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Windows 7: Code 80248015

24 May 2012   #1

Windows 7 Home Premium 64-bit
 
 
Code 80248015

Hi guys. I've been constantly getting Code 80248015 when I try to check for updates in WU. I've done some searching about this problem and some forums said that it's likely a wrong date and time setting and when I checked mine everything was alright. I've done some more searching and tried out other ways of trying to fix this, but nothing worked.

It all started when WU failed to install an update on May 19. The weird thing is that on that date it only shows one failed update. I am sure I downloaded other updates, but it did not appear on the history. Since then, I am not able to download any updates. I had some other failed updates before but it never gave me any errors. This is also the first time I've encountered an error with WU.

Here are the details of the update that failed to install:

Cumulative Security Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2675157)

Installation date: ‎5/‎19/‎2012 9:16

Installation status: Failed

Error details: Code 80072F78

Update type: Important

Security issues have been identified that could allow an attacker to compromise a system that is running Microsoft Internet Explorer and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this item, you may have to restart your computer.

More information:
Microsoft Security Bulletin MS12-023 - Critical : Cumulative Security Update for Internet Explorer (2675157)

Help and Support:
Microsoft Support


Sorry for the long post and thank you for your time


My System SpecsSystem Spec
.

24 May 2012   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

Pringles,

Welcome to SevenForums.

Is this the only update that is failing? Yes or No

Please run the System File Checker and here is how, although we also have a very fine tutorial on this.

System File Checker – SFC

System File Checker checks system files and restores them if possible.

System File Checker places results in:
%windir%\logs\cbs

My preference is to empty the abovementioned folder BEFORE I run SFC.

How to empty the “results” folder
Run CMD.EXE as administrator
o WIN | type CMD.EXE | do NOT hit ENTER |
o CTRL + Shift + ENTER key combo | YES button
Type following commands, each followed with ENTER key
o CD %windir%\logs\CBS
o DEL *.*
o EXIT

To run System File Checker:
WIN | type CMD.EXE | do NOT hit Enter| CTRL + SHIFT + ENTER key combo | YES button
WIN is the key with the Microsoft flag on top.

Enter SFC /SCANNOW
When System File Checker finishes---

If you do not see:
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Then:
Type EXIT to return
RESTART your computer
Run sfc /scannow again

If you do not see:
Windows Resource Protection did not find any integrity violations.

Then:
Type EXIT to return
RESTART your computer
Run sfc /scannow again

If you do not see:
Windows Resource Protection did not find any integrity violations.

Then:
Type EXIT to return
RESTART your computer
Run sfc /scannow again
Notice that you have run sfc and restarted your computer up to three times.

If all did not go well, you can use
the findstr command to view the results.

VIEW THE RESULTS
Put the System File Checker (SFC) results in a File on the Desktop
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\desktop\sfcdetails.txt
where /C: specifies the desired search string

This finds the primary results. More info can be gleaned, if necessary, by examining the entire cbs.log file.
===============================================================================

Which version of Internet Explorer are you presently running? 6/7/8/9?

================================================================================

What antivirus program are you using?

====================================================================

What Firewall are you using?
=====================================================================

thanks,
karl
My System SpecsSystem Spec
24 May 2012   #3

Windows 7 Home Premium 64-bit
 
 

Hi Karl,

Thanks for the reply.

The result of the SFC is: Windows Resource Protection did not find any integrity violations.

Currently, I am running IE 8. I was about to upgrade it to 9 on May 19.

My AV is Avast!

I'm using Windows Firewall. Should I try getting some better firewall programs?

And yes, only this update failed that caused me trouble. I was unable to use System Restore since I accidentally deleted my restore points in CCLeaner :|

I'm just gonna post my log after the SFC scan for your reference.

Thank you.
My System SpecsSystem Spec
.


24 May 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Pringles View Post
Hi Karl,

Thanks for the reply.

The result of the SFC is: Windows Resource Protection did not find any integrity violations.

Currently, I am running IE 8. I was about to upgrade it to 9 on May 19.

UPGRADE NOW

My AV is Avast!
UNINSTALL NOW!
To remove Avast: download http://files.avast.com/files/eng/aswclear5.exe


I'm using Windows Firewall. Should I try getting some better firewall programs? NO!

