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Windows 7: Not genuine messages; error 0x80070426


16 May 2012   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

that's perfectly normal.
We'll have to keep looking then....

please run the following command

DIR C:\Windows /AH /S

All I need from that is the number of files found at the end - it should be somewhere below 500. If it's much higher then we may have a pointer.

reg query HKU\S-1-5-20 /s
please upload the results from that

dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s
dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s /ah
dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s /ar
dir C:\Windows\ServiceProfiles\NetworkService /ar /s

post the results of the above

dir C:\Windows /ar /s

I only need the number of files count from that

My System SpecsSystem Spec
.

16 May 2012   #12

Windows 7 Home Premium 64-bit
 
 

DIR C:\Windows /AH /S

gave

Total Files Listed:
1212 File(s) 139,639,047 bytes
493 Dir(s) 592,063,967,232 bytes free


reg query HKU\S-1-5-20 /s

see reg_q_HKU.txt


dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roamin
g\Microsoft\SoftwareProtectionPlatform /s
Volume in drive C is Acer
Volume Serial Number is B2F2-0EAC

Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
t\SoftwareProtectionPlatform

05/05/2012 08:54 PM <DIR> .
05/05/2012 08:54 PM <DIR> ..
14/07/2009 01:46 AM <DIR> Cache
05/05/2012 08:54 PM 7,113,171 tokens.dat
1 File(s) 7,113,171 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
t\SoftwareProtectionPlatform\Cache

14/07/2009 01:46 AM <DIR> .
14/07/2009 01:46 AM <DIR> ..
05/05/2012 09:05 PM 149,424 cache.dat
1 File(s) 149,424 bytes

Total Files Listed:
2 File(s) 7,262,595 bytes
5 Dir(s) 592,059,486,208 bytes free



dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s /ah

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roamin
g\Microsoft\SoftwareProtectionPlatform /s /ah
Volume in drive C is Acer
Volume Serial Number is B2F2-0EAC
File Not Found


dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /s /ar

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir C:\Windows\ServiceProfiles\NetworkService\AppData\Roamin
g\Microsoft\SoftwareProtectionPlatform /s /ar
Volume in drive C is Acer
Volume Serial Number is B2F2-0EAC
File Not Found


dir C:\Windows\ServiceProfiles\NetworkService /ar /s

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir C:\Windows\ServiceProfiles\NetworkService /ar /s
Volume in drive C is Acer
Volume Serial Number is B2F2-0EAC

Directory of C:\Windows\ServiceProfiles\NetworkService

14/07/2009 01:45 AM <DIR> Desktop
14/07/2009 01:45 AM <DIR> Documents
14/07/2009 01:45 AM <DIR> Downloads
14/07/2009 01:45 AM <DIR> Favorites
14/07/2009 01:45 AM <DIR> Links
14/07/2009 01:45 AM <DIR> Music
14/07/2009 01:45 AM <DIR> Pictures
14/07/2009 01:45 AM <DIR> Videos
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
t\Windows

14/07/2009 01:45 AM <DIR> Recent
14/07/2009 01:45 AM <DIR> SendTo
14/07/2009 01:45 AM <DIR> Start Menu
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
t\Windows\Recent

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
t\Windows\SendTo

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
t\Windows\Start Menu

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Desktop

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Documents

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Downloads

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Favorites

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Links

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Music

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Pictures

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\ServiceProfiles\NetworkService\Videos

14/07/2009 01:45 AM <DIR> .
14/07/2009 01:45 AM <DIR> ..
0 File(s) 0 bytes

Total Files Listed:
0 File(s) 0 bytes
33 Dir(s) 592,059,506,688 bytes free


dir C:\Windows /ar /s

Total Files Listed:
1154 File(s) 3,293,799,701 bytes
282 Dir(s) 592,059,453,440 bytes free


Attached Files
File Type: txt reg_q_HKU.txt (258.7 KB, 11 views)
My System SpecsSystem Spec
16 May 2012   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I'd forgotten how big the HKU Key are!
The only odd things I can see from the other posted data are
1) that the cache file hasn't been updated - I think it's supposed to update every boot.
The last time it updated was 5/5 - does that date ring any bells?,
2) the number of files in the first response - which appears huge, but if you take into account the 470-odd files from WMP, may not be that big.
My live system has 1239 folders there, so that number isn't unusual.



please run the following command s
ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\Cache
ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\Cache \cache.dat


this should tell us if the problem is with permissions here.
My System SpecsSystem Spec
.


