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Windows 7: New set of 9 Microsoft Updates Crash Windows 7 64 Bit Desktop


16 Apr 2012   #1

Windows 7 Ultimate
 
 
New set of 9 Microsoft Updates Crash Windows 7 64 Bit Desktop

Hi All.

My computer had all of the MS updates avaliable last week and then today alerted me to a new set of 9 to install. If I click OK and install them my computer will not boot and the recovery console will not fix it.
The only way I am able to get my computer to work again is to restore it prior to updating these files.
I have took a screenshot of the update alert and wondered if anyone can suggest which of these might be causing the problem or if their are any known problems with them or in fact weather I need them at all.

Thanks in advance.

updates




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New set of 9 Microsoft Updates Crash Windows 7 64 Bit Desktop-snap073.jpg  
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16 Apr 2012   #2

Windows 7 Ultimate SP1 64-Bit
 
 

Your best bet is to deselect them all first.

When you've done that highlight them one at a time and check the description on the right-hand side of the screen.

If you feel you don't want any of them just right-click the appropriate one then choose Hide. You won't get offered it again.

If there are any you feel you do need install them one at a time rather than all at once. Doing this should highlight which one is causing you problems.

If you can pin it down it's best to let Microsoft know as well so that they can do something about it too.

You might also want to download and run the System Updates Readiness Tool (SURT): http://www.microsoft.com/download/en...s.aspx?id=3132

You haven't said whether you're using 32-bit Windows or 64-bit, so you'll need to download either the 32-bit version of SURT or the 64-bit version depending which is applicable to your system.
My System SpecsSystem Spec
16 Apr 2012   #3

Windows 7 Ultimate
 
 

Well I could select them one at a time if I wanted to spend hours trying to find out which one it is but frankly I don't which is why I asked if anyone has had an issue with any before.

I have already hidden them untill I find an answer.

I'm not going to ask Microsoft; the company that keeps trying to update my Nvidia video card with their naff modified version of the latest Nvidia one just so their operating system is less likely to be put under as much stress and BSOD. No matter that my games run like crap though!

I say in the title that I'm running Windows 7 64 bit.

Thanks for your input though.
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17 Apr 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Yes, we have experienced these before, but with different updates. It usually occurs because the user's system is not configured properly, and the only way to determine which update causes it is to install one by one. If you would rather hide them, that is your choice. However, hiding the update causing you problems is just going to prolong the problem with high likelihood of it occurring again in the future with a different set of updates. I would recommend heeding seavixen32's excellent advice.

As I said, it is your choice; the above is just my strong recommendation.
My System SpecsSystem Spec
18 Apr 2012   #5

Windows 7 Ultimate SP1 64-Bit
 
 

It seems a bit pointless to ask for advice, and then not heed it.

I can understand your frustration, but if you don't want to spend any more time researching the problem, don't want Microsoft to help you and are content to keep the updates hidden I fail to see what else we can do to help you.

As for not seeing the information in the thread title I hold my hand up there, but at my age, the sight ain't what it used to be, so I'll apologise on that one.

Have a nice day.
My System SpecsSystem Spec
18 Apr 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

Sparky,

Now I'm not going to make you happy, but here is how we get at the root of this problem.

First, have you installed all Critical updates.

Always install ALL critical updates first.

After, and only after, all critical updates are installed, then start on that list of important updates.


Uncheck ALL of them EXCEPT for the very bottom one.

Install that one.

Repeat this procedure going up the list, one update at a time.

Never Hide a critical update. Never Hide an important update. That word important is an understatement.

If you find that an update appears to be hung, do not panic.

Use the CTRL+SHIFT+ESC key combo | Application tab | Windows Update will show as running--meaning all is ok.

Some .NET updates, some Windows Defender updates, some Malicious software updates can take an eternity.
My System SpecsSystem Spec
18 Apr 2012   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Great advice as usual Karl.

How's the best way to deal with optional updates, some of which such as graphics updates can make things worse rather than better?
My System SpecsSystem Spec
18 Apr 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Great advice as usual Karl.

How's the best way to deal with optional updates, some of which such as graphics updates can make things worse rather than better?
I usually avoid any optional driver "updates" through Windows updates(note the quotes: I have a graphics card that Microsoft thinks the driver from a year ago is better than the most recent). I only install optional updates if it has the words "improves security" or "improves stability" or something of that nature. I do not know why security or stability updates are optional sometimes, but it seems to happen at least once every couple months.

To answer your question, the best method for installing optional updates is to do some research and find out what the update is supposed to fix. I throw the update title in Google and find any Microsoft support sites related to it. Sometimes the update titles and descriptions even show up on these forums.
My System SpecsSystem Spec
18 Apr 2012   #9

Windows 7 Ultimate SP1 64-Bit
 
 

What you say makes sense, particularly with reference to graphics drivers. I recently updated my NVIDIA driver to version 296.10, and yet Microsoft was offering an earlier version than my original one.

As ever, Google is nearly the best place to go sometimes. I say nearly because we all know the best place, don't we?
My System SpecsSystem Spec
10 May 2012   #10

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Sparky,

Now I'm not going to make you happy, but here is how we get at the root of this problem.

First, have you installed all Critical updates.

Always install ALL critical updates first.

After, and only after, all critical updates are installed, then start on that list of important updates.


Uncheck ALL of them EXCEPT for the very bottom one.

Install that one.

Repeat this procedure going up the list, one update at a time.

Never Hide a critical update. Never Hide an important update. That word important is an understatement.

If you find that an update appears to be hung, do not panic.

Use the CTRL+SHIFT+ESC key combo | Application tab | Windows Update will show as running--meaning all is ok.

Some .NET updates, some Windows Defender updates, some Malicious software updates can take an eternity.
So, basically, we can't update Win 7 64 in the manner normally presented by Windows Update (letting Windows Update run and just hitting the install button to install Critical and Important Updates), but must override the automatic selection and choose to install Updates one at a time? That's fine, but Microsoft should (a) design the Windows Updates application to work that way, and (b) if Microsoft can't manage to do that, at least warn users to ignore the default and install updates one at a time. I've just wasted over 6 hours trying to get to the bottom of "failed" updates.

Additionally, applications keep closing with pop-ups to the effect that "Microsoft needs more information to try to solve X problems", followed by assorted variations on "Microsoft can not solve X because of Y".


I've used XP Pro, which was stable and allowed me to customize much of it to fit the way in which I use my computers, since it first came out. XP Pro was a stable and fairly easily customizable OS. Win 7 pro seems to be unduly rigid and not at all flexible to meet individual users needs/preferences. This does not make sense to me. It feels like 20 steps backwards to ME land (which appeared to have grown out of the incompetent 95 & 98 chain of OS’, rather than out of the NT chain).

Sorry to go on, but I'm very disappointed with Win 7. After Win 7 turned out to be such a mess, I bought XP Pro 64 bit to install on my new x64 build in lieu of Win 7, but am reticent to install it because I understand support for XP Pro is being phased out in less than 2 years.

Is there realistic hope that Win 7 will be brought up to the stability, functionality and customizability levels of XP Pro? Or, should I just install the 64 bit XP Pro for now and hope whatever Microsoft comes out with next (after Win 8, which I understand is an even greater disaster than Win 7) will actually be a workable OS? Or, should I just give up on Microsoft and learn all about Linux and/or Ubuntu?
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 New set of 9 Microsoft Updates Crash Windows 7 64 Bit Desktop




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