Windows is reporting it isn't genuine, Validation code 0x8004FE21


  1. Posts : 4
    Windows 7 64 bit
       #1

    Windows is reporting it isn't genuine, Validation code 0x8004FE21


    Hi,
    So I've had this machine for nearly 2 years now and just recently I started getting errors stating Windows wasn't genuine. I browsed forums and tried to find a fix before I decided to reinstall but so far haven't been able to stop it. Below is my diagnostic report from the Genuine Advantage diagnostic tool. Thanks in advance to anyone who looks and let me know of any more information I can provide.

    Code:
     
    -------------------------------------------------
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KT3XX-XDK6B-P7WP4
    Windows Product Key Hash: aj+v3cE3lTr/t04G4XMBZQuIkcQ=
    Windows Product ID: 00371-839-8840825-85642
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {945ED896-6A08-4D24-851B-BA150CF60715}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80004005]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{945ED896-6A08-4D24-851B-BA150CF60715}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P7WP4</PKey><PID>00371-839-8840825-85642</PID><PIDType>5</PIDType><SID>S-1-5-21-1090870477-1060318403-30410091</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>D4143207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>4AB14FD09F72F10</Val><Hash>RH0GuljRXBgmAwmHQ24jUNjXScM=</Hash><Pid>89405-904-9216613-63442</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>4AD1038F8D45F7C</Val><Hash>Zttdv0aLR0Wgb18HZSWNw/7fkQ0=</Hash><Pid>81608-958-4577856-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-839-884082-00-1033-7601.0000-1362012
    Installation ID: 009965056393211064676764720004657702548391496551439294
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P7WP4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/15/2012 5:14:57 PM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 5:15:2012 11:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll
     
    HWID Data-->
    HWID Hash Current: OAAAAAEACAABAAEAAAABAAAAAQABAAEACraCeQx3QsYKgICW3vIIhWBOkC+mdlbHPlWSMqAhdlY=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 121410 APIC1740
    FACP 121410 FACP1740
    HPET 121410 OEMHPET 
    MCFG 121410 OEMMCFG 
    OEMB 121410 OEMB1740
    ASPT 121410 PerfTune
    OSFR 121410 OEMOSFR 
    SSDT DpgPmm CpuPm
    Last edited by Brink; 01 Jan 2013 at 18:52. Reason: code box
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80004005]

    This error usually indicates a permissions problem on the file concerned.
    please run the following commands in an Elevated Command Prompt and post the results.

    DIR C:\Windows\sppwinob.* /s
    icacls c:\windows\system32\sppwinob.dll
    sfc /scanfile=c:\windows\system32\sppwinob.dll
    icacls c:\windows\system32\sppwinob.dll

    Here are some instructions to maike life easier
    :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  3. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #3

    Thanks for the quick reply Noel. I ran the commands and here is what I received from the CMD prompt.

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    C:\Users\Mark>dir c:\windows\sppwinob.* /s
     Volume in drive C has no label.
     Volume Serial Number is 36D1-564E
     Directory of c:\windows\System32
    11/20/2010  09:27 AM                 0 sppwinob.dll
                   1 File(s)              0 bytes
     Directory of c:\windows\winsxs\amd64_microsoft-windows-s..-spp-plugin-windows_3
    1bf3856ad364e35_6.1.7600.16385_none_6daf1bf0165f608f
    07/13/2009  09:41 PM           418,816 sppwinob.dll
                   1 File(s)        418,816 bytes
     Directory of c:\windows\winsxs\amd64_microsoft-windows-s..-spp-plugin-windows_3
    1bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429
    11/20/2010  09:27 AM                 0 sppwinob.dll
                   1 File(s)              0 bytes
         Total Files Listed:
                   3 File(s)        418,816 bytes
                   0 Dir(s)  667,650,539,520 bytes free
    C:\Users\Mark>icacls c:\windows\system32\sppwinob.dll
    c:\windows\system32\sppwinob.dll NT SERVICE\TrustedInstaller:(F)
                                     BUILTIN\Administrators:(RX)
                                     NT AUTHORITY\SYSTEM:(RX)
                                     BUILTIN\Users:(RX)
    Successfully processed 1 files; Failed processing 0 files
    C:\Users\Mark>sfc /scanfile=c:\windows\system32\sppwinob.dll
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log
    C:\Users\Mark>icacls c:\windows\system32\sppwinob.dll
    c:\windows\system32\sppwinob.dll NT SERVICE\TrustedInstaller:(F)
                                     BUILTIN\Administrators:(RX)
                                     NT AUTHORITY\SYSTEM:(RX)
                                     BUILTIN\Users:(RX)
    Successfully processed 1 files; Failed processing 0 files
    C:\Users\Mark>
    I also added the information from my CBS.log in case it may help.

