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Windows 7: Windows wasn't genuine

28 Mar 2012   #1
Irontank87

Windows & Ultimate 64
 
 
Windows wasn't genuine

OK here the deal
I bought this computer from this guy, and apprently the windows wasnt genuine. I dont have the dics to re-install windows but i do have a serial number. I ran this diagnostic and it says my stuff is genuine? i cant do much on my computer now for the exction of going on facebook, but i constantly get the "aw snap" page. Im pretty sure im out of options of what to do outside of buy a new windows . Here is the report form the diagnostic test.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D436B015-3EA7-4CF1-BBCD-BB9EF469146C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\OWNER\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D436B015-3EA7-4CF1-BBCD-BB9EF469146C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2871921039-2037273443-1454171984</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110126000000.000000+000</Date></BIOS><HWID>35C23507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>E0CFA584CBA586</Val><Hash>b1iY/5rXzpRuO63mEkI3+LEkXZQ=</Hash><Pid>89388-707-0572597-65850</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:29:2012 21:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GFUW35SIhWSAH4KcsDeWfrPrNxCGg==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            012611        APIC1825
FACP            012611        FACP1825
SRAT            AMD         FAM_F_10
HPET            012611        OEMHPET0
MCFG            012611        OEMMCFG 
OEMB            012611        OEMB1825
SSDT            A M I         POWERNOW



My System SpecsSystem Spec
.
29 Mar 2012   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

The following suggests a significant corruption of your Windows installation:

Quote:
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Please, run the following from an elevated cmd window:

sfc / scannow

Once completed, please run this tool again, and copy and paste the results back here (ignore any error message if they pop-up):

http://go.microsoft.com/fwlink/?linkid=52012

If you get the same error, then its possible that an activation update is not installed. Please check to see that this is installed on your system:

Update for Microsoft Windows (KB971033)

http://support.microsoft.com/kb/971033

Regards,
Golden
My System SpecsSystem Spec
29 Mar 2012   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by Irontank87 View Post

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
 
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110126000000.000000+000</Date></BIOS
 
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:29:2012 21:07
 
HWID Data-->
 
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            012611        APIC1825
FACP            012611        FACP1825
SRAT            AMD         FAM_F_10
HPET            012611        OEMHPET0
MCFG            012611        OEMMCFG 
OEMB            012611        OEMB1825
SSDT            A M I         POWERNOW
Your installation is non-genuine
The Product Key in use is an ASUS OEM_SLP Key one - but the motherboard is a retail one.
There are signs that RemoveWAT has been used to prevent Windows discovering the status.

Unless there is a COA sticker for Windows on the case of the machine, the ONLY thing you can do is purchase a new Full Retail license for whichever version of Windows you actually need.

Note that for most people, Ultimate is an unnecessary luxury, and Pro will provide everything you would need, unless you require Bitlocker, or multiple OS language packs. Home Premium is good enough for most people that do not require access to Domain-based networking, or XP Mode (It's what I use 90% of the time!)
My System SpecsSystem Spec
.

29 Mar 2012   #4
V43L1N

Windows 7 Ultimate 64-Bit SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post

Unless there is a COA sticker for Windows on the case of the machine, the ONLY thing you can do is purchase a new Full Retail license for whichever version of Windows you actually need.
Paying for a full retail version is not necessary, he can purchase an OEM System builder license and reinstall. For roughly 50% the cost of a full retail license of home premium.Newegg.com - Microsoft Windows 7 Home Premium SP1 64-bit - Operating Systems OEM System Builder licenses are only valid for a single machine, and cannot be transferred to a different system.

I would suggest a complete wipe and reinstall for peace of mind, depending on where the OS originated, it could have any number of different types of malware.
My System SpecsSystem Spec
29 Mar 2012   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Might I suggest that you read the System Builder License terms before suggesting that as a solution?
Localized Licenses

Note that the terms changed for Win 7, and now require that the installation is sold to a third party - thereby definitively (at least in theory) preventing 'enthusiasts' from purchasing OEM licenses for their own use. There are obvious ways around this restriction.

However, I would still recommend against purchasing an OEM license for such a purpose. An OEM license is NOT transerable to a new motherboard for anything other than warranty-replacement conditions. while a Retail License can be transferred at the drop of the provebial cap, with no significant questions asked. A Retail License also entitles the user to 90 days free support from MS for ANY software problem (IIRC, limited to two incidents) - otherwise costing significant sums, and also provides both 32-bit and 64-bit disks, while the OEM pack contains only one disk, *either* 32-bit *or* 64-bit.
My System SpecsSystem Spec
29 Mar 2012   #6
pricetech

Windows 7 Professional 64 bit
 
 

Have you considered contacting the person from whom you bought the computer ?? If he has any integrity about him, he'll make this right.
My System SpecsSystem Spec
29 Mar 2012   #7
Irontank87

Windows & Ultimate 64
 
 

Quote   Quote: Originally Posted by pricetech View Post
Have you considered contacting the person from whom you bought the computer ?? If he has any integrity about him, he'll make this right.
Yes i have and he is being a real piece of $h!t ! ! !

Thanks guys for all the help, the first thing im going to do is report this guy and see if windows will hook me up with a free os. Then im gunna give V43Lin advice a chance, if i have to buy a new OS at least i should be able to do it on the least cost possible.
My System SpecsSystem Spec
30 Mar 2012   #8
V43L1N

Windows 7 Ultimate 64-Bit SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Might I suggest that you read the System Builder License terms before suggesting that as a solution?
Localized Licenses

Note that the terms changed for Win 7, and now require that the installation is sold to a third party - thereby definitively (at least in theory) preventing 'enthusiasts' from purchasing OEM licenses for their own use. There are obvious ways around this restriction.
I understand that the license changed with Windows 7, I suggested an OEM license because he purchased the machine from a third party and it should have had a valid license to being with.
My System SpecsSystem Spec
30 Mar 2012   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by V43L1N View Post

I understand that the license changed with Windows 7, I suggested an OEM license because he purchased the machine from a third party and it should have had a valid license to being with.
In that case the proper License is an Upgrade, not OEM - unless the machine already has a Win7 license COA, in which case it's just a case of downloading the ISO and using that for a clean install otgether with the COA license.

However, this machine is based on a retail motherboard - and if this was a 'commercial' vendor, selling a 'new' machine, then the chances are that there never was a legal install of Windows on it. This is why I asked if there was a COA sticker. If there was, then the machine is at least licensed for some version of WIndows. If there isn't thena Full Retail license id the proper way to go - after chiselling a refund out of the vendor.


@Irontank - please tell us if you have a COA sticker on the machine. If so, for what version and edition of Windows is it valid?
My System SpecsSystem Spec
30 Mar 2012   #10
V43L1N

Windows 7 Ultimate 64-Bit SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Quote   Quote: Originally Posted by V43L1N View Post

I understand that the license changed with Windows 7, I suggested an OEM license because he purchased the machine from a third party and it should have had a valid license to being with.
In that case the proper License is an Upgrade, not OEM - unless the machine already has a Win7 license COA, in which case it's just a case of downloading the ISO and using that for a clean install together with the COA license.
What I meant: He got sold a machine with an OEM SLP key, which isn't a valid license. I was assuming he did not have a COA sticker. You are correct in that if he does have a valid license key for a previous OS, he could just purchase an upgrade.

When I wrote "It should have had a valid license to begin with" the builder should have purchased a license for the system, not that Irontank had a license for a previous OS.

I apologize if any of my posts seem confrontational, that is not my intent. Just trying to get the OP running with a valid license
My System SpecsSystem Spec
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