And yes, only this update failed that caused me trouble. I was unable to use System Restore since I accidentally deleted my restore points in CCLeaner :|

CCLEANER does NOT have an option to delete System Restore Points.

I'm just gonna post my log after the SFC scan for your reference.

Thank you.
Install MSE (link in my signature) This is the only security solution that I use and that I recommend.

Please read:
Understanding Microsoft Anti-Malware Software 2012 ~ Security Garden

=====================================================
=====================================================
RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
1) WIN | type SYSTEM RESTORE | ENTER | NEXT
| Choose a different restore point radio button | NEXT
2) Show more restore pointscheckbox (lower left)
3) Highlight the desired restore point
4) Scan for affected programs(lower right)make a note of affected programs
5) CLOSE | NEXT | FINISH


WIN = key with the wavy Microsoft flag on top.
===============================================

A suggestion:

Until problem located:
only install one update at a time.

Whenever you thing windows update is hung, then:
Use
CTRL + SHIFT + ESC keycombo | Applications tab | you will see that update is still running.

some updates, especially those related to the .NET framework can take forever and a day.
My System SpecsSystem Spec
25 May 2012   #5

Windows 7 Home Premium 64-bit
 
 

Thanks, I just installed MSE and IE 9. I tried checking for updates again and it still shows me the error. I just didn't use system restore because my earliest restore point was on May 22, just days after May 19. Although I scanned for affected programs, it just shows some of the programs that were recently updated, like Chrome and others.

Is it safe to terminate the process of WU in task manager?

Also, can I just do manual update? I'm hoping at least that when some updates install I think this problem can be solved.
My System SpecsSystem Spec
25 May 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

!. NEVER, NEVER terminate Windows Update. As long as the application tab shows that update is running, then just be patient, even if you must be patient for several hours, then do NOT terminate Windows Update.

I'm going to give you a long and detailed procedure for updating your computer.

This is the procedure I use, whether one or 200 updates need to be installed.

So far, knock on wood, the procedure has never failed me. I do follow the procedure precisely with ZERO deviations.

UPDATING YOUR WIN 7
ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK
button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

INSTALL CRITICAL UPDATES
Check for Updates
(left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

INSTALL IMPORTANT UPDATES
Use the “critical update” procedure until all important updates are installed.

INSTALL OPTIONAL UPDATES
Use the “critical update” procedure until all optional updates are installed.

Under Optional updates you will be presented with a list of about 34 language updates.
You can hide those updates so that aren't continually notified of those updates. When you click on 34 optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.


UPDATE GOLDEN RULES

Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER
Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESCkey combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.
=========================================================
My System SpecsSystem Spec
25 May 2012   #7

Windows 7 Home Premium 64-bit
 
 

Thanks for those tips

In the country that I live, we have a slow to moderate connection and I usually set things that try to consume any bandwidth to manual except for important applications like AV. I manually check WU once in a while and I never forget to update it.

Right now I'm about to try a manual update. I'm knocking on wood and hope it actually pulls off >.<

Thanks for your time, karl
My System SpecsSystem Spec
25 May 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

You can still use that procedure, I don't care how slow or how fast the connection is.

Better to get it right once than muck around trying to fix a system that is not 100% up-to-date.

Apply each and every one of those updates, just as that procedure says.

And yes, there is a nice script will show all of the updates that have been applied.

As you can see I'm hard nosed. I grew up poor and learned to live by results and not excuses.

I'll await your glowing report of succesful install of all updates.
My System SpecsSystem Spec
25 May 2012   #9

Windows 7 Home Premium 64-bit
 
 

Okay. I have somehow installed the latest updates since I bumped into another forum and this certain forum member compiled some of the latest updates into one installer. I checked the whole thread (about 13 pages) and he actually got a lot of thanks from the other members. I tried it and I guess my system's up to date. Thankfully, all of the updates installed. Still, this doesn't fix my WU.

I am thinking of using third party programs which I ran across here: 3 alternative ways to get Windows updates

Are those alternative ways safe? I think my WU is totally wrecked, broken, and bugged lol.

Cheers.
My System SpecsSystem Spec
25 May 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

There is no easy way.

simply follow the procedure I gave.

Be sure and use a 3rd party product if you want to mess up your updates.
My System SpecsSystem Spec
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