Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Periodic "Windows 7 Build 7601 This version of windows is not genuine"


14 May 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Periodic "Windows 7 Build 7601 This version of windows is not genuine"

I bought a floor-model of a Toshiba Laptop (from Office Depot-- it's definitely genuine), specs in my info, and the first day I get it, I immediately begin uninstalling bloatware, turning off unnecessary services, and optimizing, as I have done with every one of my laptops.
However, after I finish my tune-ups, I restart the computer, and this message appears in the bottom right corner.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4C1A4F2A-B4BC-416B-AA6E-BF5DCFADB8F1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C1A4F2A-B4BC-416B-AA6E-BF5DCFADB8F1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-38748506-244446839-1267621653</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C655D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="7"/><Date>20110407000000.000000+000</Date></BIOS><HWID>A31C3007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7601.0000-1352012
Installation ID: 015070973625197833260135973111096361161493721786289940
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Initial grace period
Time remaining: 23100 minute(s) (16 day(s))
Remaining Windows rearm count: 2
Trusted time: 5/14/2012 11:18:32 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:2:2012 01:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAonZEigrW7rJQ8ULCgvXQMWrP/Ag=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSINV        TOSINV00
  FACP            TOSINV        TOSINV00
  HPET            TOSINV        TOSINV00
  BOOT            TOSINV        TOSINV00
  MCFG            TOSINV        TOSINV00
  SLIC            TOSINV        TOSINV00
  SSDT            TOSINV        TsbOdm
  SSDT            TOSINV        TsbOdm
  SSDT            TOSINV        TsbOdm
Following the suggestions in other threads, I tried to rebuild the Licensing Store, but after entering slui.exe, I was given a window that said the key that was entered (I assume that's the one that was pre-installed) could not be validated, and that I could enter a new product code. I enter the one on the bottom of the laptop, and it says it's not a valid code. That's what I expected, as this was a floor model, not a full separate Windows license, but what can I do?

Also, slightly separate issues, but when I click "Contact Toshiba for Assistance", the windows troubleshooting window appears, but instantly closes, without displaying anything.
And also, when I start the computer, I often get something along the lines of "....... casdh.dll could not be started."
I don't know what the dll is for, but obviously, something is wrong.

Thanks for your time

My System SpecsSystem Spec
.

15 May 2012   #2

Windows 7 Pro with SP1 32bit
 
 

Welcome to the Seven Forums, Kagamiseki.

My suggestion is that you revert to the original key that came preinstalled. Then phone up Microsoft and explain the matter that you have stated to them. They shall help you in activating the OS.

To the best of my knowledge this procedure has never failed in getting the OS activated if the Key was genuine.
My System SpecsSystem Spec
15 May 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you, Wanchoo.

Sorry, I don't understand what you mean by "revert".
Also, the key that came preinstalled hasn't been changed. I tried to put in the product key on the bottom, but it said that it could not verify it, and made no changes.

Also, when I got the laptop, as far as I know, it was already activated.

Thanks for the suggestion to call microsoft, I hadn't thought of that.
I'll wait a day, and see if anybody else has a suggestion that might be able to resolve this without contacting microsoft-- if not, I'll try then.
My System SpecsSystem Spec
.


15 May 2012   #4

Windows 7 Ultimate SP1 64-Bit
 
 

Personally, if I was in your shoes, I'd be hot-footing it back to Office Depot to demand a refund or a genuine copy of Windows.

I'm not quite sure what you mean by a floor model ( I think we would call it a demonstrator) but regardless of what you were sold, it's not fit for purpose so the store should repair, replace or refund.
My System SpecsSystem Spec
15 May 2012   #5

Windows 7 Pro with SP1 32bit
 
 

Even if the key is not genuine and you have bought it with proper receipts and all you should still phone Microsoft and report the matter to them. Microsoft welcome such reports that may net pirates.

I thought that you had changed the key so I said revert. If the original is still there then that was the key that I meant. And if the OS was activated when you purchased it with that key then it was most likely genuine.

My impression is that floor models once sold shall not be taken back but I may be wrong.
My System SpecsSystem Spec
15 May 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by Kagamiseki View Post
I bought a floor-model of a Toshiba Laptop (from Office Depot-- it's definitely genuine), specs in my info, and the first day I get it, I immediately begin uninstalling bloatware, turning off unnecessary services, and optimizing, as I have done with every one of my laptops.
However, after I finish my tune-ups, I restart the computer, and this message appears in the bottom right corner.


