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Windows 7: Windows is reporting it isn't genuine, Validation code 0x8004FE21

15 May 2012   #1

Windows 7 64 bit
 
 
Windows is reporting it isn't genuine, Validation code 0x8004FE21

Hi,
So I've had this machine for nearly 2 years now and just recently I started getting errors stating Windows wasn't genuine. I browsed forums and tried to find a fix before I decided to reinstall but so far haven't been able to stop it. Below is my diagnostic report from the Genuine Advantage diagnostic tool. Thanks in advance to anyone who looks and let me know of any more information I can provide.

Code:
 
-------------------------------------------------
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KT3XX-XDK6B-P7WP4
Windows Product Key Hash: aj+v3cE3lTr/t04G4XMBZQuIkcQ=
Windows Product ID: 00371-839-8840825-85642
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {945ED896-6A08-4D24-851B-BA150CF60715}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80004005]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{945ED896-6A08-4D24-851B-BA150CF60715}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P7WP4</PKey><PID>00371-839-8840825-85642</PID><PIDType>5</PIDType><SID>S-1-5-21-1090870477-1060318403-30410091</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>D4143207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>4AB14FD09F72F10</Val><Hash>RH0GuljRXBgmAwmHQ24jUNjXScM=</Hash><Pid>89405-904-9216613-63442</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>4AD1038F8D45F7C</Val><Hash>Zttdv0aLR0Wgb18HZSWNw/7fkQ0=</Hash><Pid>81608-958-4577856-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-839-884082-00-1033-7601.0000-1362012
Installation ID: 009965056393211064676764720004657702548391496551439294
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P7WP4
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/15/2012 5:14:57 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000080
Event Time Stamp: 5:15:2012 11:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppwinob.dll
 
HWID Data-->
HWID Hash Current: OAAAAAEACAABAAEAAAABAAAAAQABAAEACraCeQx3QsYKgICW3vIIhWBOkC+mdlbHPlWSMqAhdlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC 121410 APIC1740
FACP 121410 FACP1740
HPET 121410 OEMHPET 
MCFG 121410 OEMMCFG 
OEMB 121410 OEMB1740
ASPT 121410 PerfTune
OSFR 121410 OEMOSFR 
SSDT DpgPmm CpuPm



My System SpecsSystem Spec
.

15 May 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80004005]

This error usually indicates a permissions problem on the file concerned.
please run the following commands in an Elevated Command Prompt and post the results.

DIR C:\Windows\sppwinob.* /s
icacls c:\windows\system32\sppwinob.dll
sfc /scanfile=c:\windows\system32\sppwinob.dll
icacls c:\windows\system32\sppwinob.dll

Here are some instructions to maike life easier

1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
16 May 2012   #3

Windows 7 64 bit
 
 

Thanks for the quick reply Noel. I ran the commands and here is what I received from the CMD prompt.

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Mark>dir c:\windows\sppwinob.* /s
 Volume in drive C has no label.
 Volume Serial Number is 36D1-564E
 Directory of c:\windows\System32
11/20/2010  09:27 AM                 0 sppwinob.dll
               1 File(s)              0 bytes
 Directory of c:\windows\winsxs\amd64_microsoft-windows-s..-spp-plugin-windows_3
1bf3856ad364e35_6.1.7600.16385_none_6daf1bf0165f608f
07/13/2009  09:41 PM           418,816 sppwinob.dll
               1 File(s)        418,816 bytes
 Directory of c:\windows\winsxs\amd64_microsoft-windows-s..-spp-plugin-windows_3
1bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429
11/20/2010  09:27 AM                 0 sppwinob.dll
               1 File(s)              0 bytes
     Total Files Listed:
               3 File(s)        418,816 bytes
               0 Dir(s)  667,650,539,520 bytes free
C:\Users\Mark>icacls c:\windows\system32\sppwinob.dll
c:\windows\system32\sppwinob.dll NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Users\Mark>sfc /scanfile=c:\windows\system32\sppwinob.dll
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Users\Mark>icacls c:\windows\system32\sppwinob.dll
c:\windows\system32\sppwinob.dll NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Users\Mark>
I also added the information from my CBS.log in case it may help.

