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Windows 7: Windows 7 all of a sudden saying it's not genuine.


03 May 2012   #1

Windows 7 64 Home Premium
 
 
Windows 7 all of a sudden saying it's not genuine.

Hey all.

Well, the above pretty much sums up my problem. Booted into Windows like any normal day and I was greeted with the following message on a black screen "This copy of Windows 7 is not genuine".

I had an option to either go online and resolve it or an ask me later tab. I obviously clicked the former and it took me to Microsoft's validation page where it said "Validating Windows this should only take a few minutes".

The result? A page where it advises which version of Windows is best for me and buy options. What?!

I know my copy is genuine and it hasn't done this before so this is new for me. I have run a virus scan and malware scan so I don't think it's virus/malware at play. Not edited the registry in any way and have done a few restarts to see if was just a glitch or the system playing silly buggers. Nope, still says it on every reboot.

I now have this in the bottom right hand corner of my desktop: "Windows 7 build 7601 this copy of Windows is not genuine".

I'm pretty stumped. Can I not just go to somewhere and put in the product key that is attached to my tower and re validate it?

I have included the MGDiag tool report. Hope you can help me out. Cheers.

Note: Windows 7 Home Premium Edition

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DDGGW-J4HCT-WY4RR
Windows Product Key Hash: LBBNdBjOgDVnX3HmlFT1t0faJuc=
Windows Product ID: 00359-034-2953646-85418
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {81A35413-A8DD-4A58-B8D8-893D25A26345}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81A35413-A8DD-4A58-B8D8-893D25A26345}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WY4RR</PKey><PID>00359-034-2953646-85418</PID><PIDType>5</PIDType><SID>S-1-5-21-404062662-915392528-52827270</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>9657AA</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080813000000.000000+000</Date></BIOS><HWID>23690000010000FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2012 23:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC IntelR AWRDACPI
FACP IntelR AWRDACPI
HPET IntelR AWRDACPI
MCFG IntelR AWRDACPI


My System SpecsSystem Spec
.

03 May 2012   #2

XP / Win7 x64 Pro
 
 

When and where did you purchase your Win 7 DVD and license from?
My System SpecsSystem Spec
03 May 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Use the pone activation option. If you have a valid key they will get you sorted.
My System SpecsSystem Spec
.


03 May 2012   #4

Windows 7 64 Home Premium
 
 

FliGi7. It was purchased via Amazon.co.uk on 27/02/12. Now, it was left for a while before install but since using it for 6 months I've had it trouble free. It's only done this to me this week. That's why I'm so confused.

It's the Home Premium Upgrade Edition but I did a fresh install on a seperate hard drive.

Maguscreed. What's pone? Is this the solution? Could you care to explain further please?
My System SpecsSystem Spec
03 May 2012   #5

XP / Win7 x64 Pro
 
 

He means phone option, e.g. calling in to Microsoft to have them activate it for you. That is what I would try at this point if you know it's a valid key and you've properly entered it upon install.
My System SpecsSystem Spec
03 May 2012   #6

Windows 7 64 Home Premium
 
 

I feel so stupid now. *facepalm*

Is there anywhere I can obtain the number? I imagine it's an 0800 jobbie.
My System SpecsSystem Spec
03 May 2012   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Click Start and type SLUI.exe 4 in the Search field then click SLUI.exe under Programs to access the Activation Wizard.

Select your region (UK) and dial 0800 018 8354.
My System SpecsSystem Spec
03 May 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The problem here is possibly a corrupted Licensing Store - until it's fixed not activation can be successful..
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


You may have to use telephone activation.


Reboot and Post back with a new MGADiag report
My System SpecsSystem Spec
03 May 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

yeah I meant phone, I need new batteries for my keyboard it misses letters sometimes without me noticing.
looks like seavixen got you straight though.
My System SpecsSystem Spec
06 May 2012   #10

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Click Start and type SLUI.exe 4 in the Search field then click SLUI.exe under Programs to access the Activation Wizard.

Select your region (UK) and dial 0800 018 8354.
Make sure when asked "Is this for home use or business" say home. I've installed mine 7x64bit 5 times so far, never a problem.
My System SpecsSystem Spec
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 Windows 7 all of a sudden saying it's not genuine.




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