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Windows 7: Dell OEM productID without Dell dvd


02 Apr 2012   #1

Windows 7 professional
 
 
Dell OEM productID without Dell dvd

Hello,

I Reinstalled Windows 7 on my Dell laptop, using a normal (microsoft) dvd.
I installed in 64 bit, while the Dell dvd was only for 32 bit.

After 30 days, i got a message that my product was not activated and not genuine.
After some calls to microsoft and Dell, they said that i have to reinstall Windows 7 using the Dell dvd.

Is there some other solution to activate my Windows 7?

Already thanks.

My System SpecsSystem Spec
.

02 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home


The chances are that you simply need to use telephone activation, after entering the Key from the COA.
My System SpecsSystem Spec
02 Apr 2012   #3

Windows 7 professional
 
 

My report:
Quote:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {025F7500-0BC5-435F-A4D0-057636B4AA3A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{025F7500-0BC5-435F-A4D0-057636B4AA3A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2165838526-1485487354-1157499324</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20091105000000.000000+000</Date></BIOS><HWID>0E3B3E07018400F8</HWID><UserLCID>0813</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-2067-7601.0000-0932012
Installation ID: 010061990776416005282145279271296983082475660726307532
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Initial grace period
Time remaining: 42960 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 2/04/2012 15:54:01

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:3:2012 12:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAIAAwABAAIAAQACAAAABQABAAEA6GEmO1mVTjTWr3p/JKy6dxCHuJreiGZK1F9es+BspPhyir5BRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
MCFG DELL M09
____ DELL M09
ASF! DELL M09
TCPA
SLIC DELL M09
SSDT PmRef CpuPm

My windows version: Windows 7 Professional

When i try to activate, there is no phone option available...
The problem would be that i have used a normal Windows 7 cd for a DELL OEM license...

Thanks.
My System SpecsSystem Spec
.


02 Apr 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have to change teh Product Key to the one on your COA sticker before you can think of activating.
Click start
Right click computer
select properties
scroll to the bottom of the page and select change product key

You will then have to activate by phone:
How to activate Windows 7 manually (activate by phone)
1) Click Start, and in the Search box type: slui.exe 4
2) Next press the 'ENTER' key
3) Select your 'Country' from the list.
4) Choose the 'Phone Activation' option.
5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.
6) Explain your problem clearly to the support person.

My System SpecsSystem Spec
03 Apr 2012   #5

Windows 7 professional
 
 

Hello,

I changed the product key number.
Then i tried slui.exe 4, but i don't have to select my country, nor can i choose for phone activation.
I called the general Microsoft number of my country, and they advised me to call DELL, since it is a DELL product Key.
I called DELL, but there they answered me to format my laptop again with the DELL installation CD. I used him now for over a month, and it would take a lot of time to format and reinstall all programs.

Is here some other way?

Tx!
My System SpecsSystem Spec
03 Apr 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post an MGADiag report - you obviously have a problem.
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home
My System SpecsSystem Spec
03 Apr 2012   #7

Windows 7 professional
 
 

Hello,

What is wrong with my previous MGADiag post?

You find a new one:
Quote:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {025F7500-0BC5-435F-A4D0-057636B4AA3A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{025F7500-0BC5-435F-A4D0-057636B4AA3A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2165838526-1485487354-1157499324</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20091105000000.000000+000</Date></BIOS><HWID>0E3B3E07018400F8</HWID><UserLCID>0813</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-2067-7601.0000-0932012
Installation ID: 010061990776416005282145279271296983082475660726307532
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Initial grace period
Time remaining: 41820 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 3/04/2012 11:28:28

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:3:2012 12:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAMAAwABAAIAAQACAAAABQABAAEA6GEmO1mVTjTRANaven8krLp3EIe4mt6IZkrUX16z4Gyk+HKKvkFGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
MCFG DELL M09
____ DELL M09
ASF! DELL M09
TCPA
SLIC DELL M09
SSDT PmRef CpuPm
Already thanks.
My System SpecsSystem Spec
03 Apr 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Every time you do something to the system, it has the potential to change the output from the report - and only by seeing what has changed (or not) can we decide upon future actions. That is why I ask for a new report every time, after taking any action.

The Key you have entered now is AGAIN, the OEM_SLP Key - this will NEVER activate in the normal way. You MUST change the Key to the one on your COA sticker, as I said in my initial response.
My System SpecsSystem Spec
03 Apr 2012   #9

Windows 7 professional
 
 

Hello,

Thanks...
The problem is that there is no longer a sticker under the laptop.
I only have the old disk where i found my product key.

Is it possible that there is another Key at the sticker and the old disk?

tx.
My System SpecsSystem Spec
03 Apr 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are two places where it's possible the COA sticker may be.

1) on the outer case of the machine

2) inside the battery compartment of the machine.
If the Key.Sticker is in neitehr place, then you have a major problem, as it indicates one of two scenarios.....

a) the machine never had a legal Windows license
or
b) the license was removed either deliberately or accidentally.

The usual reason is that the machine never had a legal license for Windows,, but was purchased in bulk with a Linux install, and then re-imaged with a counterfeit install of Windows.

Your report indicates that the license is present for some version/edition of WIndows 7 - it also indicates that perhaps you have an incorrect setting for the Region/Time/Date settings - and such problems can cause teh message you are seeing.

You need to check first that your Region is set properly, and then that the time and date (INCLUDING the year!) are also set properly - such errors can cause your messages/
My System SpecsSystem Spec
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 Dell OEM productID without Dell dvd




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