Code:
2012-05-16 09:02:41, Info                  CBS    Starting TrustedInstaller initialization.
2012-05-16 09:02:41, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2012-05-16 09:02:42, Info                  CSI    00000001@2012/5/16:13:02:42.055 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef095f0ad @0x7fef57d9849 @0x7fef57a34e3 @0xffaae97c @0xffaad799 @0xffaadb2f)
2012-05-16 09:02:42, Info                  CSI    00000002@2012/5/16:13:02:42.057 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef095f0ad @0x7fef5826816 @0x7fef57f2aac @0x7fef57a35b9 @0xffaae97c @0xffaad799)
2012-05-16 09:02:42, Info                  CSI    00000003@2012/5/16:13:02:42.058 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef095f0ad @0x7fef6998738 @0x7fef6998866 @0xffaae474 @0xffaad7de @0xffaadb2f)
2012-05-16 09:02:42, Info                  CBS    Ending TrustedInstaller initialization.
2012-05-16 09:02:42, Info                  CBS    Starting the TrustedInstaller main loop.
2012-05-16 09:02:42, Info                  CBS    TrustedInstaller service starts successfully.
2012-05-16 09:02:42, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2012-05-16 09:02:42, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2012-05-16 09:02:42, Info                  CBS    SQM: Requesting upload of all unsent reports.
2012-05-16 09:02:42, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2012-05-16 09:02:42, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2012-05-16 09:02:42, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2012-05-16 09:02:42, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2012-05-16 09:02:42, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2012-05-16 09:02:42, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2012-05-16 09:02:42, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x14afc80
2012-05-16 09:02:42, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2012-05-16 09:02:42, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1ec
2012-05-16 09:02:42, Info                  CSI    00000007@2012/5/16:13:02:42.139 CSI perf trace:
CSIPERF:TXCOMMIT;769
2012-05-16 09:02:42, Info                  CBS    NonStart: Success, startup processing not required as expected.
2012-05-16 09:02:42, Info                  CBS    Startup processing thread terminated normally
2012-05-16 09:02:42, Info                  CSI    00000008 CSI Store 4826784 (0x000000000049a6a0) initialized
2012-05-16 09:02:42, Info                  CSI    00000009 [SR] Verifying 1 components
2012-05-16 09:02:42, Info                  CSI    0000000a [SR] Beginning Verify and Repair transaction
2012-05-16 09:02:42, Info                  CSI    0000000b Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    0000000c [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-05-16 09:02:42, Info                  CSI    0000000d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    0000000e [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-05-16 09:02:42, Info                  CSI    0000000f [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2012-05-16 09:02:42, Info                  CSI    00000010 Hashes for file member \??\C:\Windows\System32\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    00000011 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    00000012 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"sppwinob.dll"; source file in store is also corrupted
2012-05-16 09:02:42, Info                  CSI    00000013 Repair results created:
POQ 0 starts:
 
POQ 0 ends.
2012-05-16 09:02:42, Info                  CSI    00000014 [SR] Verify complete
2012-05-16 09:02:42, Info                  CSI    00000015 [SR] Repairing 1 components
2012-05-16 09:02:42, Info                  CSI    00000016 [SR] Beginning Verify and Repair transaction
2012-05-16 09:02:42, Info                  CSI    00000017 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    00000018 [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-05-16 09:02:42, Info                  CSI    00000019 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    0000001a [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-05-16 09:02:42, Info                  CSI    0000001b [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2012-05-16 09:02:42, Info                  CSI    0000001c Hashes for file member \??\C:\Windows\System32\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    0000001d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
2012-05-16 09:02:42, Info                  CSI    0000001e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"sppwinob.dll"; source file in store is also corrupted
2012-05-16 09:02:42, Info                  CSI    0000001f Repair results created:
POQ 1 starts:
 
POQ 1 ends.
2012-05-16 09:02:42, Info                  CSI    00000020 [SR] Repair complete
Thanks again
My System SpecsSystem Spec
.


16 May 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It looks as if your virus attack mangled either the registry entries or the files themselves - most likely the files, since they all show as being 0-byte files.


Do you have another similar installation of Windows you can copy the file from? If so, you can copy it to a folder directly under the C: drive, and then boot to the Repair environment, and copy it into all the locations you found above. (remember that the Windows drive changes letter in the RE!).
Note that you will need to copy each file separately - there are two separate versions involved - so create simple subfolders into which y
you can copy each.

Can you manage this yourself - or do you need detailed instructions??
My System SpecsSystem Spec
16 May 2012   #5

Windows 7 64 bit
 
 

I can handle it I do believe. I'll let you know the results, thanks!!
My System SpecsSystem Spec
16 May 2012   #6

Windows 7 64 bit
 
 

Noel, I did as directed and rebooted, then ran a diagnostic report. I do believe it's fixed!! Here's the report..

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KT3XX-XDK6B-P7WP4
Windows Product Key Hash: aj+v3cE3lTr/t04G4XMBZQuIkcQ=
Windows Product ID: 00371-839-8840825-85642
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {945ED896-6A08-4D24-851B-BA150CF60715}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{945ED896-6A08-4D24-851B-BA150CF60715}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P7WP4</PKey><PID>00371-839-8840825-85642</PID><PIDType>5</PIDType><SID>S-1-5-21-1090870477-1060318403-30410091</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>D4143207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>4AB14FD09F72F10</Val><Hash>RH0GuljRXBgmAwmHQ24jUNjXScM=</Hash><Pid>89405-904-9216613-63442</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>4AD1038F8D45F7C</Val><Hash>Zttdv0aLR0Wgb18HZSWNw/7fkQ0=</Hash><Pid>81608-958-4577856-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-839-884082-00-1033-7601.0000-1362012
Installation ID: 009965056393211064676764720004657702548391496551439294
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P7WP4
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/16/2012 10:51:06 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:15:2012 11:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: OAAAAAEACAABAAEAAAABAAAAAQABAAEACraCeQx3QsYKgICW3vIIhWBOkC+mdlbHPlWSMqAhdlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC 121410 APIC1740
FACP 121410 FACP1740
HPET 121410 OEMHPET 
MCFG 121410 OEMMCFG 
OEMB 121410 OEMB1740
ASPT 121410 PerfTune
OSFR 121410 OEMOSFR 
SSDT DpgPmm CpuPm

If I ever come out to Wales I'll have to meet you at your favorite pub and buy us a few rounds. Your assistance is greatly appreciated!
Cheers!
My System SpecsSystem Spec
16 May 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The report looks fine now - there's a bit of clening up to do, though....

1) validate the installation at www.microsoft.com/genuine/validate to get rid of the remaining error
2) check the rest of the Windows\System32 folder AND the Windows\SysWOW64 folder for any more 0-byte files - see what's found, and whether you can replace them.

but, yeah - we're doen, basically!

Well done to you, too!
My System SpecsSystem Spec
Reply

 Windows is reporting it isn't genuine, Validation code 0x8004FE21




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