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Windows 7: Win 7 Upgrade Key Not Valid With Home Premium

14 Apr 2012   #1
GStark

Windows Home Premium 64bit
 
 
Win 7 Upgrade Key Not Valid With Home Premium

I bought two licenses for Windows 7 Professional Upgrade when the Pre-Release special offer was in place. One I used on my laptop and the other has never been opened.

My laptop died and I bought a new one with Windows 7 Home Premium installed.

I want to use my upgrade disk but MS Canada Support told me that the upgrade key on my disk is NOT able to upgrade from Home Premium - only Vista.

She told me I had to buy ANOTHER upgrade to be able to use it with Home Premium.

This is even though the disk and the box say they include Anytime Upgrade

It is the key that is wrong.

MS Chat support says the key is valid for a clean install or an upgrade from Vista - not from Home Premium.

They want me to buy a third license for $89 to upgrade my new laptop.

How can this be?

Both the DVD and the case say the disk includes Anytime Upgrade and I fully expected - planned - on upgrading new computers as I got them.

Anybody know the best way to get MS to fix this?

As it is, I feel ripped off - and out my $250 (plus tax)

Sheesh!


My System SpecsSystem Spec
14 Apr 2012   #2
Ageeb

Windows 7 Ultimate x64
 
 

Welcome to Seven Forums!

A clean install isn't viable for you?
Quote:
MS Chat support says the key is valid for a clean install or...
How to Do a Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
14 Apr 2012   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by GStark View Post
I want to use my upgrade disk but MS Canada Support told me that the upgrade key on my disk is NOT able to upgrade from Home Premium - only Vista.

She told me I had to buy ANOTHER upgrade to be able to use it with Home Premium.

This is even though the disk and the box say they include Anytime Upgrade
That is total rubbish!
Any full Upgrade copy (with two DVD's in a pretty box) can upgrade any lower edition of Windows 7.
Since this is an upgrade from Home to Pro, a conventional Upgrade is not supported, and it has to be by means of a Custom install - which puts the old OS into a windows.old folder.

You may be able simply to use the Anytime Upgrade procedure to upgrade! (Some people have found this to work, and some haven't)
My System SpecsSystem Spec
14 Apr 2012   #4
GStark

Windows Home Premium 64bit
 
 
A clean install isn't viable for you?

Well not really, it's a new laptop and has all the HP stuff on it.

I assume that some of it is important for continued HP support.

It sure seems as though I *ought* to be able to upgrade...

Quote   Quote: Originally Posted by Ageeb View Post
Welcome to Seven Forums!

A clean install isn't viable for you?
Quote:
MS Chat support says the key is valid for a clean install or...
How to Do a Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
14 Apr 2012   #5
ToxicXGL

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Google a anytime upgrade key I went from win home to ultimate
My System SpecsSystem Spec
Reply

 Win 7 Upgrade Key Not Valid With Home Premium




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