Win 7 Premium activation error code 0xc004f063

emailrob · 08 Jun 2012

Thanks for the reply. I did that, here is the new log

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {3AA79EAA-7164-48D5-9B77-2C6FE5271FF3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Ultimate 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AA79EAA-7164-48D5-9B77-2C6FE5271FF3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3540107279-4027842835-3267192508</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="5"/><Date>20100305000000.000000+000</Date></BIOS><HWID>28B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>9C896277088F78</Val><Hash>6TyaCV86YO5EcYKwbPn69SQeBgI=</Hash><Pid>81608-956-4605337-65246</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1582012
Installation ID: 001986214264903593520531635890901084921354854162375530
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Initial grace period
Time remaining: 41220 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 6/8/2012 6:33:59 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:7:2012 20:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAJJT2ZDpDJqh6f/QbMF6sDur1PAVGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR TOSHIB A+2nd ID
SLIC DELL CL09
SSDT PmRef CpuPm

NoelDP · 08 Jun 2012

OK - the remaining problem is that the machine is trying to self-activate the OEM_SLP Key and failing - which may mean that the Licensing Store is corrupt.

Please first try recreating the Licensing Store.
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

If you are asked to enter your Key, use the one from the COA sticker on the case

Reboot and Post back with a new MGADiag report

NoelDP · 08 Jun 2012

Sorry about that! - now I'll try again.....

Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.
The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.
In such circumstances, the only things you can do are
1) recreate the Licensing Store - in case it's a minor software problem causing the misread
2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website
3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
4) a reformat and reinstall using the manufacturer's recovery media
5) purchase a new license for Windows (or a new computer)

emailrob · 30 Jun 2012

Thanks for the responses, sorry for the delay in replying again. well the good news is the activation popups have stopped, bad news is its still not activated.

Dell had walked me though updating the BIOS to latest version, but still no luck. If they would JUST give me my product key that has been rubbed off that would likely solve the issue.

I have a pending call with Dell so i guess I will talk with them again and see if it gets anywhere. It was a 2 hour call a few weeks back, as we had to updated the BIOS three times!

i've also done a fresh install using their recovery disc and its back to the same issue.

NoelDP · 30 Jun 2012

Ouch!
Please post a new MGADiag report so we can see if anything has changed.

emailrob · 30 Jun 2012

Thanks, here it is:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3AA79EAA-7164-48D5-9B77-2C6FE5271FF3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AA79EAA-7164-48D5-9B77-2C6FE5271FF3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3540107279-4027842835-3267192508</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="5"/><Date>20100305000000.000000+000</Date></BIOS><HWID>285C3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>9C896277088F78</Val><Hash>6TyaCV86YO5EcYKwbPn69SQeBgI=</Hash><Pid>81608-956-4605337-65246</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-1822012
Installation ID: 001986214264903593520531635890901084921354854162375530
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Initial grace period
Time remaining: 35280 minute(s) (24 day(s))
Remaining Windows rearm count: 4
Trusted time: 6/30/2012 9:54:24 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:7:2012 20:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAJJT2ZDpDJqh6f/QbMF6sDur1PAVGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR TOSHIB A+2nd ID
SLIC DELL CL09
SSDT PmRef CpuPm

NoelDP · 30 Jun 2012

Their Recovery disk was obviously ineffective

The problem is still identical to your original one.
FWIW, Dell have no idea what the Key on your COA sticker is (as far as I know they are not allowed to keep such records, for security reasons).
You still have the same BIOS and SLIC table installed, and obviously the OS is the same as the original one as well.
I take it that you have an extended warranty with Dell?
Have they confirmed that they have replaced the SLIC table in the BIOS with the correct one? (the installed one is identical to the original, as far as I can tell)
Have they run what's known as a BIOS Scrubber? (don't ask what that is - I have to admit that I have no idea!)
Have they either replaced your Recovery disks, or confirmed that they are the correct ones?
To my mind, there are two choices for Dell - either issue you a new COA sticker and Key (but I'm not sure about the legality of that) or replace the motherboard (AND provide a new set of recovery disks!).

Having said that, what they will almost certainly do, is disavow all responsibility and tell you to buy a new license yourself. I wish I could be more optimistic, but I know Dell support to well to expect anything better.

elderthing · 13 Jun 2013

Hello

i had the same error code, but i do have the sticker on my laptop any suggestions?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FE46D4BF-401A-4879-B80B-11F37908A696}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE46D4BF-401A-4879-B80B-11F37908A696}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-639180829-218166002-3911503160</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>QX310/QX410/QX510/SF310/SF410/SF510</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>05MX.M008.20110525.SCY</Version><SMBIOSVersion major="2" minor="6"/><Date>20110525000000.000000+000</Date></BIOS><HWID>369A3707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:15:2013 01:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAADAAAAAgABAAEA6GGsCEpeCroGJ1quuBQ0HwTWlw3+GjTQXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SECCSD LH43STAR
FACP SECCSD LH43STAR
HPET SECCSD LH43STAR
MCFG SECCSD LH43STAR
SSDT PmRef CpuPm
SLIC SECCSD LH43STAR
SSDT PmRef CpuPm

elderthing · 13 Jun 2013

sorry what do you mean?

VistaKing · 14 Jun 2013

elderthing

Try this

Open up an Elevated Command Prompt. Click on

in

type CMD . Right click on CMD under Programs (1) choose

. On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Type this command below inside the command prompt

net stop sppsvc

and press <ENTER> press Y for yes that you're sure you want to stop the Service

Then type

Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

press [ENTER]

Then type in

[DOS]rename tokens.dat tokens.old[DOS] press Enter

Then type in

cd %windir%\system32

press <Enter>

Next type

net start sppsvc

press <Enter>

Then type in

slui.exe

press [ENTER]

In a few moments you will see the Windows Activation window . You will either be asked to input the key or the activation will kick in automatically . Reboot the PC and rerun the MGADiag and upload the log afterwards .