: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\wcp.dll
Report Id: 3a7ff4f9-64ae-11e1-a405-002421577fd5
From the setup log;
Code:
Windows update "Update for Windows (KB2660075)" could not be installed because of error 2149842974 "" (Command line: ""C:\Windows\system32\wusa.exe"
"C:\Users\Les\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KXQDWOEH\Windows6.1-KB2660075-x64.msu" ")
When I try to run sfc /now or verify only I get this error;
Code:
C:\Windows\system32>sfc /verifyonly
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 10% complete.
Windows Resource Protection could not perform the requested operation.
C:\Windows\system32>
I am stumped so any suggestions will be much appreciated.

Thanks
Les


My System SpecsSystem Spec
.

02 Mar 2012   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Try running the System Updates Readiness Tool.

This is the link for the 64-bit version: Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details

This Microsoft article may help too: http://support.microsoft.com/ph/6527#tab0
My System SpecsSystem Spec
02 Mar 2012   #3
maddog65

Windows 7 Home Premuum 64bit
 
 

Ran the tool and said it was complete I rebooted the computer and tried one update and I got the same fault about trusted installer, I also forgot to post these other two info logs.
Code:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TrustedInstaller.exe
P2: 6.1.7601.17514
P3: 4ce7989b
P4: wcp.dll
P5: 6.1.7601.17592
P6: 4da00342
P7: 80000003
P8: 00000000001d448a
P9: 
P10: 
Attached files:
C:\Windows\Temp\WERB61D.tmp.appcompat.txt
C:\Windows\Temp\WERB63D.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERB63E.tmp.hdmp
C:\Windows\Temp\WERB6AC.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_2242aca3b6e7b6d4fdfa66e5980229a9148b641_cab_114ab6d8
Analysis symbol: 
Rechecking for solution: 0
Report Id: f224220f-64c6-11e1-9a16-002421577fd5
Report Status: 4
and
Code:
Fault bucket 35790922, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TrustedInstaller.exe
P2: 6.1.7601.17514
P3: 4ce7989b
P4: wcp.dll
P5: 6.1.7601.17592
P6: 4da00342
P7: 80000003
P8: 00000000001d448a
P9: 
P10: 
Attached files:
C:\Windows\Temp\WERB61D.tmp.appcompat.txt
C:\Windows\Temp\WERB63D.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERB63E.tmp.hdmp
C:\Windows\Temp\WERB6AC.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrustedInstaller_2242aca3b6e7b6d4fdfa66e5980229a9148b641_0c8eed78
Analysis symbol: 
Rechecking for solution: 0
Report Id: f224220f-64c6-11e1-9a16-002421577fd5
Report Status: 0
My System SpecsSystem Spec
.


02 Mar 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

See if these steps are of help.

>
Delete Temp Files from App Data via...
Start > Run > % temp% > Ok > Organize > Select all > Organize > Delete.
Note some files may NOT be able to be deleted but will ask you to SKIP them.
QED.

> Scan with Malwarebytes

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


> Reset Windows Update Components.
How do I reset Windows Update components?


>Try SFC again. {Option 2}
SFC /SCANNOW Command - System File Checker


> Try SURT
again.
Please run the update readiness tool.


Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

> Try your updates again.
My System SpecsSystem Spec
02 Mar 2012   #5
maddog65

Windows 7 Home Premuum 64bit
 
 

Quote   Quote: Originally Posted by JMH View Post
See if these steps are of help.

> Delete Temp Files from App Data via...
Start > Run > % temp% > Ok > Organize > Select all > Organize > Delete.
Note some files may NOT be able to be deleted but will ask you to SKIP them.
QED.

> Scan with Malwarebytes
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

> Reset Windows Update Components.
How do I reset Windows Update components?

>Try SFC again. {Option 2}
SFC /SCANNOW Command - System File Checker

> Try SURT again.
Please run the update readiness tool.

Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

> Try your updates again.
Deleted the files in step 1
Ran Malwarebyte ( I own the full version) No malicious activity detected
Reset the Windows update components
Ran SFC with the same error as above
Ran the SURT (results successful)
Ran my update (same results as before, Trusted Installer crash)
My System SpecsSystem Spec
03 Mar 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Time for the "real experts" Microsoft to be called in...
Have used them myself.
Found them to be polite & efficient.
Problem was solved too.
See link below.

Good luck!

Select your region
My System SpecsSystem Spec
03 Mar 2012   #7
maddog65

Windows 7 Home Premuum 64bit
 
 

Thanks for the help. I have now posted the same info on their forums so hopefully someone can help.
My System SpecsSystem Spec
03 Mar 2012   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thinking ahead...

Have you a Back Up prior to your current problem that you could use?

Just in case you need to do a Clean Install refer the link below...
Clean Install Windows 7
My System SpecsSystem Spec
03 Mar 2012   #9
maddog65

Windows 7 Home Premuum 64bit
 
 

@JMH,
No backup. I know I am pretty much SOL now. I made the jump to WIN7 right after xmas. then my RAM started dying in January which is when this problem started I think. Was just hoping that there would be a quick fix out there that would work.
My System SpecsSystem Spec
03 Mar 2012   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Unfortunately it doesn't appear so.
Sometimes it's quicker {& better} to save time /avoid frustration & start afresh.
My System SpecsSystem Spec
Reply

 Can't install updates using windows update or standalone update




Thread Tools





Similar help and support threads
Thread Forum
Windows Update - Download Standalone MSU Installer File
How to Download the Standalone MSU Installer File of a Windows Update A MSU (Microsoft Update) file is a standalone Windows Update installation file that allows you to manually install the specific Windows Update that the MSU file is for. You can double click on a MSU file to install it. ...
Tutorials
Unable to update windows (even standalone)
Hello! I've never really had an issue with an update, that is until the KB3004394 issue. During that time, I fought with my system quite hard and eventually uninstalled that update. However, I appear to have damaged something else in the process, as I am now unable to install certain windows...
Windows Updates & Activation
Windows Update trying to install Defender updates despite using MSE
Each day I got two definition updates. One for Windows Defender and the other one for Microsoft Security Essentials. The one for Security Essentials installs without any problems, the one for Defender fails with error 8007007E.
Windows Updates & Activation
Windows 8.1 Update 1 is a Mandatory Update for Future Security Updates
Source A Guy
Security News
Windows Update Still Wants to Install Successful Updates
I am running Windows 7 Home Premium SP1 32 bit. Yesterday I tried installing the twelve important updates that had appeared for my computer. Nine installed and three got errors (KB2925418, KB2929733 & KB2929961, all failed with error code 80242016). I did the restart anyway and got the BSOD. The...
Windows Updates & Activation
Windows Update keeps reminding me of updates I don't want to install?
Hi there, Windows update keeps sending me reminders for updates I want to disregard, particularly "Windows Malicious Software Tool". Is there any way to tell the system once I un-check that particular update that I don't want it and don't desire to be prompted to download it all the time? ...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App