16 May 2012   #14

Windows 7 Home Premium 64-bit
 
 

ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\Cache

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
ming\Microsoft\SoftwareProtectionPlatform\Cache
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
ectionPlatform\Cache NT AUTHORITY\SYSTEMOI)(CI)(F)

BUILTIN\AdministratorsOI)(CI)(F)

NT SERVICE\sppsvcOI)(CI)(R,W,D)

EveryoneOI)(CI)(R)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>



ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\Cache

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
ming\Microsoft\SoftwareProtectionPlatform\Cache
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
ectionPlatform\Cache NT AUTHORITY\SYSTEMOI)(CI)(F)

BUILTIN\AdministratorsOI)(CI)(F)

NT SERVICE\sppsvcOI)(CI)(R,W,D)

EveryoneOI)(CI)(R)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
My System SpecsSystem Spec
16 May 2012   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks OK, also. - I'm beginning to run out of ideas here
Often the problem with a System Error 2 is that the NetworkService is misconfigured or missing entirely - that appears not to be what's happening here.

That being the case, then I really have no alternative than to suggest a repair install
My System SpecsSystem Spec
16 May 2012   #16

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
1) that the cache file hasn't been updated - I think it's supposed to update every boot.
The last time it updated was 5/5 - does that date ring any bells?,

Adobe Reader 9.5.1 - CPSID_83708 installed. I recall that there was a message a few weeks ago about either Adobe reader or flash not installing. The event log looks okay.

uTorrent 3.1.3 and AVG 212 also updated on 5/5 but there are no errors in the event log.

I noticed I started to get "The Software Protection service failed to start. 0x80070002" on 5/4 which carried on into 5/5. That evening it started okay ("The Software Protection service has completed licensing status check.") and then all was okay until after Windows update ran 5/12.
My System SpecsSystem Spec
16 May 2012   #17

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
That looks OK, also. - I'm beginning to run out of ideas here
Often the problem with a System Error 2 is that the NetworkService is misconfigured or missing entirely - that appears not to be what's happening here.

That being the case, then I really have no alternative than to suggest a repair install
I'll try uninstalling some stuff first to see if that makes a difference.

I only have the Acer Recovery Disks I had to create when I first setup by PC. If I go the repair install route, do I have to download and use the Windows 7 SP1 ISO as shown here:
Repair Install

Thanks
My System SpecsSystem Spec
16 May 2012   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by rjbarter View Post
I'll try uninstalling some stuff first to see if that makes a difference.

I only have the Acer Recovery Disks I had to create when I first setup by PC. If I go the repair install route, do I have to download and use the Windows 7 SP1 ISO as shown here:
Repair Install

Thanks
Yep - I'd have pointed you at the tutorial if you hadn't already found it.
Recovery disks normally will only wipe the drive, and yours would be an RTM release anyhow.

Quote:
I noticed I started to get "The Software Protection service failed to start. 0x80070002" on 5/4 which carried on into 5/5. That evening it started okay ("The Software Protection service has completed licensing status check.") and then all was okay until after Windows update ran 5/12.
It does sound as if the inability to update the cache is related - I'm just not sure how.....
Lets have a look elsewhere in the registry

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /S

You'll need to upload that - it runs to 26KB on a default install!
(this is an area I've not been into before - so it'll take a while to make any sense. Feel free to carry on with a repair install in the meantime!)
My System SpecsSystem Spec
16 May 2012   #19

Windows 7 Home Premium 64-bit
 
 

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /S

attached only 10.5kb


Attached Files
File Type: txt reg_q_spp.txt (10.5 KB, 22 views)
My System SpecsSystem Spec
16 May 2012   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's not differences from my default install (My file is the same size as yours when I use the command line, rather than export from regedit!)

....back into hunt mode......
catch you later.
My System SpecsSystem Spec
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 Not genuine messages; error 0x80070426




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