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Windows 7: Can't do upgrade to fix updates not installing

18 Apr 2012   #11
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

If your customer want the win7 sp1, then go to:

Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details
Please read the whole article.
Good luck


My System SpecsSystem Spec
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18 Apr 2012   #12
HighSierraTom

Windows 7 Home 64
 
 

He's tried installing SP1 but can't. I think that some of the updates which failed to install are the same updates that would allow him to install SP1.

SIDE NOTE: The customer is thoroughly convinced that a previous update that was successfully installed is actually the culprit. He feels that it corrupted a DLL or other system file and that is what is blocking his attempts to install some of the later updates. (I ran SFC /scannow but it found no problems.) With this in mind, he uninstalled updates one by one. When he tried uninstalling an update from August 2011, his computer froze and he found it necessary to restore his system from a backup. Unfortunately, he didn't keep any notes so he doesn't know which update he was uninstalling froze his system.

He's tried (via Microsoft's suggestion and other researched info) many of the aforementioned suggestions but to no avail.
My System SpecsSystem Spec
18 Apr 2012   #13
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

The last resort for this situation maybe your customer have to contact MS Support before doing a clean installation?
My System SpecsSystem Spec
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18 Apr 2012   #14
HighSierraTom

Windows 7 Home 64
 
 

The customer has already been in contact with MS Support. They worked with him for 3 days then sort of dropped it with no resolution.
My System SpecsSystem Spec
18 Apr 2012   #15
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

My System SpecsSystem Spec
18 Apr 2012   #16
HighSierraTom

Windows 7 Home 64
 
 

Thanks, Hanna 1, for your input. The suggestions outlined in the "Troubleshoot problems installing SP1 ..." were already run ... successfully (System Update Readiness Tool, Troubleshooter, and turning off security programs.).

I started another thread for what he tried next as a last resort: He tried an upgrade (non-SP1) and got to about 70% completion. He then rec'd an error message about not enough disk space for the installation of applications. He thought that the OS portion was installed, but the installer balked at the disk space (which there was plenty of).
My System SpecsSystem Spec
18 Apr 2012   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

clean install time.
My System SpecsSystem Spec
19 Apr 2012   #18
HighSierraTom

Windows 7 Home 64
 
 

Yeah, I think so, too. Unfortunately, my client doesn't want to re-install his apps which are numerous. This problem may go unfixed.

Question: Might this problem prevent him from upgrading to Windows 8?
My System SpecsSystem Spec
19 Apr 2012   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by HighSierraTom View Post
Yeah, I think so, too. Unfortunately, my client doesn't want to re-install his apps which are numerous. This problem may go unfixed.

Question: Might this problem prevent him from upgrading to Windows 8?
Do not know nor do I know if his apps will be win 8 compatible nor do I know which version of Win 8 he is thinking of using.

Simply too many variables.

His options are:
1. (preferrable) a clean install
2. live with the problem.
My System SpecsSystem Spec
Reply

 Can't do upgrade to fix updates not installing




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