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Windows 7: At what stage of hardware upgrade does licence become invalid?

09 Apr 2012   #11
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

I agree with Noel totally.

On the two occasions I've had to speak to Microsoft on activation issues, I've been open and above-board and on both occasions they've been courteous and obliging.

The bottom line is they don't want pirated software in the system and they will be accommodating wherever possible.


My System SpecsSystem Spec
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09 Apr 2012   #12
abandonhope

win7 home premium family pack
 
 

Thanks for all the help, we've sold the problem. Once I realised that he is using a Windows Family Pack Upgrade License and attempting a clean install on a new HDD. I delved into one of the old IDE HDDs and found a 'windows.old' file copied it onto the new computer then proceeded with the install.
Regarding whether it was an OEM or retail version of XP I'm not really sure. We had retail copies and OEM versions of both XP & XP Pro, will it be a problem?
My System SpecsSystem Spec
09 Apr 2012   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Post an MGADiag report, and we'll see
If the computer has a COA sticker - no problem.
If there is no COA sticker, then you must have a valid Full license available *for that machine* to form the basis for the Upgrade. That license cannot then be in use in any other machine.

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
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09 Apr 2012   #14
abandonhope

win7 home premium family pack
 
 

We do have the COA sticker. In fact every-time they change the case they keep the part with the COA intact. The other 'older' systems are collecting dust and hidden from my wife who thinks they should be chucked.
My System SpecsSystem Spec
09 Apr 2012   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

She's probably right
However, you may have a problem convincing MS that you have a right to use that COA.
It is ONLY valid when used with the machine with which it came - with the exception of motherboard replacements under warranty conditions. it CANNOT (ever) be moved to another machine.

There is an 'exception' as I pointed out above, where an upgrade is applied prior to a motherboard upgrade - but there is no allowance for moving the upgraded OS to a new computer. The new computer MUST have a valid license before the upgrade can be applied.
My System SpecsSystem Spec
09 Apr 2012   #16
abandonhope

win7 home premium family pack
 
 

Well I've got 2 retail xp pro & 1 retail xp. The upgrade Win7 was downloaded from Microsoft Shop so we should be OK, We think the windows.old file was from an xp pro anyway.
Many thanks
My System SpecsSystem Spec
09 Apr 2012   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sounds OK then.

Enjoy!
My System SpecsSystem Spec
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 At what stage of hardware upgrade does licence become invalid?




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