Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't do upgrade to fix updates not installing

17 Apr 2012   #1

Windows 7 Home 64
 
 
Can't do upgrade to fix updates not installing

I've a customer who simply cannot install all updates. In in the end, he decided to try the upgrade route in an attempt to fix the updates not installing. He got hold of an ISO (without SP1) and started the process. At about 70% completion (I believe the OS components have successfully been installed) it stops. The error message states something about lack of disk space to install the applications (????). There's plenty of disk space of course.

Previous to the upgrade try, we've run various MS FixIt tools, SFC, disk check, disabling A/V, checking for malware, etc. Commonly, upon unsuccessful updates, the error codes are either 8007371b or 80073712.


My System SpecsSystem Spec
.

17 Apr 2012   #2

win7 home premium-64bit-SP1-IE10
 
 

My System SpecsSystem Spec
17 Apr 2012   #3

Windows 7 Home 64
 
 

I ran that tool and it reported that no errors were found. Thanks, though, for your suggestion.
My System SpecsSystem Spec
.


17 Apr 2012   #4

 
 

Not 100% sure what you're talking about.

Sounds like windows updates. You can try the windows update offline tool.

You can download here http://download.wsusoffline.net/wsusoffline731.zip

If this is your first time using it, you will need to update the program first, then install them.

Hope this helps
My System SpecsSystem Spec
17 Apr 2012   #5

Windows 7 Home 64
 
 

Sorry for the confusion. I downloaded and ran the "System Update Readiness Tool (KB947821)". That util reported no errors found.

Just to clarify my original post. My customer wants to install SP1 but can't because there are about 12 updates that won't update. Due to this problem, he's stuck. After trying numerous suggestions, he decided to do the upgrade thingie in hopes that that would fix his problem with the "stuck," stubborn updates. But even the upgrade route doesn't work.

In essence, he's got two problems: The upgrade won't install, and he's got other updates that won't install, stopping him from having SP1 installed.

BTW: TGSoldier, what does the offline update utility do? What's it supposed to fix that differs from the other tools? Thx.
My System SpecsSystem Spec
17 Apr 2012   #6

 
 

Quote   Quote: Originally Posted by HighSierraTom View Post

BTW: TGSoldier, what does the offline update utility do? What's it supposed to fix that differs from the other tools? Thx.
What this does is downloads the updates to your computer in a folder, and you can then install the updates manually or automatically from there.

Come to think of it, this may not be good idea right now if you have a slow internet connection, as initially, it will take long to download ALL the updates for windows 7.

Hmm.


What error are you getting when trying to install those 12 updates?
My System SpecsSystem Spec
17 Apr 2012   #7

 
 

You can also take a look at the following resolutions from Microsoft.

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
My System SpecsSystem Spec
17 Apr 2012   #8

Windows 7 Home 64
 
 

Wow! That linked info ("Unable to install updates ...") is very extensive ... and recent, too. I'll pass that onto the customer.

We've tried installing the updates by onesies, twosies, threesies, and all of them at once. Generally, the updates are downloaded and they start to install. BUT, the error message appears indicating an unsuccessful installation. The error codes are generally 8007371b or 80073712.

Thanks again for the link.
My System SpecsSystem Spec
17 Apr 2012   #9

 
 

You're welcome.

Hope it helps. Let us know how it turns out
My System SpecsSystem Spec
18 Apr 2012   #10

win7 home premium-64bit-SP1-IE10
 
 

My System SpecsSystem Spec
Reply

 Can't do upgrade to fix updates not installing




Thread Tools



Similar help and support threads for2: Can't do upgrade to fix updates not installing
Thread Forum
Solved Cannot Complete Installing Updates, or Check for New Updates Windows Updates & Activation
Solved Windows Updates Not Installing : Error Unknown (Sits on Installing) Windows Updates & Activation
Cannot Complete Installing Updates, or Check for New Updates HELP Windows Updates & Activation
Windows 7 Updates keeps installing same 8 updates over and over Windows Updates & Activation
Solved Installing updates 1--6 Windows Updates & Activation
Installing Updates and Installing features part of windows setup menu Installation & Setup
updates not installing Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:18 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33