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Windows 7: windows won't update

08 Apr 2012   #1

windows7 64bit
 
 
windows won't update

its updates twelve times restarts logs as updated but doesn't stick and re updates so what's up?

My System SpecsSystem Spec
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09 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

It's possible your computer might have damaged or corrupt system files. Run a System File Checker scan from an elevated command prompt (option two, this tutorial.) If problems are found run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

Microsoft also has this KB article that tells how to reset Windows Update components.

How do I reset Windows Update components?

It's also possible that your machine might have been infected with a virus or trojan. It wouldn't hurt to run a full scan with your antimalware program of choice followed by a couple of on-demand scanners like Malwarebytes, Hitman Pro, Superantispyware, Comodo Cleaning Essentials, Trend Micro HouseCall, etc (all free.)
My System SpecsSystem Spec
09 Apr 2012   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Just in case Malware is involved...

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan


Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
My System SpecsSystem Spec
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09 Apr 2012   #4

Windows 7 Ultimate SP1 64-Bit
 
 

You could also download and run the System Updates Readiness Tool (SURT). I see you have the 64-bit version of Windows so I've given you the link for the 64-bit version of SURT.

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details
My System SpecsSystem Spec
09 Apr 2012   #5

windows7 64bit
 
 

thank you I doubt malware possible I run hella anti virus... scan a lot then again maybe... I check it out... I thinking more and more I going end up fresh installing ... or returning lab top. This isn't correct
My System SpecsSystem Spec
09 Apr 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by xxsicknessxx View Post
thank you I doubt malware possible I run hella anti virus... scan a lot then again maybe... I check it out... I thinking more and more I going end up fresh installing ... or returning lab top. This isn't correct

* Is the computer under Warranty?

* FYI...
Clean Install Windows 7
My System SpecsSystem Spec
10 Apr 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Did you try running the System File Checker scan? If yes, any problems noted?

Did you run any of the on-demand anti-malware scans? If yes, any problems?

If SFC and malware scans didn't show any problems you could see if you have a hidden recovery partition or factory restore disks that would return your machine to "like new" factory settings. If you have no hidden recovery partition or factory restore disks you could try doing a Repair Install first before doing a Clean Install or returning your computer.

Repair Install
My System SpecsSystem Spec
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 windows won't update




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