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Windows 7: Windows Update Won't Start or Run

20 May 2012   #1
swassociates

Windows 7 Ultimate SP1 32 Bit
 
 
Windows Update Won't Start or Run

I have two computers experiencing the same issue. They were both off for about 3 weeks. Both working perfectly when I shut them down at that time. When I started them today and attempted to run Windows Update I got a Dialog Box that said the service wasn't running and to restart the computer. It's exactly the same on both machines. I went to Administrative Tools, opened Services and restarted Windows Update, and rebooted, no change. I have since rebooted several times with the same result, Windows Update won't run. Other then that everything seems fine.

I have run the troubleshooter on both machines, done "Clean Boots" on both machines, done startup repair booting from the Windows disk, and nothing has changed. Everything else runs fine with no issues. I just can't get to updates.


Here is a picture of the Dialog Box I see when I attempt to run Windows Update

Dialog Box


Any ideas folks?

Windows 7 Ultimate SP1 32 Bit
Norton Internet Security


My System SpecsSystem Spec
.
20 May 2012   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I never fetch files from sites with which I am not personally familiar.

Would you please upload the file using this procedure:

Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
20 May 2012   #3
swassociates

Windows 7 Ultimate SP1 32 Bit
 
 

Here is the dialog box image

My System SpecsSystem Spec
.

20 May 2012   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

WIN | type SERVICES.MSC | ENTER | scroll down to Windows Update |
right-click on Windows Update | Properties |
startup type should be Automatic delayed.
You may need to click on the START button
OK button

WIN = key with Microsoft logo on top.


-windows-update-service-settings.png


My System SpecsSystem Spec
20 May 2012   #5
swassociates

Windows 7 Ultimate SP1 32 Bit
 
 

I have restarted the service. It shows running but I have hit restart again and rebooted with no effect.
My System SpecsSystem Spec
20 May 2012   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

why did you do the restart and reboot?

The enabling using the procedure I gave is immediate.
My System SpecsSystem Spec
20 May 2012   #7
swassociates

Windows 7 Ultimate SP1 32 Bit
 
 

I have already done, exactly as you have described here with no effect. It already shows "Automatic Delayed" but I restart the service anyway. It has no effect. I stop the service, and then restart, also no effect. Everytime I open Windows Update it says the service is not running, and when I click "Check for updates" I get the dialog box shown above.





Quote   Quote: Originally Posted by karlsnooks View Post
WIN | type SERVICES.MSC | ENTER | scroll down to Windows Update |
right-click on Windows Update | Properties |
startup type should be Automatic delayed.
You may need to click on the START button
OK button

WIN = key with Microsoft logo on top.


Attachment 212759
My System SpecsSystem Spec
20 May 2012   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

First, a word of explanation:
Windows Defender OFFLINE is NOT Windows Defender.

With that said, please click on the WDO link in my signature.

Here is the procedure that I use for WDO.

HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in 4 log files in:
\Windows\Microsoft Antimalware\Support

Upload the four log files please.
My System SpecsSystem Spec
20 May 2012   #9
swassociates

Windows 7 Ultimate SP1 32 Bit
 
 

I'm running the program now. When finished upload to where?
My System SpecsSystem Spec
20 May 2012   #10
swassociates

Windows 7 Ultimate SP1 32 Bit
 
 

Just one question. I have the USB stick setup finished and I have rebooted from the stick using the F12 boot menu option and then selected the stick. Nothing seemd to be happening. Am I doing this correctly?
My System SpecsSystem Spec
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 Windows Update Won't Start or Run




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