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Windows 7: Windows 7 Service Pack 1 (SP1) consistently fails to install -80246007

12 May 2012   #11
redtopper20169

Windows 7 Home Premium 64 bit
 
 

Tried everything suggested to no avail. Can anyone help? No support available as OEM support only and I dont have the disks as Windows 7 installed by supplier. In any case the files I need are part of a patch by Microsoft that I didnt even want to take......... no cannot get the files from a CD.

an anyone supply these corrupt files.... nothing I've tried seems to work

servicing\packages\Package_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.mum
servicing\packages\Package_for_KB976002_RTM~31bf3856ad364e35~amd64~~6.1.1.14.mum
servicing\packages\Package_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.cat
servicing\packages\Package_for_KB976002_RTM~31bf3856ad364e35~amd64~~6.1.1.14.cat


My System SpecsSystem Spec
.
12 May 2012   #12
wanchoo

Windows 7 Pro with SP1 32bit
 
 

Sometimes for the sake of customisation we change the boot and logon on screens with or without third party software like say Tune-up Utilities.

If that was done then SP1 would not install. Therefore it is necessary to revert to the original screens and install SP1. Once done we can again go back to the changed screens.
My System SpecsSystem Spec
13 May 2012   #13
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

redtopper,
You have a Win7 DVD. Yes/no
My System SpecsSystem Spec
.

13 May 2012   #14
redtopper20169

Windows 7 Home Premium 64 bit
 
 

I am afraid I do not hae one. Windws 7 came preinstalled. I've asked a friend to try and extract these files from his machine / DVD BUT because these were patches he does not have them.
My System SpecsSystem Spec
13 May 2012   #15
wanchoo

Windows 7 Pro with SP1 32bit
 
 

You need not worry if you have the Product Key with you.

You can download an ISO image of Windows 7 Home Premium 64-bit from Official Windows 7 SP1 ISO from Digital River My Digital Life and burn on to a DVD to create your own Windows 7 Installer. To activate after installation you can use the the existing Product Key that you already possess.
My System SpecsSystem Spec
13 May 2012   #16
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by redtopper20169 View Post
Tried everything suggested to no avail. Can anyone help? No support available as OEM support only and I dont have the disks as Windows 7 installed by supplier. In any case the files I need are part of a patch by Microsoft that I didnt even want to take......... no cannot get the files from a CD.

an anyone supply these corrupt files.... nothing I've tried seems to work

servicing\packages\Package_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.mum
servicing\packages\Package_for_KB976002_RTM~31bf3856ad364e35~amd64~~6.1.1.14.mum
servicing\packages\Package_for_KB976002~31bf3856ad364e35~amd64~~6.1.1.14.cat
servicing\packages\Package_for_KB976002_RTM~31bf3856ad364e35~amd64~~6.1.1.14.cat
Hello redtopper20169 and welcome to Seven Forums

A friend of mine has been teaching me about windows update and SURT logs. With this new found knowledge, I think I might be in a position to help you

The CheckSUR.persist.log that you have posted is in chronological order, so we'll deal with the most recent problem in your log first. I don't have the brain power to do two at a time! So, for now, this is all the information we need:

Quote:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 14.0
2012-04-21 19:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_237_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB976002_RTM~31bf3856ad364e35~amd64~~6.1.1.14.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_217_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2633952_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum

Checking Component Store
(f) CSI Payload File Missing 0x00000000 oleaut32.dll amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.21802_none_1bb89fec2b3108e2

Summary:
Seconds executed: 675
Found 5 errors
CSI Payload File Missing Total count: 1
CBS MUM Missing Total count: 2
CBS Catalog Missing Total count: 1
CBS Catalog Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_237_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB976002_RTM~31bf3856ad364e35~amd64~~6.1.1.14.mum
servicing\packages\Package_217_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2633952_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_237_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB976002_RTM~31bf3856ad364e35~amd64~~6.1.1.14.cat
servicing\packages\Package_217_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2633952_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
My first target is the KB2633952 Here goes.
  1. Please click on the following link to download KB2633952 for Windows 7 x64:

    Download: Update for Windows 7 for x64-based Systems (KB2633952) - Microsoft Download Center - Download Details

  2. Save this file to the root folder of your main hard drive - for example: C:\Windows6.1-KB2633952-x64.msu
  3. When that finishes, open your start menu and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following command into it and press enter

    expand -f:* %SYSTEMDRIVE%\Windows6.1-KB2633952-x64.msu %SYSTEMDRIVE%\Update

  6. Then repeat for this command:

    expand -f:* %SYSTEMDRIVE%\Update\Windows6.1-KB2633952-x64.cab %SYSTEMDRIVE%\Update\Extracted

  7. Then repeat for this command:

    dir /s %SYSTEMDRIVE%\Update\Extracted > %SYSTEMDRIVE%\tom982.txt

  8. This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.

Tom
My System SpecsSystem Spec
04 Jul 2012   #17
agorganic

windows 7 32 bit
 
 
Try this Microsoft tech support fix

Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details

Download the appropriate version. mine was 64 bit, so second last. I am installing it right now.

Cheers

Jesse
My System SpecsSystem Spec
04 Jul 2012   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

RedTopper,
See post #15.
My System SpecsSystem Spec
Reply

 Windows 7 Service Pack 1 (SP1) consistently fails to install -80246007




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