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Windows 7: Windows thinks that my software isn't valid ever since i reinstalled

06 Mar 2012   #1

Windows 7 Home Premium 32bit
 
 
Windows thinks that my software isn't valid ever since i reinstalled

OK, my computer is an HP envy 14 that came preinstalled with windows 7 x64. I was negligent enough to forget to make a reinstall disk, which the computer came without. I dual booted linux on my computer, and for some reason that stopped my windows from booting. So, I used the reinstall disk from my kind sister's computer (a Dell latitude E6140) and set about going from there. It was 32bit, but it worked fine for a few months, but then windows said that my software wasn't genuine, which i know it is. I looked through all of the forums i frequent, but nothing came up that helped. I've tried sfc /scannow, a simple chkdsk, more reboots than I can count, updated my bios, checked my drivers, and finally used some program called Microsoft Genuine Advantage Diagnostic Tool (1.9.0027.0) This is what it gave me:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {440602C6-964C-4B31-9FAF-04A589C0E04B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\CGrossack\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{440602C6-964C-4B31-9FAF-04A589C0E04B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3294180694-2136205485-3332341371</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ENVY 14 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="6"/><Date>20101111000000.000000+000</Date></BIOS><HWID>05473807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3422011
Installation ID: 011211690062158822375253666025402123931965037721699924
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Notification
Notification Reason: 0xC004F032.
Remaining Windows rearm count: 4
Trusted time: 3/6/2012 5:58:46 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:6:2012 18:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAeqgsOcQakG+aUbqoClLGYyyNsEy6q1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP SLIC-MPC
FACP HP SLIC-MPC
HPET HP SLIC-MPC
BOOT HP SLIC-MPC
MCFG HP SLIC-MPC
ASF! HP SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
ASPT HP SLIC-MPC
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc

I'm fairly computer-savy, but i'm not entirely sure what to do with this... does anybody have some recommendations?
Thanks in advance

My System SpecsSystem Spec
.

06 Mar 2012   #2

Windows 7 Pro with SP1 32bit
 
 

If you have a genuine Product Key then I suggest that you download an ISO of Windows 7 that had come preinstalled on your computer from Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links) My Digital Life. Burn it on a DVD and install Windows 7 from it. Then activate the Windows 7 with the Product Key that you have,

Your problem may be arising because the version and the architecture of your sister's Window 7 Setup DVD may not be the same as the one that you had got originally as preinstalled.

Otherwise you may approach your vendor and/or HP and request for a reinstall disk. They should normally have no problem in supplying you with one.
My System SpecsSystem Spec
07 Mar 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The chances are that your problem is that you reinstalled using a Retail disk, rather than the manufacturer's Recovery system - this means that the certificates required for self-activation of the OEM_SLP Key you are using aren't present, so self-activation fails.
You need to change the Key to the one on the COA sticker on the machine's case, by going to teh System properties page, and using hte link to Change Product Key at the bootom of the page - follow the instructions there. You may have to activate by phone.

NOTE: - this will only work if your COA is for the same edition of Windows as the current installation!
My System SpecsSystem Spec
.


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 Windows thinks that my software isn't valid ever since i reinstalled




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