    Code:
    2012-05-16 09:02:41, Info                  CBS    Starting TrustedInstaller initialization.
    2012-05-16 09:02:41, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
    2012-05-16 09:02:42, Info                  CSI    00000001@2012/5/16:13:02:42.055 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef095f0ad @0x7fef57d9849 @0x7fef57a34e3 @0xffaae97c @0xffaad799 @0xffaadb2f)
    2012-05-16 09:02:42, Info                  CSI    00000002@2012/5/16:13:02:42.057 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef095f0ad @0x7fef5826816 @0x7fef57f2aac @0x7fef57a35b9 @0xffaae97c @0xffaad799)
    2012-05-16 09:02:42, Info                  CSI    00000003@2012/5/16:13:02:42.058 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef095f0ad @0x7fef6998738 @0x7fef6998866 @0xffaae474 @0xffaad7de @0xffaadb2f)
    2012-05-16 09:02:42, Info                  CBS    Ending TrustedInstaller initialization.
    2012-05-16 09:02:42, Info                  CBS    Starting the TrustedInstaller main loop.
    2012-05-16 09:02:42, Info                  CBS    TrustedInstaller service starts successfully.
    2012-05-16 09:02:42, Info                  CBS    SQM: Initializing online with Windows opt-in: False
    2012-05-16 09:02:42, Info                  CBS    SQM: Cleaning up report files older than 10 days.
    2012-05-16 09:02:42, Info                  CBS    SQM: Requesting upload of all unsent reports.
    2012-05-16 09:02:42, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
    2012-05-16 09:02:42, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
    2012-05-16 09:02:42, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
    2012-05-16 09:02:42, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
    2012-05-16 09:02:42, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
    2012-05-16 09:02:42, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
    2012-05-16 09:02:42, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x14afc80
    2012-05-16 09:02:42, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
    2012-05-16 09:02:42, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1ec
    2012-05-16 09:02:42, Info                  CSI    00000007@2012/5/16:13:02:42.139 CSI perf trace:
    CSIPERF:TXCOMMIT;769
    2012-05-16 09:02:42, Info                  CBS    NonStart: Success, startup processing not required as expected.
    2012-05-16 09:02:42, Info                  CBS    Startup processing thread terminated normally
    2012-05-16 09:02:42, Info                  CSI    00000008 CSI Store 4826784 (0x000000000049a6a0) initialized
    2012-05-16 09:02:42, Info                  CSI    00000009 [SR] Verifying 1 components
    2012-05-16 09:02:42, Info                  CSI    0000000a [SR] Beginning Verify and Repair transaction
    2012-05-16 09:02:42, Info                  CSI    0000000b Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    0000000c [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-05-16 09:02:42, Info                  CSI    0000000d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    0000000e [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-05-16 09:02:42, Info                  CSI    0000000f [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2012-05-16 09:02:42, Info                  CSI    00000010 Hashes for file member \??\C:\Windows\System32\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    00000011 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    00000012 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"sppwinob.dll"; source file in store is also corrupted
    2012-05-16 09:02:42, Info                  CSI    00000013 Repair results created:
    POQ 0 starts:
     
