Windows 7: Can't do upgrade to fix updates not installing

I've a customer who simply cannot install all updates. In in the end, he decided to try the upgrade route in an attempt to fix the updates not installing. He got hold of an ISO (without SP1) and started the process. At about 70% completion (I believe the OS components have successfully been installed) it stops. The error message states something about lack of disk space to install the applications (????). There's plenty of disk space of course.



Previous to the upgrade try, we've run various MS FixIt tools, SFC, disk check, disabling A/V, checking for malware, etc. Commonly, upon unsuccessful updates, the error codes are either 8007371b or 80073712.

Try to see if this tool can solve your problem

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Good luck

I ran that tool and it reported that no errors were found. Thanks, though, for your suggestion.

Not 100% sure what you're talking about.

Sounds like windows updates. You can try the windows update offline tool.

You can download here http://download.wsusoffline.net/wsusoffline731.zip

If this is your first time using it, you will need to update the program first, then install them.

Hope this helps

Sorry for the confusion. I downloaded and ran the "System Update Readiness Tool (KB947821)". That util reported no errors found.

Just to clarify my original post. My customer wants to install SP1 but can't because there are about 12 updates that won't update. Due to this problem, he's stuck. After trying numerous suggestions, he decided to do the upgrade thingie in hopes that that would fix his problem with the "stuck," stubborn updates. But even the upgrade route doesn't work.

In essence, he's got two problems: The upgrade won't install, and he's got other updates that won't install, stopping him from having SP1 installed.

BTW: TGSoldier, what does the offline update utility do? What's it supposed to fix that differs from the other tools? Thx.

What this does is downloads the updates to your computer in a folder, and you can then install the updates manually or automatically from there.

Come to think of it, this may not be good idea right now if you have a slow internet connection, as initially, it will take long to download ALL the updates for windows 7.

Hmm.


What error are you getting when trying to install those 12 updates?

You can also take a look at the following resolutions from Microsoft.

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

Wow! That linked info ("Unable to install updates ...") is very extensive ... and recent, too. I'll pass that onto the customer.

We've tried installing the updates by onesies, twosies, threesies, and all of them at once. Generally, the updates are downloaded and they start to install. BUT, the error message appears indicating an unsuccessful installation. The error codes are generally 8007371b or 80073712.

Thanks again for the link.

You're welcome.

Hope it helps. Let us know how it turns out

Hello again
try to read the following:

You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista

Please Post back for further help if needed

Good luck