Windows 7: Periodic "Windows 7 Build 7601 This version of windows is not genuine"

NoelDP · 17 May 2012

Quote: Originally Posted by Kagamiseki

Noel:
I was already offered MSE and IE9 before this problem occured, and I turned them down already. Don't like either of them. Thanks for the help! Restarted, and the "not genuine" message is gone.

just because they're offered, doesn't mean you have to take them

System Restore is not a backup or imaging tool - there are dozens of good such tools around.

Kagamiseki · 21 May 2012

I thought this was solved, but it happened again.
My win 7 is once again not geniune...

NoelDP · 21 May 2012

Quote: Originally Posted by Kagamiseki

I thought this was solved, but it happened again.
My win 7 is once again not geniune...

Please post a new MGADiag report.

Kagamiseki · 21 May 2012

If it means anything, before my original post, I had just switched a 1gb ram card with a 4gb one.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HMCF4-JMDCK-MFBRP
Windows Product Key Hash: wP70/LbGN3CoGfhHoK/nORILrWo=
Windows Product ID: 00359-OEM-9817467-47067
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4C1A4F2A-B4BC-416B-AA6E-BF5DCFADB8F1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C1A4F2A-B4BC-416B-AA6E-BF5DCFADB8F1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFBRP</PKey><PID>00359-OEM-9817467-47067</PID><PIDType>8</PIDType><SID>S-1-5-21-38748506-244446839-1267621653</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C655D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="7"/><Date>20110407000000.000000+000</Date></BIOS><HWID>A31C3007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:2:2012 01:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAonZEigrW7rJQ8ULCgvXQMWrPcoq+QfwI

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSINV        TOSINV00
  FACP            TOSINV        TOSINV00
  HPET            TOSINV        TOSINV00
  BOOT            TOSINV        TOSINV00
  MCFG            TOSINV        TOSINV00
  SLIC            TOSINV        TOSINV00
  SSDT            TOSINV        TsbOdm
  SSDT            TOSINV        TsbOdm
  SSDT            TOSINV        TsbOdm

NoelDP · 22 May 2012

This is a different error to the original one, but still iin the Licensing Store.
It sounds as if something is repeatdly corrupting the Store, which may be an indicator of either malware, or a hardware problem.
Since you say that you've just changed the RAM, that's an obvious starting-point. DOwnload MemTest86+ from www.memtest.org and create the boot CD, then boot from it, and run the test for at least a couple of hours and see if it shows any problems.

Kagamiseki · 22 May 2012

Seems like a good idea to check.

Also, I recently got an error message saying "An unauthorized change has been made to windows. Please reinstall windows and reactivate, or use system restore to undo these changes."

I haven't done anything, and there has been no malicious software on my computer.

Also, I have heard a rumor (actually, I read it) that windows cannot accept two hardware changes at once. Since I removed and replaced both of my ram cards while I was upgrading one of them, could this have caused it? Is this a actual problem, or is it just a rumor?

I know that I inserted both ram cards correctly too, and I properly shut down my computer prior to changing them.

I'll run Memtest overnight, as I need to use my laptop during my waking hours.

NoelDP · 22 May 2012

It's an urban myth - WIndows 7 will allow you to change pretty much everything except the motherboard without a murmur (but it may demand drivers)
Good luck with the MemTest - an overnight run should bring out any problems that do exist.

Kagamiseki · 22 May 2012

I restarted the laptop, and the not-genuine message is gone.
However, I refuse to believe that it's really been resolved...

I'm still going to run Memtest overnight, and post the results.

Kagamiseki · 23 May 2012

As I expected, it's back.
Also, I let memtest run overnight, but it wasn't as I hoped.
It only just made two passes (the AMD C-50 processor only has 1ghz pf processing power, I'm not too surprised, but I expected at least a little more)
Eventually I needed the laptop, so I canceled the scan. It found no errors, though I can't say how accurate that is with only two passes.

And Windows is still not "genuine".

wanchoo · 23 May 2012

The amount of time and energy that the OP has spent trying to resolve the issue has established that at least the Product Key used in his floor-model purchase is genuine. The other thing though not 100% established but almost so is that the problem is with software.

If the above two statements are reasonably correct then in my opinion the best thing to do would be to do a clean install of his version of Windows 7 and use the existing Product Key. It shall save the OP hours of effort and heartache.

Windows 7: Periodic "Windows 7 Build 7601 This version of windows is not genuine"

Periodic "Windows 7 Build 7601 This version of windows is not genuine" problems?