    POQ 0 ends.
    2012-05-16 09:02:42, Info                  CSI    00000014 [SR] Verify complete
    2012-05-16 09:02:42, Info                  CSI    00000015 [SR] Repairing 1 components
    2012-05-16 09:02:42, Info                  CSI    00000016 [SR] Beginning Verify and Repair transaction
    2012-05-16 09:02:42, Info                  CSI    00000017 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    00000018 [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-05-16 09:02:42, Info                  CSI    00000019 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    0000001a [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-05-16 09:02:42, Info                  CSI    0000001b [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2012-05-16 09:02:42, Info                  CSI    0000001c Hashes for file member \??\C:\Windows\System32\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    0000001d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429\sppwinob.dll do not match actual file [l:24{12}]"sppwinob.dll" :
      Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:wbZgEnmdJHAz6KuDhrUbyGpOIlXm0LFjrAALIVxRtCo=}
    2012-05-16 09:02:42, Info                  CSI    0000001e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"sppwinob.dll"; source file in store is also corrupted
    2012-05-16 09:02:42, Info                  CSI    0000001f Repair results created:
    POQ 1 starts:
     
    POQ 1 ends.
    2012-05-16 09:02:42, Info                  CSI    00000020 [SR] Repair complete
    Thanks again
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    It looks as if your virus attack mangled either the registry entries or the files themselves - most likely the files, since they all show as being 0-byte files.


    Do you have another similar installation of Windows you can copy the file from? If so, you can copy it to a folder directly under the C: drive, and then boot to the Repair environment, and copy it into all the locations you found above. (remember that the Windows drive changes letter in the RE!).
    Note that you will need to copy each file separately - there are two separate versions involved - so create simple subfolders into which y
    you can copy each.

    Can you manage this yourself - or do you need detailed instructions??
      My Computer


  5. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #5

    I can handle it I do believe. I'll let you know the results, thanks!!
      My Computer


  6. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #6

    Noel, I did as directed and rebooted, then ran a diagnostic report. I do believe it's fixed!! Here's the report..

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KT3XX-XDK6B-P7WP4
    Windows Product Key Hash: aj+v3cE3lTr/t04G4XMBZQuIkcQ=
    Windows Product ID: 00371-839-8840825-85642
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {945ED896-6A08-4D24-851B-BA150CF60715}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{945ED896-6A08-4D24-851B-BA150CF60715}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P7WP4</PKey><PID>00371-839-8840825-85642</PID><PIDType>5</PIDType><SID>S-1-5-21-1090870477-1060318403-30410091</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>D4143207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>4AB14FD09F72F10</Val><Hash>RH0GuljRXBgmAwmHQ24jUNjXScM=</Hash><Pid>89405-904-9216613-63442</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>4AD1038F8D45F7C</Val><Hash>Zttdv0aLR0Wgb18HZSWNw/7fkQ0=</Hash><Pid>81608-958-4577856-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-839-884082-00-1033-7601.0000-1362012
    Installation ID: 009965056393211064676764720004657702548391496551439294
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P7WP4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/16/2012 10:51:06 AM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:15:2012 11:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: OAAAAAEACAABAAEAAAABAAAAAQABAAEACraCeQx3QsYKgICW3vIIhWBOkC+mdlbHPlWSMqAhdlY=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 121410 APIC1740
    FACP 121410 FACP1740
    HPET 121410 OEMHPET 
    MCFG 121410 OEMMCFG 
    OEMB 121410 OEMB1740
    ASPT 121410 PerfTune
    OSFR 121410 OEMOSFR 
    SSDT DpgPmm CpuPm

    If I ever come out to Wales I'll have to meet you at your favorite pub and buy us a few rounds. Your assistance is greatly appreciated!
    Cheers!
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    The report looks fine now - there's a bit of clening up to do, though....

    1) validate the installation at www.microsoft.com/genuine/validate to get rid of the remaining error
    2) check the rest of the Windows\System32 folder AND the Windows\SysWOW64 folder for any more 0-byte files - see what's found, and whether you can replace them.

    but, yeah - we're doen, basically!

    Well done to you, too!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:02.
Find Us