Not install update

AnotherPoster · 25 Mar 2012

Sigh... as some of you know I did a Windows 7 reinstall on my HP Pavillion. I thought it was working fine. The internet was running very, very slow so I did a restart. When it rebooted this came up: " Please do not power off or unplug while installing update 10 to 116..." Well it's been at 10 of 116 for an hour now. Nothing seems to be happening.

I fear I might have done the Windows 7 reinstall wrong. After all, it only took on of the DVDs that HP sent to me. Can anyone suggest anything?
Thank you.

UsernameIssues · 25 Mar 2012

When you say that nothing has been happening - I assume that you mean the hard drive light shows no activity - correct?

I doubt that you did anything wrong during the reinstall. The process should prompt you for that third CD if you needed it.

AnotherPoster · 25 Mar 2012

UsernameIssues said:

When you say that nothing has been happening - I assume that you mean the hard drive light shows no activity - correct?

I doubt that you did anything wrong during the reinstall. The process should prompt you for that third CD if you needed it.

Yes that's it. Nothing is happening.

UsernameIssues · 25 Mar 2012

Sometimes the hard drive activity is so slight that the external light just does not show it. I've had updates (especially the .NET ones) take a long time - but never an hour.
Did you install an antivirus tool before these updates?
How are you connected to the internet? Via a router?

AnotherPoster · 25 Mar 2012

UsernameIssues said:

Sometimes the hard drive activity is so slight that the external light just does not show it. I've had updates (especially the .NET ones) take a long time - but never an hour.
Did you install an antivirus tool before these updates?
How are you connected to the internet? Via a router?

I am hooked up wireless to my router. The router is in another room.
I did install Norton 360 after I did the Windows 7 reinstall.
It does look like it's updating but nothing is happening. Even the ... light is moving but there is no update. Think I should just turn it off and reboot it or would that do more damage?

Layback Bear · 25 Mar 2012

Try removing Norton 360, (for testing) and install MSE and see if your updates work. If SP-1 is included in your updates it will take a long time. SP-1 will take a hour or so by itself.

UsernameIssues · 25 Mar 2012

Geeks have some pretty strong opinions about which antivirus software to use. I see that this was discussed in the thread that helped you to reinstall the operating system. I was a big fan of Peter Norton's software. I'm not a fan of what Symantec did to his software once they bought it from Mr. Norton... but you can decide which product works best for you.

Maybe whs can tell you if it is best to install the OS updates before installing Norton 360.

If there is any hard drive light activity, then you might want to leave it overnight... or just do another install of W7.

NoelDP · 25 Mar 2012

FWIW, if given the chance I would always install Service packs before installing AV (so long as I can do an offline install with a known-clean update). If nothing else it reduces the install time significantly.
In my experience, Norton is the most likely AV to cause problems with any update - although it does seem to have improved noticeably in the past 3-4 years. I still would not give it house-room on any of my machines, but I no longer rip it out of clients' machines when I come across it, providing it's been kept up to date.

If you do decide to uninstall it - even temporarily - you MUST also run the Norton Removal tool, or you run the risk of residues blocking odd parts of teh OS, or any subsequent install of an AV.