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Windows is reporting it isn't genuine, Validation code 0x8004FE21
Hi,
So I've had this machine for nearly 2 years now and just recently I started getting errors stating Windows wasn't genuine. I browsed forums and tried to find a fix before I decided to reinstall but so far haven't been able to stop it. Below is my diagnostic report from the Genuine Advantage diagnostic tool. Thanks in advance to anyone who looks and let me know of any more information I can provide.
Code:------------------------------------------------- Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-KT3XX-XDK6B-P7WP4 Windows Product Key Hash: aj+v3cE3lTr/t04G4XMBZQuIkcQ= Windows Product ID: 00371-839-8840825-85642 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {945ED896-6A08-4D24-851B-BA150CF60715}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120330-1504 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Visio Professional 2007 - 100 Genuine Microsoft Office Ultimate 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\sppwinob.dll[Hr = 0x80004005] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{945ED896-6A08-4D24-851B-BA150CF60715}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P7WP4</PKey><PID>00371-839-8840825-85642</PID><PIDType>5</PIDType><SID>S-1-5-21-1090870477-1060318403-30410091</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>D4143207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>4AB14FD09F72F10</Val><Hash>RH0GuljRXBgmAwmHQ24jUNjXScM=</Hash><Pid>89405-904-9216613-63442</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>4AD1038F8D45F7C</Val><Hash>Zttdv0aLR0Wgb18HZSWNw/7fkQ0=</Hash><Pid>81608-958-4577856-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-839-884082-00-1033-7601.0000-1362012 Installation ID: 009965056393211064676764720004657702548391496551439294 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: P7WP4 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 5/15/2012 5:14:57 PM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000000080 Event Time Stamp: 5:15:2012 11:08 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppwinob.dll HWID Data--> HWID Hash Current: OAAAAAEACAABAAEAAAABAAAAAQABAAEACraCeQx3QsYKgICW3vIIhWBOkC+mdlbHPlWSMqAhdlY= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 121410 APIC1740 FACP 121410 FACP1740 HPET 121410 OEMHPET MCFG 121410 OEMMCFG OEMB 121410 OEMB1740 ASPT 121410 PerfTune OSFR 121410 OEMOSFR SSDT DpgPmm CpuPm
Last edited by Brink; 01 Jan 2013 at 18:52. Reason: code box