Following the suggestions in other threads, I tried to rebuild the Licensing Store, but after entering slui.exe, I was given a window that said the key that was entered (I assume that's the one that was pre-installed) could not be validated, and that I could enter a new product code. I enter the one on the bottom of the laptop, and it says it's not a valid code. That's what I expected, as this was a floor model, not a full separate Windows license, but what can I do?

Also, slightly separate issues, but when I click "Contact Toshiba for Assistance", the windows troubleshooting window appears, but instantly closes, without displaying anything.
And also, when I start the computer, I often get something along the lines of "....... casdh.dll could not be started."
I don't know what the dll is for, but obviously, something is wrong.

Thanks for your time
Your report indicates that you have not yet activated the OEM_SLP Key you are currently using.
As far as I can tell there is no other problem.

However - you mention 'tuneups' - and that worries me, as it covers a multitiude of sins, including the ill-advised use of registry 'cleaners'. If you are using such, stop NOW!.

To activate your system you will need to use telephone activation.

telephone activation (operator
calls)
Click on the Start button
in the Search
box, type
SLUI 4
and hit the Enter key
follow the instructions - but
when asked which service you require by the telephone ansafone, do NOT reply -
this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
15 May 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
Your report indicates that you have not yet activated the OEM_SLP Key you are currently using.
As far as I can tell there is no other problem.

However - you mention 'tuneups' - and that worries me, as it covers a multitiude of sins, including the ill-advised use of registry 'cleaners'. If you are using such, stop NOW!.

To activate your system you will need to use telephone activation.

telephone activation (operator
calls)
Click on the Start button
in the Search
box, type
SLUI 4
and hit the Enter key
follow the instructions - but
when asked which service you require by the telephone ansafone, do NOT reply -
this should force an operator to respond, who can deal with you
By "tune-ups", I mean uninstalling bloatware, changing visuals settings, disabling services, defragging, removing unneeded start-up programs, and making a couple registry tweaks, to increase the computer's response speed.

I do use a registry cleaner, but I don't allow it to make any changes-- I take the list it spouts out, and if a key belongs to a program I just uninstalled, I delete it manually.

When I run SLUI 4, I don't get any directions, just this:


Clicking "Contact Toshiba" gives me a very general and unhelpful Help window.
My System SpecsSystem Spec
15 May 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - in that case, the Licensing Store may be corrupt.
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You will be asked to re-activate and/or re-enter your product Key - enter the Key from your sticker, and wait for activation to complete, or a full error message which you should quote in full.

Reboot and Post back with a new MGADiag report

[edit - re-reading yyour report, I see that the Key in use was the OEM_SLP Key, which explains why the activaiton option wasn't available, and if I'd realised it, I would have started with the recreation of the store anyhow!)
My System SpecsSystem Spec
15 May 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Like I said in my opening post, I tried this already.
I did it again though, in case anything changed.

It failed to rename tokens.dat to tokens.bar, because tokens.bar already existed (probably from the first time I did it)
So I manually renamed it to tokens.dat1, and continued, turning sppsvc back on and starting SLUI.exe

There same window from my previous post came up, and I clicked "Enter another key"
After entering the key on the sticker (labelled "Product Key"--there can be no mistake)
I was given an error, shown in this screenshot


In case I had typed it wrong, I tried again, with the same results. MGADiag report is exactly the same as above.

[Edit]
Anticipating a possible later inquiry, I took a screenie of the services I disabled.
I don't remember disabling anything that was essential, but I might have still made a mistake here, or my hand might have slipped as I was going through the list.
My System SpecsSystem Spec
15 May 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

In that case, you are almost certainly mis-reading the Key from the sticker - probably swithcing an 8 for a B (or vice-versa). double-check using a magnifier and a bright light.
My System SpecsSystem Spec
Reply

 Periodic "Windows 7 Build 7601 This version of windows is not genuine"




Thread Tools



Similar help and support threads for2: Periodic "Windows 7 Build 7601 This version of windows is not genuine"
Thread Forum
Solved "build 7601 This copy of windows is not genuine" Windows Updates & Activation
"Windows 7 Build 7601 not genuine" intermittently popping up Windows Updates & Activation
need help on "windos 7 build 7601 windows is not genuine" Windows Updates & Activation
Help with "Windows 7 build 7601 not genuine" message Windows Updates & Activation
"Build 7601 This copy of Windows is not genuine" Not TTS Error Windows Updates & Activation
Solved Help with "Windows 7 build 7601 not genuine" message Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:53 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33