Windows wasn't genuine

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  1. Posts : 3
    Windows & Ultimate 64
       #1

    Windows wasn't genuine


    OK here the deal
    I bought this computer from this guy, and apprently the windows wasnt genuine. I dont have the dics to re-install windows but i do have a serial number. I ran this diagnostic and it says my stuff is genuine? i cant do much on my computer now for the exction of going on facebook, but i constantly get the "aw snap" page. Im pretty sure im out of options of what to do outside of buy a new windows . Here is the report form the diagnostic test.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
    Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
    Windows Product ID: 00426-OEM-8992662-00173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D436B015-3EA7-4CF1-BBCD-BB9EF469146C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\OWNER\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D436B015-3EA7-4CF1-BBCD-BB9EF469146C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2871921039-2037273443-1454171984</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110126000000.000000+000</Date></BIOS><HWID>35C23507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>E0CFA584CBA586</Val><Hash>b1iY/5rXzpRuO63mEkI3+LEkXZQ=</Hash><Pid>89388-707-0572597-65850</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:29:2012 21:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GFUW35SIhWSAH4KcsDeWfrPrNxCGg==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            012611        APIC1825
    FACP            012611        FACP1825
    SRAT            AMD         FAM_F_10
    HPET            012611        OEMHPET0
    MCFG            012611        OEMMCFG 
    OEMB            012611        OEMB1825
    SSDT            A M I         POWERNOW
    Last edited by Brink; 29 Mar 2012 at 01:30. Reason: Move to new thread of it's own, and code box
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi,

    The following suggests a significant corruption of your Windows installation:

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
    Please, run the following from an elevated cmd window:

    sfc / scannow

    Once completed, please run this tool again, and copy and paste the results back here (ignore any error message if they pop-up):

    http://go.microsoft.com/fwlink/?linkid=52012

    If you get the same error, then its possible that an activation update is not installed. Please check to see that this is installed on your system:

    Update for Microsoft Windows (KB971033)

    http://support.microsoft.com/kb/971033

    Regards,
    Golden
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Irontank87 said:

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
    Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
    Windows Product ID: 00426-OEM-8992662-00173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
    
    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110126000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:29:2012 21:07
     
    HWID Data-->
     
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            012611        APIC1825
    FACP            012611        FACP1825
    SRAT            AMD         FAM_F_10
    HPET            012611        OEMHPET0
    MCFG            012611        OEMMCFG 
    OEMB            012611        OEMB1825
    SSDT            A M I         POWERNOW
    Your installation is non-genuine
    The Product Key in use is an ASUS OEM_SLP Key one - but the motherboard is a retail one.
    There are signs that RemoveWAT has been used to prevent Windows discovering the status.

    Unless there is a COA sticker for Windows on the case of the machine, the ONLY thing you can do is purchase a new Full Retail license for whichever version of Windows you actually need.

    Note that for most people, Ultimate is an unnecessary luxury, and Pro will provide everything you would need, unless you require Bitlocker, or multiple OS language packs. Home Premium is good enough for most people that do not require access to Domain-based networking, or XP Mode (It's what I use 90% of the time!)
      My Computer


  4. Posts : 130
    Windows 7 Ultimate 64-Bit SP1
       #4

    NoelDP said:

    Unless there is a COA sticker for Windows on the case of the machine, the ONLY thing you can do is purchase a new Full Retail license for whichever version of Windows you actually need.
    Paying for a full retail version is not necessary, he can purchase an OEM System builder license and reinstall. For roughly 50% the cost of a full retail license of home premium.Newegg.com - Microsoft Windows 7 Home Premium SP1 64-bit - Operating Systems OEM System Builder licenses are only valid for a single machine, and cannot be transferred to a different system.

    I would suggest a complete wipe and reinstall for peace of mind, depending on where the OS originated, it could have any number of different types of malware.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Might I suggest that you read the System Builder License terms before suggesting that as a solution?
    Localized Licenses

    Note that the terms changed for Win 7, and now require that the installation is sold to a third party - thereby definitively (at least in theory) preventing 'enthusiasts' from purchasing OEM licenses for their own use. There are obvious ways around this restriction.

    However, I would still recommend against purchasing an OEM license for such a purpose. An OEM license is NOT transerable to a new motherboard for anything other than warranty-replacement conditions. while a Retail License can be transferred at the drop of the provebial cap, with no significant questions asked. A Retail License also entitles the user to 90 days free support from MS for ANY software problem (IIRC, limited to two incidents) - otherwise costing significant sums, and also provides both 32-bit and 64-bit disks, while the OEM pack contains only one disk, *either* 32-bit *or* 64-bit.
      My Computer


  6. Posts : 280
    Windows 7 Professional 64 bit
       #6

    Have you considered contacting the person from whom you bought the computer ?? If he has any integrity about him, he'll make this right.
      My Computer


  7. Posts : 3
    Windows & Ultimate 64
    Thread Starter
       #7

    pricetech said:
    Have you considered contacting the person from whom you bought the computer ?? If he has any integrity about him, he'll make this right.
    Yes i have and he is being a real piece of $h!t ! ! !

    Thanks guys for all the help, the first thing im going to do is report this guy and see if windows will hook me up with a free os. Then im gunna give V43Lin advice a chance, if i have to buy a new OS at least i should be able to do it on the least cost possible.
      My Computer


  8. Posts : 130
    Windows 7 Ultimate 64-Bit SP1
       #8

    NoelDP said:
    Might I suggest that you read the System Builder License terms before suggesting that as a solution?
    Localized Licenses

    Note that the terms changed for Win 7, and now require that the installation is sold to a third party - thereby definitively (at least in theory) preventing 'enthusiasts' from purchasing OEM licenses for their own use. There are obvious ways around this restriction.
    I understand that the license changed with Windows 7, I suggested an OEM license because he purchased the machine from a third party and it should have had a valid license to being with.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    V43L1N said:

    I understand that the license changed with Windows 7, I suggested an OEM license because he purchased the machine from a third party and it should have had a valid license to being with.
    In that case the proper License is an Upgrade, not OEM - unless the machine already has a Win7 license COA, in which case it's just a case of downloading the ISO and using that for a clean install otgether with the COA license.

    However, this machine is based on a retail motherboard - and if this was a 'commercial' vendor, selling a 'new' machine, then the chances are that there never was a legal install of Windows on it. This is why I asked if there was a COA sticker. If there was, then the machine is at least licensed for some version of WIndows. If there isn't thena Full Retail license id the proper way to go - after chiselling a refund out of the vendor.


    @Irontank - please tell us if you have a COA sticker on the machine. If so, for what version and edition of Windows is it valid?
      My Computer


  10. Posts : 130
    Windows 7 Ultimate 64-Bit SP1
       #10

    NoelDP said:
    V43L1N said:

    I understand that the license changed with Windows 7, I suggested an OEM license because he purchased the machine from a third party and it should have had a valid license to being with.
    In that case the proper License is an Upgrade, not OEM - unless the machine already has a Win7 license COA, in which case it's just a case of downloading the ISO and using that for a clean install together with the COA license.
    What I meant: He got sold a machine with an OEM SLP key, which isn't a valid license. I was assuming he did not have a COA sticker. You are correct in that if he does have a valid license key for a previous OS, he could just purchase an upgrade.

    When I wrote "It should have had a valid license to begin with" the builder should have purchased a license for the system, not that Irontank had a license for a previous OS.

    I apologize if any of my posts seem confrontational, that is not my intent. Just trying to get the OP running with a valid license :)
      My Computer


 
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