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Windows 7: April 11th Windows 7 Update has been installing for 9 hours...

12 Apr 2012   #1
Telos

Windows 7 64 bit
 
 
April 11th Windows 7 Update has been installing for 9 hours...

Hello, I am having a similar problem.
When I shut down my computer last night, it displayed the familiar "Do not turn off your computer, installing update X of 6" screen. As usual, I left it to instal and shut down by itself, and I went to bed.
When I got up this morning (about 8 hours later), I noticed that my computer had not shut down (though the screen was black). I wiggled the mouse, and it immediately woke up to display the same screen (now on 6 of 6). If I leave it alone, the screen will black out again in about half an hour. I do not seen a cancel option, and do not have a cursor anyway.

I have Windows 7 Home Premium (64 bit) on an HP laptop with a Athelon II P(something) 2(ish) ghz processor. Sorry, I don't remember what processor it has exactly and there is no sticker on the laptop itself. I cannot check the specs on the computer itself because I cannot do anything on it.

I have noticed that the two periods at the end of the "Installing 6 of 6.." message are still slowly moving across the screen and back, and there is a spinning wheel to the left of the message that might be my cursor, but it doesn't respond to my mouse or my touchpad.

Does anyone know what I should do?



My System SpecsSystem Spec
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12 Apr 2012   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

I would be inclined to force a shutdown then restart in Safe Mode and install updates manually.

To get into Safe Mode just tap the F8 key on startup.
My System SpecsSystem Spec
12 Apr 2012   #3
Telos

Windows 7 64 bit
 
 

I shut it down and then started it up again in safe mode. Part way through loading in safe mode, it restarted again. This caught me by surprise, and I didn't hit F8 in time. It started loading normally. Then it went to an "Initializing updates" screen, initialized, and loaded normally. Everything seems to be running fine.

Thanks for your help!
My System SpecsSystem Spec
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12 Apr 2012   #4
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

You're very welcome.

Pleased to hear everything's OK and thanks for letting us know.
My System SpecsSystem Spec
Reply

 April 11th Windows 7 Update has been installing for 9 hours...




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