Occasionally get a "Windows is not geniune" message upon boot


  1. jasong1968
    Posts : 107
    Windows7 64
       New #1

    Occasionally get a "Windows is not geniune" message upon boot


    Starting a few months ago, I once in a while see a "Windows is not geniune" message as Windows starts to boot. Running W7 Ult 64-bit, I have not yet updated to SP1. I click "ask me later", get another screen that I click out of, and then Windows boots. I go to Control Panel\System and Security\System and right there at the bottom, it says:

    Windows Activation--------------

    Windows is activated
    Product ID: xyz

    This is a retail OEM version.

    Any idea what is going on here?

    Thanks!
      My Computer
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Hi,

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool:

    1. Download and Save to desktop from this link:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Once saved, run the tool. Click on the Continue button, which will produce the report.

    3. Click on the Copy button in the tool (ignore any error messages), and then paste into your next reply.

    Regards,
    Golden
      My Computer
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  4. jasong1968
    Posts : 107
    Windows7 64
    Thread Starter
       New #3

    Thanks for the reply. Here it is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****- *edited*
    Windows Product Key Hash: *edited*
    Windows Product ID: *edited*
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {*edited*}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1F73E8F-5A4B-47FE-A4AE-AE50A631C3FD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PTDTV</PKey><PID>00426-OEM-9154295-43201</PID><PIDType>3</PIDType><SID>S-1-5-21-617935222-3442105651-1450077743</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100224000000.000000+000</Date></BIOS><HWID>D7B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: *edited*
    Application ID: *edited*
    Extended PID: *edited*
    Installation ID: *edited*
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PTDTV
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/3/2012 12:40:25 AM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0002000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppuinotify

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEACrYYijAPCIUKgIwmRrxoZYQ0kHwmQn66/gvYTeTb6oI=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 022410 APIC1359
    FACP 022410 FACP1359
    HPET 022410 OEMHPET
    MCFG 022410 OEMMCFG
    OEMB 022410 OEMB1359
    OSFR 022410 OEMOSFR
    SSDT DpgPmm CpuPm
      My Computer
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  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    Windows Product Key: *****-*****- *edited*
    Windows Product Key Hash: *edited*
    Windows Product ID: *edited*

    Activation ID: *edited*
    Application ID: *edited*
    Extended PID: *edited*
    Installation ID: *edited*
    Please post the unedited MGADIAG report - nothing can be "stolen" from the edited items, its quite safe to post that information.

    Tampered Service: sppuinotify
    The above tampered service is probably the root cause of the non-genuine notification. It was either modified, tampered with or possibly corrupted due to malware. Lets assume its the latter. You need to do the following:

    1. Click Start Orb, and in the search box type cmd
    2. Right-click on cmd.exe when it shows, and then select 'Run as administrator'
    3. In the cmd window, type sfc /scannow and hit enter

    Post the results of this window, and then run a new MGADIAG report, and post the un-edited contents here.

    Regards,
    Golden
    Last edited by Golden; 03 Jun 2012 at 01:53. Reason: adddd info
      My Computer
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  7. jasong1968
    Posts : 107
    Windows7 64
    Thread Starter
       New #5

    Ok, here's the repost of the MGAD:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-99CGK-YQGW7-PTDTV
    Windows Product Key Hash: lOPhY9P7dWolmo+8xK58c5M4h3k=
    Windows Product ID: 00426-OEM-9154295-43201
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {C1F73E8F-5A4B-47FE-A4AE-AE50A631C3FD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1F73E8F-5A4B-47FE-A4AE-AE50A631C3FD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PTDTV</PKey><PID>00426-OEM-9154295-43201</PID><PIDType>3</PIDType><SID>S-1-5-21-617935222-3442105651-1450077743</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100224000000.000000+000</Date></BIOS><HWID>D7B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-943201-02-1033-7600.0000-1992011
    Installation ID: 000963582921746306164981711784776492661866994623354820
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PTDTV
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/3/2012 11:09:48 AM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0002000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppuinotify

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEACrYYijAPCIUKgIwmRrxoZYQ0kHwmQn66/gvYTeTb6oI=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 022410 APIC1359
    FACP 022410 FACP1359
    HPET 022410 OEMHPET
    MCFG 022410 OEMMCFG
    OEMB 022410 OEMB1359
    OSFR 022410 OEMOSFR
    SSDT DpgPmm CpuPm

    Why are the product codes and keys necessary?

    I ran sfc /scannow, and got:

    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    Thanks!
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    ( promised Golden I wouldn't interfere, but....)

    Getting the unedited data is important, because it allows us to cross-check certain aspects - it's sometimes possible to tell then whether the installation has been sverely corrupted, or sompliy has a wrong setting somewgere.

    Also (if you're clever than me) it can be fed into a parser which automates the reading and diagnosis (project for next year anyone?)

    In your case the probable cause of your problems is a mis-set SPPUINOTIFY service.

    please run the following commands from an Elevated Command Prompt window


    NET START SPPUINOTIFY
    SC QC SPPUINOTIFY
    SC QUERYEX SPPUINOTIFY


    copy and paste the results in your response
    Last edited by NoelDP; 03 Jun 2012 at 11:37. Reason: One of those Duh! moments....
      My Computer
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  10. jasong1968
    Posts : 107
    Windows7 64
    Thread Starter
       New #7

    Here it is:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>net start sppuinotify
    The SPP Notification Service service is starting.
    The SPP Notification Service service was started successfully.

    C:\Windows\system32>sc qc sppuinotify
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppuinotify
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : SPP Notification Service
    DEPENDENCIES : EventSystem
    SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\Windows\system32>sc queryex sppuinotify

    SERVICE_NAME: sppuinotify
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 152
    FLAGS :

    C:\Windows\system32>
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Hmmm - that looks normal.
    The simplest solution would probably be to install SP1 - is there any reason that you haven't already done so?
      My Computer
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  12. jasong1968
    Posts : 107
    Windows7 64
    Thread Starter
       New #9

    NoelDP said:
    Hmmm - that looks normal.
    The simplest solution would probably be to install SP1 - is there any reason that you haven't already done so?
    Yeah - I have the if it an't broke don't fix it mentality. Of course, you will say, "don't worry, it's safe to upgrade", and you are probably right, but....

    Thank you for your time.
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    well, it's broke now....... :)
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