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Windows 7: cannot install update kb949041

20 Apr 2012   #1
subana

windows 7 (64 bit)
 
 
cannot install update kb949041

for at least the past 2 weeks, every time I turn off my computer it says it's installing an update. Then several days ago, I discovered it's the same update each time! It's Security Update for Microsoft Office PowerPoint Viewer 2003 (KB949041) When I click on more information, it says this update is for:

Supported operating systems: Windows 2000 Service Pack 4, Windows Server 2003 Service Pack 1, Windows Vista, Windows XP Service Pack 2

But my computer has Windows 7, not any of these other systems! Plus, I have PowerPoint 2010, not 2003!

I've already run the fixit tool many, many times! It seems to temporarily fix it but not permanently. Yesterday I hid this update but today it's back again!!

How can I permanently delete this update since it doesn't apply to my system?

I have a Dell One19 all in one computer. Here are the specs if you need them:

Processor

Type Intel® Celeron®
Intel Celeron Dual-Core
Intel Pentium® Dual-Core
Intel Core™2 Duo
Intel Core2 Quad Back to Top
Drives and Devices

Drives one 3.5-inch internal
hard-drive, one tray-load optical drive Wireless (optional) LAN 802.11 b/g Available devices serial ATA hard drive, DVD-ROM (optional), DVD+/- RW (optional), microphone array, and 8-in-1 Media Card Reader
Back to Top
Memory

Connectors two internally-accessible DIMM sockets Capacities 1 GB and 2 GB Memory type dual channel 800 MHz DDR2 Memory configurations possible 1 GB, 2 GB, 3 GB, and 4 GB Back to Top
Computer Information

System chipset Intel G41+ICH7 Data bus width 64 bits Processor address
bus width
32 bits BIOS chip (NVRAM) W25X80AVSSIG
(8 Mb) Memory speed 800 MHz System bus frequency 800/1066/1333 MHz Back to Top
External Connectors

Network adapter RJ45 connector USB 2.0 three side-panel and three back-panel connectors Audio two side-panel connectors for microphone/line-in and headphone/line-out; one back-panel connector for line-out IEEE 1394a one side-panel 4-pin serial connector Back to Top
Video

Video type Intel X4500 LCD interface Low-Voltage Differential Signaling (LVDS)
Back to Top
Audio

Audio type Integrated speakers Power 2 W x 2
Back to Top
Display

Type (active-matrix TFT) 18.5 inches, 16:9, WXGA Maximum resolution 1366 x 768 Luminance 300 cd/m2 Response time (typical) 5 ms Contrast ratio Min. 600; Typ. 1000 Viewing angles 8° to 35°
Back to Top

Camera

Pixel 1.3 megapixel Video resolution 1280 x 1024 at 8 fps
160 x 120 ~ 640 x 480 at 30 fps Diagonal viewing angle 66°
Back to Top
Power

Wattage 130 W Voltage 100-240 VAC Backup battery 3-V CR2032 lithium coin cell
Back to Top
Physical

Type Inspiron One 19 Inspiron One 19T Height 386.39 mm (15.21 inches) 385.90 mm (15.20 inches) Width 477.39 mm (18.79 inches) 476.90 mm (18.80 inches) Depth 103.98 mm (4.09 inches) 107.30 mm (4.20 inches) Weight (approximate) 7.3 kg (16.1 lb) 8.3 kg (18.3 lb)
Back to Top
Computer Environment

Temperature range:
Operating 10°C to 35°C
(50°F to 95°F) Storage -40°C to 65°C
(-40°F to 149°F) Relative humidity 10% to 90%
(non-condensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.26 GRMS random for
2 min in all operational orientations Storage 2.2 GRMS random for
15 mins Maximum shock (measured with hard drive in
head-parked position and a 2-ms half-sine pulse):
Operating Half-Sine Pulse: 40G for 2ms with a change in velocity of 20 in/s
(51 cm/s) Storage Half-Sine Pulse: 40G for 22 ms with a change in velocity of 240 in/s
(609 cm/s) Altitude (maximum): Operating -15.2 to 3048 m
(-50 to 10,000 ft) Storage -15.2 to 10,668 m
(-50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985


Thanks


My System SpecsSystem Spec
.
20 Apr 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try uninstalling the PowerPoint Viewer from the Programs & Features listing
My System SpecsSystem Spec
20 Apr 2012   #3
subana

windows 7 (64 bit)
 
 

wow! You're good! I uninstalled it, shut down & now when I logon, don't have any more updates!! It was weird though, in my programs list it showed PowerPoint 2010 but when I uninstalled it, it said PowerPoint 2003!! I had no idea it was listed like that......I never used it that much anyway.

Thanks!
My System SpecsSystem Spec
.

20 Apr 2012   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did you uninstall PowerPoint or the PowerPoint Viewer? They are two toally different things.
Which version of Office do you have installed (and licensed?)
My System SpecsSystem Spec
20 Apr 2012   #5
subana

windows 7 (64 bit)
 
 

I don't remember if it was the viewer. I have Office 2010 licensed...
My System SpecsSystem Spec
20 Apr 2012   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All editions of Office 2010 come with PowerPoint included.
Can you still open Powerpoint?
If not, then you uninstalled the wrong thing.
My System SpecsSystem Spec
20 Apr 2012   #7
subana

windows 7 (64 bit)
 
 

yes, I can still open powerpoint & I can still view powerpoint presentations! I didn't realize office included powerpoint. I use Office sometimes but I usually use OneNote & sometimes Excel.

Thanks for your help!
My System SpecsSystem Spec
21 Apr 2012   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck.
My System SpecsSystem Spec
Reply

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