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Windows 7: Windows Update messed up my computer?

22 Apr 2012   #1
ericcollegeodu

Windows 7
 
 
Windows Update messed up my computer?

I was working on two huge research reports late into the night, then in the bottom right hand of the screen it tells me that windows updates needs to be installed and it will restart in ten mins. So i got to a perfect stopping point, laid down and let the computer update. When i woke up seven hours later, the computer is still trying to congigure the updates, i turn it off, and nothing has worked right since.
Everytime i log on i get one of four things. 1. It wont go past the welcome screen. 2. it will get past the welcome screen and then have a black screen for which i can do nothing about. 3. It will get past everything but then have an all black screen with the words in the bottom right saying "This copy of windows is not genuine build 7601 or 4. it will be like normal but i cant click on anything, it will highlight things but when you click on it nothing starts.
I have a gateway computer bought straight from best buy, nothing has been done to it, it has worked perfectly since last christmas of 2010.


My System SpecsSystem Spec
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22 Apr 2012   #2
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Was this on purpose or accident: http://www.sevenforums.com/general-d...-computer.html <--[Thread removed by Admin]

Try a system restore - created by Brink

PS double posts is against the rules, if you hadn't known
My System SpecsSystem Spec
22 Apr 2012   #3
ericcollegeodu

Windows 7
 
 

will that affect my files? and sorry about the double post i swear i clicked it once and it said i duplicated it...idk but ill try that
My System SpecsSystem Spec
.


22 Apr 2012   #4
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Have a look at this Microsoft article: Windows 7 displays "Windows is not Genuine" with an error code of 0x80070005

And this one: http://windows.microsoft.com/en-US/w...lp/genuine/faq

If you do try a system restore, click the Scan for affected programs button first for an indication of any programs you may have to re-install as a result of the restore.

You'll see this button when you open the system restore dialog window.
My System SpecsSystem Spec
22 Apr 2012   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Boot to Safe Mode, and run a System Restore back before the installations - if you still get a non-genuine notification,

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
My System SpecsSystem Spec
22 Apr 2012   #6
ericcollegeodu

Windows 7
 
 

I never created a restore point how should i proceed from there
My System SpecsSystem Spec
22 Apr 2012   #7
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Just use the links in Noel's post, he is our resident expert on activation issues.
My System SpecsSystem Spec
22 Apr 2012   #8
ericcollegeodu

Windows 7
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Boot to Safe Mode, and run a System Restore back before the installations - if you still get a non-genuine notification,

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B18C54E8-54B9-446A-82A2-0DD61AFB4E28}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Eric\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B18C54E8-54B9-446A-82A2-0DD61AFB4E28}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2046504874-1417695546-962716149</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV55C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100824000000.000000+000</Date></BIOS><HWID>B73B3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2012 00:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KAAAAAEAAQABAAEAAAAAAAAAAQABAAEAeqhedxwpoMSsjTIspq9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  BOOT            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  ASF!            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT
  ASPT            ACRSYS        ACRPRDCT
  SSDT            PmRef        CpuPm
  SSDT            PmRef        CpuPm
  SSDT            PmRef        CpuPm

Its windows 7 home premium
My System SpecsSystem Spec
23 Apr 2012   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You ran that report from Safe Mode - there's not a lot I can read from such a report, as some of the services it relies on won't run there.
However, there is nothing in the report to indicate any serious problem with WGA - so we need to sort out the rest of your problems.

System Restore should have made backups at least once a week from the first time the system was booted - are you saying that there are no Restore points available at all? Please check - making sure that you have enabled the 'show points older than 5 days' option.
My System SpecsSystem Spec
23 Apr 2012   #10
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

eric,
RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
1) WIN | type SYSTEM RESTORE | ENTER | NEXT
|Choose a different restore point radio button
| NEXT


2) Show more restore pointscheckbox (lower left)


3) Highlight the desired restore point


4) Scan for affected programs(lower right)make a note of affected programs
5) CLOSE | NEXT | FINISH


WIN = key with the wavy Microsoft flag on top.
My System SpecsSystem Spec
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 Windows Update messed up my computer?




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